Ratings based on 137 Verified Reviews

3.8 out of 5
72% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

I see improvements made by A-One through the years

Posted Mar 4, 2017
Our 3rd or 4th stay in A-One in other different Wings! This stay in a fantastic spacious 'suite style' ocean view room! Will come back for the same room!
Comment from Hotel Management
Mar 8, 2017 by Thanyaphat, Hotel Management
Thank you for choosing to stay with us. We trust your stay will be enjoyable and hope that you continue to use A-One Hotel for your lodging needs in the near future. We look forward to serving you on your next trip.
2 out of 5
by A verified traveler from Montreal

This Place Is Getting Old

Posted Feb 25, 2017
Pros: no comment
Cons: Get the staff to smile
We have stayed at this place for several years but this will be the last time. We had a reservation for a king size bed, when we got there we were told all that was available was two twins, but they would move us tomorrow. The next day we had to ask two times and see the manager to get our king size bed. The first room we got had a bad smell of mildew. When I wend to the gym I was told a large towel was 200 baht, even thought towels are available free at the reception for the beach
Comment from Hotel Management
Feb 28, 2017 by Thanyaphat, Hotel Management
We are sincerely sorry and apologize for any inconvenience that you had experienced. However, we promise this complaint will be informed to the executive board in order to improve and keep our standard service.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient quiet and lovely outlook

Posted Nov 21, 2016
As a rule I don't do much more than sleep in the hotels, although I did take time to relax on the balcony and enjoy a beer with the lovely view.
Comment from Hotel Management
Nov 22, 2016 by Thanyaphat, Hotel Management
Thank you for choosing to stay with us. We trust your stay will be enjoyable and hope that you continue to use A-One Hotel for your lodging needs in the near future. We look forward to serving you on your next trip.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel but lacks flexibility

Posted Oct 9, 2016
I really liked the accessibility of this hotel and very nice staff. I am a wheelchair user and needed an in hotel massage but hotel wants to charge me additional 1000baht and no flexibility.
Comment from Hotel Management
Oct 11, 2016 by Thanyaphat, Hotel Management
Thank you for choosing to stay with us. We trust your stay will be enjoyable and hope that you continue to use A-One Hotel for your lodging needs in the near future. We look forward to serving you on your next trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from england

very well located for all beach and eating places

Posted Sep 18, 2016
weather was good only rained on our last 2 days.some good eating places,every type of food you could want.lots of drinking holes.but you must have a good open mind to see enjoy culture . hotel room was large and clean .we arrived early and the staff were very helpful and managed to get our room ready a good 4 hours sooner with out trying to charge us.
Comment from Hotel Management
Sep 21, 2016 by Thanyaphat, Hotel Management
Thank you for choosing to stay with us. We trust your stay will be enjoyable and hope that you continue to use A-One Hotel for your lodging needs in the near future. We look forward to serving you on your next trip.
4 out of 5
by A verified traveler

Very good hotel,room is V nice,staff are friendly

Posted Sep 17, 2016 on Hotels
I like the room decoration ..I liked the wood on the floor and the design of the room ,,,bed are very comfy ,,bathroom is nice and clean ,,,room is clean and very comfort ,,, I liked the room very much ... staff are very friendly and polite .. location is very good ,, room with beach view is very nice.. Guest friendly hotel. I Liked the balcony until I found a Gecko . I give the hotel review score 8......the hotel is hidden by other buildings and the taxi confuse the hotel with the other A-One The Royal Cruise Hotel Pattaya ...... small lobby .. swimming pool is so small and you can use the other swimming pool in the other A-One The Royal Cruise Hotel Pattaya ,,, fitness center and spa in the other A-One The Royal Cruise Hotel Pattaya across the street.. location is north pattaya.. Don't leave the window is open otherwise the Gecko will be entered the room ,,I found Gecko in the balcony and I told the house keeping and he tried to kill the gecko but he is run away and my friend discovered one in his room
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
We are sincerely sorry and apologize for any inconvenience that you had experienced. However, we promise this complaint will be informed to the executive board in order to improve and keep our standard service.
2 out of 5
by A verified traveler from louisiana

Problem with staff

Posted Sep 12, 2016
The room itself was not bad, regarding the size and decoration. The problem is the staff and hotel policy; they are charging 1000 for each visitor regardless even if they visit for just a minute! This thing was not written anywhere, also it has not been mentioned by the receptionist at the time of check in, they told me just the visitor has to have a valid ID! Also I picked this hotel as it is just 3 minutes walk from a mall, which was currently under construction! If you already booked a room there you should try to avoid ground floor rooms as insects are obviously observed. AC was big disadvantage as it was so noisy.
Comment from Hotel Management
Sep 15, 2016 by Thanyaphat, Hotel Management
We are sincerely sorry and apologize for any inconvenience that you had experienced. However, we promise this complaint will be informed to the executive board in order to improve and keep our standard service.
5 out of 5
by Richard from Sydney

Posted Jul 14, 2016 on Hotels
Great location. Friendly staff. Got upgraded on arrival which was a bonus. Good size balcony with comfortable chairs. Great size rooms. Only downside was the overpriced beers at the pool bar.
Comment from Hotel Management
Jul 20, 2016 by Thanyaphat, Hotel Management
Thank you for choosing to stay with us. We trust your stay will be enjoyable and hope that you continue to use A-One Hotel for your lodging needs in the near future. We look forward to serving you on your next trip.
5 out of 5
by Lorant from Australia

Posted May 27, 2016 on Hotels
Great
Comment from Hotel Management
by Thanyaphat, Hotel Management
Thank you for choosing to stay with us. We trust your stay will be enjoyable and hope that you continue to use A-One Hotel for your lodging needs in the near future. We look forward to serving you on your next trip.
2 out of 5
by Sharon from Southport, QLD

A-One Pattaya: you can do a lot better than this

Posted May 16, 2016 on Hotels
Very busy area>noisy. Lost booking which took 20 mins to resolve(???)Buffet breakfast was poor by international standards and pictures on web-site are not what you get. Extremely expensive compared to other hotels in the area which offer a great deal more for less money. Would never stay thee again
Comment from Hotel Management
by Thanyaphat, Hotel Management
We are sincerely sorry and apologize for any inconvenience that you had experienced. However, we promise this complaint will be informed to the executive board in order to improve and keep our standard service.