Ratings based on 160 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

Amazing experience!

Posted Jan 10, 2018
Pros: Staff, breakfast, parking
Cons: shower curtain, and better sound-proof on balcony door.
First and foremost - Lea, the front desk manager, was so friendly and thoughtful, it was like being treated in a 5-star hotel. She helped us with everything, from tour, scheduling, getting help from kitchen, room service, everything! Super wonderful lady. Thank you! Hotel / Room - its spacious, very modern, nice bed, new furniture, and breakfast is amazing. free parking in the basement is safe. Only 2 issues: 1. there is no shower curtain so the bathroom/toilet gets all wet after shower. 2. the sea view room is quite noisy with car sounds. the balcony door is not soundproof at all.
Comment from Hotel Management
Jan 15, 2018 by JT, Hotel Management
Dear Jay, Thank you for choosing Patras Smart Hotel for your stay in Patras and taking the time to share your comments about your stay. It pleases us to read that the general impression you have of us is so good. We appreciate your kind words regarding our staff, I will personally pass my congratulations to the staff for you kind words. We take in consideration your comments and we will inform the relevant departments. Thank you again for your kind words and hope to have the pleasure to welcoming you again in our hotel. Best regards John Tsoulis Hotel Manager
1 out of 5
by A verified traveler from Saskatchewan, Canada

No Mercy

Posted Dec 6, 2017
Pros: the breakfast
Cons: less aggressiveness in capitalizing on an obvious error in booking.
Location: They are close to parking, but a walk to the down town.
We booked this hotel for two nights intending to book the next night and paid in advance to Expedia...non refundable. Within 15 minutes we received an email and noticed immediately that we booked the following weekend by mistake, so we booked again for the next two nights, thinking they may understand and reverse the charges.. When we arrived Airotel told us we had to deal with Expedia as it was up to them, so we phoned Expedia and they agreed to cancel if Airotel would consent. Expedia phoned Airotel, and ultimately we got an email saying AiroTel would not agree to cancel, even though we were at their hotel staying for the two days we actually wanted. They had no mercy. What a way to run a hotel.
4 out of 5
by Ariel

Comfort, Ambience and Good Value

Posted Nov 16, 2017 on Hotels
Just passing through for a one-night stay. I was quite impressed with the quality of this hotel, very good price, located close to the harbor. It had an upbeat, stylish feel, a terrific breakfast buffet and excellent staff. Thanks particularly to Panayotis who helped me tremendously. Only thing is: the building says Smart Hotel, not Airotel. So it was a bit tricky to locate and finally determine they were one and the same.
Comment from Hotel Management
Nov 24, 2017 by Thodoris, Hotel Management
Dear Guest, Thank you for choosing Patras Smart hotel for your stay in Patra and taking time to write your comments. We are pleased to provide you with a perfect experience and our friendly staff. I hope to have the pleasure to welcome you back to one of Airotel's hotels across Greece. Best Regards, John Tsoulis Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Switzerland

Excellent...

Posted Nov 1, 2017
Good quality and good price. Excellent service. Room with balcony and sea view. Great hotel near the center and the port of Patras.
Comment from Hotel Management
Nov 14, 2017 by JT, Hotel Management
Dear Philippe, Thank you for choosing AIROTEL PATRAS SMART for your stay in Patras and taking time to share your comments about your stay. Thank you so much for the best rating! It pleases us to read that the general impression you have of us is positive and finds our hotel at your expectation. We hope on meeting you in a future visit at our hotel. Best regards John Tsoulis Hotel Manager
5 out of 5
by john kopsidas from Athens

perfect, as always

Posted Oct 17, 2017 on Hotels
loved it
Comment from Hotel Management
Oct 31, 2017 by Thodoris, Hotel Management
Dear John, Thank you for staying with us. We appreciate your kind feedback and we hope to see you again very soon in one of Airotel Hotels around Greece. Sincerely, John Tsoulis Hotel Manager
3 out of 5
by A verified traveler

Practical hotel, ext to the road

Posted Oct 14, 2017
Staff is frie dly a d helpfull. The hotel is functional, beds are Ok, bath is ok, everything works, food ia available in the loo y and there is parking.
Comment from Hotel Management
Oct 24, 2017 by JT, Hotel Management
Dear Guest, Thank you very much for your comments! We are pleased to provide you with a perfect experience and our friendly staff. I hope to have the pleasure to welcome you back to one of Airotel's hotels around Greece. Best Regards, John Tsoulis Hotel Manager
5 out of 5
by Mrs L

A little gem in Patras!

Posted Oct 10, 2017 on Hotels
Friendly staff, modern and so clean with lovely large double bed, great walk in shower with overhead and hand held shower. Lovely toiletries and extra comforts like in room safe and air conditioning and black out blinds. Fast wifi and a beautifully displayed and scrumptious breakfast....so many choices for every appetite!
Comment from Hotel Management
Nov 14, 2017 by Thodoris, Hotel Management
Dear Guest, Thank you for choosing AIROTEL PATRAS SMART for your stay in Patras and taking time to share your comments about your stay. It pleases us to read that the general impression you have of us is positive and finds our hotel at your expectation. We are very happy for your best rating! We hope on meeting you in a future visit at our hotel. Best regards John Tsoulis Hotel Manager
5 out of 5
by Mrs L

Clean, modern and scrumptious breakfast!

Posted Oct 10, 2017 on Hotels
Lovely clean hotel with extra comforts such as black out curtain, automatic blinds, fast wifi, large double bed, lovely overhead and hand shower and such a huge choice for breakfast. Everyone working there were so happy and friendly.
Comment from Hotel Management
Nov 14, 2017 by Thodoris, Hotel Management
Dear Guest, Thank you very much for the excellent rating! We are pleased to provide you with a perfect experience and our friendly staff. I hope to have the pleasure to welcome you back to one of Airotel's hotels across Greece. Best Regards, John Tsoulis Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, ME

Excellent, modern hotel on waterfront.

Posted Sep 28, 2017
Pros: Excellent breakfast, very helpful and pleasant staff. Clean rooms.
Cons: Bathroom modern but inconvenient. Very little space around the sink.
The hotel was exactly what we were looking for - a modern hotel not in the city center. Fine location in waterfront.
Comment from Hotel Management
Oct 2, 2017 by jt, Hotel Management
Dear kostas, Thank you for choosing AIROTEL PATRAS SMART for your stay in Patras and taking time to share your comments about your stay. It pleases us to read that the general impression you have of us is positive and finds our hotel at your expectation We hope on meeting you soon again at our hotel. Best regards John Tsoulis Hotel Manager
5 out of 5
by Igor

Posted Sep 22, 2017 on Hotels
Good location - close to the sea and the center. Nice staff. Excellent breakfast
Comment from Hotel Management
Oct 26, 2017 by Thodoris, Hotel Management
Dear Guest, Thank you for choosing Patras Smart hotel for your stay in Patra! We are pleased to provide you with a perfect experience in our hotel. Thank you for taking the time and write your nice comments. I hope to have the pleasure to welcome you back to one of Airotel's hotels across Greece. Best Regards, John Tsoulis Hotel Manager