Private Pool Villa | View from room

Reviews of Basaya Beach Hotel & Resort

3 out of 5
Basaya Beach Hotel & Resort
137 Moo 9 Nongpreu, Banglamung, Pattaya, Chonburi

Reviews

6.8
Rating 10 - Excellent. 49 out of 346 reviews" "
Rating 8 - Good. 129 out of 346 reviews" "
Rating 6 - Okay. 103 out of 346 reviews" "
Rating 4 - Poor. 34 out of 346 reviews" "
Rating 2 - Terrible. 31 out of 346 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Shiy

Stayed 2 nights in Jul 2023
Response from Rujira Sripaoraya on Jul 29, 2023
Thank you so much for your kind words, we're really happy to know that you enjoyed your stay with us. We hop to welcome you back again soon.

10/10 Excellent

John

Stayed 10 nights in May 2023
Response from Rujira Sripaoraya on Jun 14, 2023
Thank you for your kindly support our hotel..Looking to seeing you again.

6/10 Okay

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
dog hotek on the property
Stayed 5 nights in Jul 2022
Response from Rujira Sripaoraya on Aug 29, 2022
Thank you for your kindly support our hotel

2/10 Terrible

Alexandre

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2019
Response from Rujira on Jan 8, 2020
Thank you for your kindly support our hotel

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Great Location but poor facilities
What must once have been a great hotel in the perfect location has suffered due to neglect. The location is still great but internal facilities are very poor and need major upgrades. The internet was patchy at best and when power was lost one night, it took more than 12 hours to restore. With no explanation or apology from Hotel Management.
Stayed 8 nights in Dec 2019
Response from Rujira Sripaoraya on Dec 25, 2019
Thank you for your kindly support our hotel and sorry for inconvenience during your stay.

4/10 Poor

Verified traveler

Stayed 23 nights in Oct 2019
Response from Rujira Sripaoraya on Dec 10, 2019
Thank you for your kindly support our hotel

8/10 Good

Verified traveler

Stayed 10 nights in Oct 2019
Response from Rujira Sripaoraya on Dec 10, 2019
Thank you for your kindly support our hotel

2/10 Terrible

Relic

Disliked: Staff & service, amenities, property conditions & facilities
Internet didnt work outside of lobby they made you sign a no refund waiver before they gave you your keys, it had the wallpaper falling off the walls the bathroom had black mold on the ceiling, the A/C did not work well enough to be have a comfortable temperature. I checked in and went to a other hotel after staying for 3 hours....
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Room comfort
Good money saver
Nice garden environment with good Thai restaurant. Building is a little run down with no elevator. Staff was noisy, but helpful. Ok location close to town center, and beach.
Stayed 5 nights in May 2019
Response from Guest Relations on May 20, 2019
Thank you for your kindly support our hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Rujira Sripaoraya on Apr 23, 2019
Thank you for your kindly support our hotel

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrive early but staffs still allow to check-in with great service mind. Also upgrade my room to balcony type which make me no need to wait for other room. I have a problem with my wifi password and safebox, the staffs wilking to help in every situation. Great location, just one breath to reach the beach. Near Central Beach Festival Pattaya. All is good for me. Thank to all.
Stayed 1 night in Apr 2019
Response from Rujira Sripaoraya on Apr 9, 2019
Thank you for your kindly support our hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Okay and close to beach
Nice pool area and by the beach but don’t book a basic room as they are not great - if you book a superior room then you stay on the newer side
Stayed 4 nights in Mar 2019
Response from Rujira Sripaoraya on Apr 9, 2019
Thank you for your kindly support our hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very well positioned to bars and Beach Road. Shame about it's general state of the building. I don't think the building seen a coat of paint since it was built. The poolside furniture belongs into the fireplace......... and internet service is 10 years behind. Staff however are amazing
Stayed 14 nights in Mar 2019
Response from Rujira Sripaoraya on Apr 9, 2019
Thank you for your kindly support our hotel

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Rujira Sripaoraya on Apr 3, 2019
Thank you for your kindly support out hotel

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The staff was pleasant but the room was very dirty.
Stayed 2 nights in Feb 2019
Response from Rujira Sripaoraya on Mar 13, 2019
Thank you for your kindly support our hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Great pool. Older bldg and needs some tlc. Peeling paint on door frames worn yard around pool old paint on walls
Stayed 6 nights in Jan 2019

6/10 Okay

Joe

Was ok. Prior management made the place a fun place to stay. New mgt has made this place drab. Breakfast and rooms were good . Been coming here for 15 years
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2018
Response from Guest Relations on Oct 17, 2018
Dear Guest, Thank you for your kindly support out hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2018
Response from Rujira Sripaoraya on Sep 17, 2018
Dear Guest Thank you for your kindly support our hotel. Looking forward to see you again.

