Some rooms old and some are refurbished. You have to pay extra for refurbished rooms. I don't like that. Also was charged $265 additional for hotel stay. The hotel said it was for partial payment due at check in. My Expedia receipt shows full payment through Expedia. We went back and forth until they finally admitted their mistake. It's been 2 weeks and still haven't received a refund. Hotel says it's in process. I will have to do a charge back.
Comment from Hotel Management
Dec 24, 2016 by Somsak Tanruengsri General Manager, Hotel Management
Thank you for your review. We are currently refurbishing all our rooms. We have completed all our sea view rooms, so yes, there is an additional charge for these rooms for guests who have booked our Garden View Rooms. If guests would like to ensure they have a refurbished room, then I would advice them to book a Sea View Room. We aim to have completed the refurbishment of our Garden Wing by end of April 2017. Once again thank you for your feedback and we look forward hosting you again on your next trip to Pattaya.