Ratings based on 42 Verified Reviews

3.8 out of 5
69% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Singapore

Disappointing night at BayCliff

Posted Apr 27, 2017
Pros: Friendly agent at the on-site tour desk where we could book activities.
Cons: There are only 2 timings for the shuttle to town per day and there is no return service. Will be good to have 2 way shuttle service for guests.
Location: Duck Spicy restaurant located just outside the apartments. We love the food and ambience there.
We booked a 3 bedroom apartment at BayCliff and was terribly disappointed with the condition of the building and apartment. We had a 1 year old baby with us. Had to walk up and down ramps and stairs with our luggage and change 2 elevators to get to the apartment. We were shocked to see that our apartment was right next to a slump where squatters were residing. This made us feel unsafe. Building had a musky smell and the pool had dead insects. Air con in rooms were noisy and the living room sofa was torn. Furniture looked old and toilets were not clean. Floor was sticky. Next morning, there was no water supply at all. We could not get ready to go out and wasted the morning trying to get this sorted out. We were told that they were buying the water and not sure what time it would reinstate. Then the cleaner came to "clean" the room. She went into the bedrooms to remove the bedsheet, simply turn it the other way wrong and used the other side.This was the last straw and we confronted the frontdesk to get them to change our room. They then moved us to another apartment in the next building which looked much newer and cleaner. Thankfully, the new apartment was great and we enjoyed ourselves. This saved our entire holiday. Otherwise, our holiday would have been ruined. I will not recommend BayCliff residence. If I had known that it differed so much from the pictures, I would have booked The Privilege (buillding next door belonging to same company) instead.
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice but rather tired

Posted Apr 13, 2017
Pros: Position, peacefull.
Cons: In Need of refit
Found the staff to be very pleasant, and very helpfull. Hotel peacefull and comfortable, but all the decor and fittings were "tired", and in need of sprucing up. Position wise it was fine, set back from the road so quiet, but only a short walk from road and taxis. No decent beach for about 1/2 mile walk.
3 out of 5
by Zeyad

Bay cliff stay

Posted Feb 24, 2017 on Hotels
Bad service, bad WiFi .
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
Great hotel and staff. Clean rooms and friendly staff
4 out of 5
by MALASRI

Value stay in quiet location

Posted Feb 19, 2017 on Hotels
I stay in one bed room, a spacious apartment with adequate amenities. There's 2 rounds free shuttles to Patong beach (one way going). However a fitness is a bit outdated and few sunbeds at a rooftop swimming pool are decrepit. Quiet location is good for couples. A minimart is located 200 m walking on the side of road : some parts has no footpath; be careful. Overall I like the place that is value stay.
5 out of 5
by A verified traveler

Spacious room

Posted Dec 5, 2016 on Hotels
The room was very spacious. A separate TV room and bedroom. The kitchen was really nice too. The bathroom was spacious with a bath tub and separate rain shower. The overall design was very simple and modern. The wi-fi was fast enough to stream videos online. I really enjoyed my stay and would come back again, no question. The only downside is the location, it's a bit of a walk up a hill. The location on the google map is wrong so the taxi driver had a hard time finding it. The breakfast was so so for 250THB.
4 out of 5
by A verified traveler

Great accommodation!

Posted Aug 31, 2016 on Hotels
Overall the stay great, beds are really comfort. Nearby have bikes for rental. Free Wifi. Need to clean our own cutlery if not there will an extra charges. :)
2 out of 5
by A verified traveler

There are better places for the money.

Posted Aug 10, 2016
The rooms are on the old side. Beware of possibly having creepy neighbors. Ceiling leaked a slow cold drip above the bathtub. The maid ignored the do not disturb sign and came right into the bathroom as I was taking a bath. The place is too far from Patong. I'd try a better place if I were you.
5 out of 5
by Nooradilah from Singapore

Spacious room

Posted Mar 11, 2016 on Hotels
Spacious room. Clean. Very relaxing. Come in walkin wardrobe too.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, California

Great hotel condo fully furnished with kitchen

Posted Aug 3, 2015
I have stayed here 5 times in 2 years and consider this place my home away from home (San Diego). The entire staff very accommodating and a special "Thank you" to Patty at reservations for her quick assistance to an error I made booking through Expedia.