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
This is an older hotel with a fantastic swimming pool and great location. Directly opposite the beach in the center of town. Easy walk to Central Festival shopping Mall. Very good breakfast buffet. Lots of landscaping and gardens. Has a kiddie pool. Recommended for family stays or laid back, relaxing visits.
Stayed 5 nights in Oct 2017
Response from Ying on Jan 8, 2018
Thank you for your kindly support our hotel

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central on beach Rd and Central
Going through renavations be great when finished great pool good food own deli will ztay again
Stayed 5 nights in Sep 2017

8/10 Good

Bobby, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the Beach and Transport,
A very pleasant stay at this Hotel, In fact stayed there twice on this trip. Close to Beach Road and Transport, A bit jaded but clean, wonderful Pool, not crowded and good staff. Could have better shower plumbing but plenty of room.
Stayed 5 nights in Sep 2017
Response from Rujira on Nov 8, 2017
Thank you for your kindly support our hotel.. hope to see you again.

4/10 Poor

kgreen, USA

Disliked: Staff & service, property conditions & facilities, room comfort
pros and cons
PROS .convenient location for me as I don't mind walking .nice pool .good service when I had problems. .room cleaned well whenever I left the tag on the door CONS .NO ROOM SAFE .hot water is not a constant thing .can be very loud on weekend nights (it is Pattaya in all fareness) .had brown water the first night .walls are very thin .first room was a nightmare (but I was moved to a better room withing an hour.) .very old and moldy shower curtin .if your neighbors smoke you smell it like it's in your room . I stayed here for 10 days but I am not looking for 5star rooms . a clean room with good air-conditioned for what I paid is perfect .
Stayed 7 nights in Jul 2017

8/10 Good

louis, York

Liked: Cleanliness, staff & service, room comfort
Good value in low season excellent location
Excellent location friendly staff like the friendly cleaning Lady. Only thing is I have poor eyesight and its a bit dark at night to walk to resturant from the pool.
Stayed 1 night in Jul 2017

6/10 Okay

Jeff, Canada

Liked: Cleanliness, staff & service
Basaya - Better Days
The Basaya Beach Hotel & Resort has an excellent location and facilities: salt water pool; breakfast buffet; decent restaurant and prices, but is old and deteriorating. The rooms are shabby and in need of renovation. The a/s operates only when you are present, so the room is hot and is difficult to cool quickly. My shower curtain in a premium room was a wreck that I would have tossed in the trash. The staff are excellent, however, so the good points outweigh the bad, but not so far as I was charged a premium rate during the low season, more than double what it should have been. I asked, and was told that it was a hight season rate. June in Pattaya is not the high season - the city is half dead from lack of tourists.
Stayed 3 nights in Jun 2017

8/10 Good

Shiwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient hotel with a nice swimming pool
It's a nice and convenient hotel close to the beach. What made me choose the hotel is its location and the swimming pool which I used almost everyday during my stay there. Everything seemed to be OK. No complaints.
Stayed 2 nights in Apr 2017

2/10 Terrible

JP, WINDSOR

Disliked: Cleanliness, property conditions & facilities, room comfort
great location thats all !!!
hotel ,grounds and rooms very dated 0 star rating have stayed in guesthouse cleaner then this hotel for a third of the price

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very old rooms needed to be upgraded.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

keith, leeds mot

Liked: Cleanliness, staff & service
Stayed here before it's a old hotel but rooms clean large swimming pool close to beach and a quite area

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Ok
Standard room very dissapointing - would not put my clothes in cubboard as not clean but rest of hotel very reasonable

6/10 Okay

Mr. T, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location pity about the hotel rooms
Good location, nice staff. however .. Rooms urgently need a deep clean and re-decorating.. internet did not work for 2 days despite many complaints.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient clean aircon wifi and pool
Great pool and gardens. Very nice grounds.

