Ratings based on 831 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh, Saudi Arabia

Great location and pool

Posted Jul 19, 2017
I stayed at Hard Rock Hotel Pattaya for 4 days and it was't disappointing at all. Check in was super easy and friendly. They asked for $200 as a deposit (You will get it when you check out). I got a king bed room with a pool view and it was the best decision I've ever made in Pattaya lol. Now let's talk about Hard Rock Cafe prices, it is like eating somewhere in the United States. It is so expensive but if you have the money then go for it because they serve very delicious food and cocktails. All in all, I had a pleasant stay at Hard Rock Hotel Pattaya.
Comment from Hotel Management
Jul 27, 2017 by Jorge C Smith, Hotel Management
Dear Sweel, My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. I am delighted to read that you enjoyed the overall service and facilities. Thank you once again for being our guest. Please think of us when planning your next escape to Pattaya as we would love to welcome you back again for another memorable experience. Warmest regards, Jorge C Smith General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great location, right on the beach

Posted Jun 27, 2017
Great hotel, great pool. Lots of fun activities for all ages. The foam party was a highlight
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Good design hotel close to beach and night life.

Posted May 26, 2017
Pros: Hotel design. Swimming pool. Theme of hotel. Have a lot of activity for guest.
Cons: Souvenier in room is very expensive.
Location: Close to sea and in another way close to night life place.
I stay in Hard Rock for 1 night. Hotel is design for people that love sea , music and party. Have Bar shop and swimming pool. Have area for KID.
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear Kanx, Thank you for posting your review. Glad you were able to enjoy the vibe and experience of Hard Rock Hotel Pattaya! We have some rockin’ activities planned for the rest of the year so please come back and stay with us again soon! Warmest regards, Jorge C Smith General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Reasonable

Posted May 18, 2017
This hotel is reasonable but I thought my stay could have been better. The check in wasn't very personal as within 30 seconds of being greeted the phone was being answered. We booked a city view room and could only see a roof and air conditioning units. When I had issues with my room key, they were not taken seriously initially. Other staff were helpful and pleasant.
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear Darren, Thank you very much for your review and constructive comments. We value all such feedback from our guests, in order to improve our facilities and services. We regret to hear that on this occasion we did not meet your expectations. I have also noted your comments regarding the service of our staff. Please accept my sincere apologies for the inconvenience. We will ensure on-going training in all aspects mentioned. We hope that you would consider choosing us again next time you visit Pattaya. Warmest regards, Jorge C Smith General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from India

Ok .

Posted May 15, 2017
Very limited variety in morning buffet .only attraction is swimming pool
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear Morg, Thank you very much for your comments. We value all guest feedback, in order to improve our facilities and service offerings. On this occasion I regret to learn that we did not meet your expectations. I have noted your comments about our breakfast buffet. I will personally follow up on further training required for improvement. Thank you for choosing Hard Rock Hotel Pattaya, I do hope that you will consider choosing us again, next time you visit Pattaya. Warmest regards, Jorge C Smith General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
not what I expected no live music, food was just fair and drinks where very weak, the pool was very warm
Comment from Hotel Management
May 30, 2017 by Jorge C Smith, Hotel Management
Dear guest, Thank you for visiting Hard Rock Pattaya and for this constructive review. We actually have live music everyday from 9pm till midnight at Hard Rock Cafe and the pool is warm because it's always sunny here in Pattaya. Once again thank you for being our guest, we hope to welcome you back with us again soon. Warmest regards, Jorge C Smith General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Rock review

Posted Apr 28, 2017
Awesome staff made my experience there great! Will definitely stay there again!
Comment from Hotel Management
Apr 29, 2017 by Jorge C Smith, Hotel Management
Dear guest, Thank you very much for being our guest. We look forward to welcome you back with us again soon! Warmest regards, Jorge C Smith General Manager
4 out of 5
by Gino

Main pool

Posted Apr 27, 2017 on Hotels
besides from the pool wasnt that clean, overall is excellent.
Comment from Hotel Management
Apr 29, 2017 by Jorge C Smith, Hotel Management
Dear Gino, Thank you very much for your review. We value all guest feedback, in order to improve our facilities and service offerings. I have noted your comments regarding the cleanliness of our pool, which actually surprises me to learn. Please be assured that we test our water quality on a daily basis, during the period mentioned our records indicate that the water status was normal. However I have forwarded your comment to our Engineering and Beach club teams for their reference. Thank you once again. Warmest regards, John Manley Executive Assistant Manager
5 out of 5
by Kim

Fantastic Hotel

Posted Apr 22, 2017 on Hotels
Fantastic hotel, spectacular ocean views, great pool and water sports, superb breakfast, fadt WiFi, clean comfortable rooms, well trained English speaking staff. Highly recommend !
Comment from Hotel Management
Apr 29, 2017 by Jorge C Smith, Hotel Management
Dear Kim, We thank you for sharing your recent review. It’s great to learn that our staff took good care of you and that you enjoyed the hotel facilities. Should you need another getaway, please do return to Hard Rock Pattaya. We will all be looking forward to welcoming you back! Warmest regards, Jorge C Smith General Manager
5 out of 5
by Luis

Awesome ALL! Def, coming back

Posted Apr 21, 2017 on Hotels
It was amazingly good. The team were very welcoming , a lot of complementary things, good food, awesome public are, we will def. be coming back
Comment from Hotel Management
Apr 29, 2017 by Jorge C Smith, Hotel Management
Dear Luis, Thanks for choosing Hard Rock Hotel Pattaya. We appreciate your great review; here at Hard Rock we strive to make all our guest feel like Rock Stars. Glad you we were able to make your stay a rockin' one and hope that we would be able to welcome you back with us again soon! Warmest regards, Jorge C Smith General Manager