Ratings based on 840 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh, Saudi Arabia

Great location and pool

Posted Jul 19, 2017
I stayed at Hard Rock Hotel Pattaya for 4 days and it was't disappointing at all. Check in was super easy and friendly. They asked for $200 as a deposit (You will get it when you check out). I got a king bed room with a pool view and it was the best decision I've ever made in Pattaya lol. Now let's talk about Hard Rock Cafe prices, it is like eating somewhere in the United States. It is so expensive but if you have the money then go for it because they serve very delicious food and cocktails. All in all, I had a pleasant stay at Hard Rock Hotel Pattaya.
Comment from Hotel Management
Jul 27, 2017 by Jorge C Smith, Hotel Management
Dear Sweel, My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. I am delighted to read that you enjoyed the overall service and facilities. Thank you once again for being our guest. Please think of us when planning your next escape to Pattaya as we would love to welcome you back again for another memorable experience. Warmest regards, Jorge C Smith General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great location, right on the beach

Posted Jun 27, 2017
Great hotel, great pool. Lots of fun activities for all ages. The foam party was a highlight
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Good design hotel close to beach and night life.

Posted May 26, 2017
Pros: Hotel design. Swimming pool. Theme of hotel. Have a lot of activity for guest.
Cons: Souvenier in room is very expensive.
Location: Close to sea and in another way close to night life place.
I stay in Hard Rock for 1 night. Hotel is design for people that love sea , music and party. Have Bar shop and swimming pool. Have area for KID.
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear Kanx, Thank you for posting your review. Glad you were able to enjoy the vibe and experience of Hard Rock Hotel Pattaya! We have some rockin’ activities planned for the rest of the year so please come back and stay with us again soon! Warmest regards, Jorge C Smith General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Reasonable

Posted May 18, 2017
This hotel is reasonable but I thought my stay could have been better. The check in wasn't very personal as within 30 seconds of being greeted the phone was being answered. We booked a city view room and could only see a roof and air conditioning units. When I had issues with my room key, they were not taken seriously initially. Other staff were helpful and pleasant.
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear Darren, Thank you very much for your review and constructive comments. We value all such feedback from our guests, in order to improve our facilities and services. We regret to hear that on this occasion we did not meet your expectations. I have also noted your comments regarding the service of our staff. Please accept my sincere apologies for the inconvenience. We will ensure on-going training in all aspects mentioned. We hope that you would consider choosing us again next time you visit Pattaya. Warmest regards, Jorge C Smith General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from India

Ok .

Posted May 15, 2017
Very limited variety in morning buffet .only attraction is swimming pool
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear Morg, Thank you very much for your comments. We value all guest feedback, in order to improve our facilities and service offerings. On this occasion I regret to learn that we did not meet your expectations. I have noted your comments about our breakfast buffet. I will personally follow up on further training required for improvement. Thank you for choosing Hard Rock Hotel Pattaya, I do hope that you will consider choosing us again, next time you visit Pattaya. Warmest regards, Jorge C Smith General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
not what I expected no live music, food was just fair and drinks where very weak, the pool was very warm
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear guest, Thank you for visiting Hard Rock Pattaya and for this constructive review. We actually have live music everyday from 9pm till midnight at Hard Rock Cafe and the pool is warm because it's always sunny here in Pattaya. Once again thank you for being our guest, we hope to welcome you back with us again soon. Warmest regards, Jorge C Smith General Manager
4 out of 5
by Ali

You can say 5 stars

Posted May 13, 2017 on Hotels
Great hotel
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear Ali, Thank you very much for your review. Glad we were able to make your stay a rockin' one and we hope to see you again soon! Warmest regards, Jorge C Smith General Manager
4 out of 5
by MOHAMED

Hard Rock - Pattaya

Posted May 11, 2017 on Hotels
The experience was good.
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear MOHAMED, Thank you very much for choosing Hard Rock Hotel Pattaya. Glad to hear that you had a great experience during your stay. We look forward to have you back with us again soon! Warmest regards, Jorge C Smith General Manager
5 out of 5
by Hard rock hotel from pattaya

wonderful stay

Posted May 2, 2017 on Hotels
great no complaints here
5 out of 5
Recommended
for Everyone
by A verified traveler

Rock review

Posted Apr 28, 2017
Awesome staff made my experience there great! Will definitely stay there again!
Comment from Hotel Management
Apr 29, 2017 by Jorge C Smith, Hotel Management
Dear guest, Thank you very much for being our guest. We look forward to welcome you back with us again soon! Warmest regards, Jorge C Smith General Manager