2/10 Terrible

Toader

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recomend. Very old hotel
Not so good

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Izuru, Japan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good price by beach side
Location is very good for anything. Hotel is old but still comfortable. But attitude of stuff is bad. When I pay tip for carry baggage and when I ask something to front, I felt uncomfortable . I thought this hotel did not train enough to stuff .

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
disappointing hotel
This hotel is totally antiquated and in need of a total revamp. Could not get the shower to work it had a tap underneath which operated instead of the shower okay to wash your feet but had to wash your body and hair at the sink. There is no tea making facility in the room. The pool although lovely is definitely not suitable for children as very deep at all levels. Room was clean and basic. Would definitely not recommended this hotel was extremely disappointed and it did net reflect advertisement of it.

6/10 Okay

Timothy, Sydney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My stay at Bassaya Beach Resort
The place has a lot of potential as its in the centre of everything and couldn't be closer to the beach, markets, shops as its right next to central festival a huge shopping centre and walking street and close so all the pubs and drinking spots but basaya resort needs a major uplift it is really old and rundown, the landscape is okay but needs re-doing, the bathrooms definitely need to be renovated, new mattress needed, the rooms need new flooring and a uplift for the look of it. The breakfast is okay not the best it could do with a bit more variety and somehow keeping the food warm as it was all cold and everyone I met at the resort said its stupid how the buffet finishes at 10am and should go to at least 11:30am. The cleaning well they don't properly mop and clean the floor they have no mop bucket and use the same an almost dry mop for every room without rinsing it when I walked around the room after taking my shoes off my feet would go black. Last thing is there mosquito problem there is no proper drainage around the place where there is pipes for excess water and the water just goes into the gardens and they are very wet garden beds which is a great breeding ground for mosquitos I told management about it because they were all in my room aswell and got bitten all night all they did was sprayed but that won't fixed it, they need a drainage system for the water coming out of these pipes all over the resort

2/10 Terrible

Jay, Adelaide SA

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to beach but thats about it.
The room was dirty. The airconditioner was not cold, it leaked water and it was noisy. The bed was uncomfortable. The breakfast wasnt very good. Im glad i only stayed one night. Do yourself a favour and spend a bit more. In pattaya you can get a great hotel for a good price. i just used this as a one night stay due to a tour i had booked. 2/10

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Alll goof=d but internet was terrible.
Internet sucks,,,,,,,,,,,,,,,,,,,,,, location great, but internet terrible.

8/10 Good

greg, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and gardens
Good location has nice gardens and pool area and pretty quiet. There are a couple of things that could be improved. Like the big boom gate at the front which you have to walk sideways past to get to and from hotel. Pity the front gate to the beach is not accessable. Also would have liked to bring my own snacks and drinks like you can at every other hotel.

6/10 Okay

alwin joseph, Nagpur

hotel is walking distance from beach and walking street. Lots of massage parlours around. Rooms were spacious without fans, drainage facility of the hotel were bad, water clogging in shower n wash basin were there: staff were friendly but didn't understand English much.

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness
Great location..nice pool.. Only issue was the mold/damp in the room..

8/10 Good

sameh, Egypt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
its nice and quite
its good

6/10 Okay

A , uk

Disliked: Property conditions & facilities
Hotel excellent position central to everything
hotel looks tired & scruffy ,rooms need painting as does the building ,& smells coming up from the sink drain makes you feel sick . sunbeds in the garden always taken with towels on yet nobody using them ,& there isn't enough sunbeds or umbrellas ,this was reported to the management ,but nothing done about towel,s holding sun beds all day ,staff asking for tips at the buffet breakfast esp when they know your leaving that day , this is very wrong & should be stopped , if this hotel was painted & cleaned up & a few other changes it would be a excellent hotel ,this area isn't sutable for children

6/10 Okay

Steven, Burleigh Heads

Good pool
Ok room budget style close to walking Street good pool