Ratings based on 220 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from syd

Another great stay.

Posted Mar 14, 2017
Another great stay at this hotel. The staff of this hotel are always friendly & helpful, it's in a convenient location to everything.
Comment from Hotel Management
Mar 18, 2017 by Torgrim, Hotel Management
Dear David, Thank you for staying with us here at AVANI Pattaya, and also for taking the time to share your feedback here on expedia. We are pleased to learn that you had an overall outstanding experience, and that the friendliness of our associates along with our location impressed you. We would like to welcoming you back on your next trip to Pattaya. Once again, thank you for staying with us. Best Wishes, Torgrim Viken Director of Operations
5 out of 5
by Desmond

Posted Feb 15, 2017 on Hotels
from arrival to check out..all expectations were exceeded......the Concierge Top.. was very helpful...and I have to say all staff were excellent....I would strongly recommend this hotel......
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Simply the best in pattaya great service

Posted Feb 11, 2017
Pros: Everything speacially friendly staff and service
Location: Located centrally really so as soon as you walk out you are in the town.
This is probably my sixth or seventh time here and it's simply the best hotel in terms of atmosphere and service. The gardens make it the most attractive and unique hotel in entire town. Friendly staff special thank you to ging, nissorn, suppattra at reception and Nancy, patchara and Poney at elephant bar an to all bell boys. You guys make the stay so great that I never felt like I was alone. Thanks again will be back soon.
Comment from Hotel Management
Feb 12, 2017 by Somsak Tanruengsri, General Manager, Hotel Management
Dear Dilan, Thank you for your continuous loyalty and kind words here on Expedia. Pleased to read that the ladies in Elephant bar took so great care of you. As I often mention, our location is second to none and everything is within walking distance. Once again thank you for your stay and we look forward welcoming you back soon.
4 out of 5
by douglas

Avani resort and spa - an excellent location

Posted Jan 13, 2017 on Hotels
The avani is a very nice hotel - the location is excellent - easy access to the beach and also to the shops and restaurants of central pattaya. The breakfast selection was also excellent and my wife tried the spa which she loved. I have to say though that the best part was the staff - service was exemplary. The actual hotel itself needed some renovation but this didnt detract from the overall experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jan 1, 2017 on Orbitz
The hotel has a good location, it's attached to a shopping mall and 3 min walk from the beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lodon, England

To me this is the best hotel in pattaya

Posted Dec 22, 2016
Pros: Absolutely everything. From the moment I checked in they are just great and really looked after me.
Cons: To me evertything is great.
Location: Location is very central close to everything.
This is my 5th stay with this hotel and it's simply awesome. They changed the name from Marriott to Avani recently but all the facilities and stafff are still the same. They take care of me every time I stayed here. For me there is no other place to stay than at Avani. One thing this hotel has is it's uniqueness. The garden in the middle makes you fell like you are in a quiete country hotel and yet you are a small walk to beach road and other things. Must visit if you can afford it and it's simply a great experience.
Comment from Hotel Management
Dec 24, 2016 by Somsak Tanruengsri General Manager, Hotel Management
Dear dilan, Thank you for your excellent feedback, and it will be shared among the team here. We always appreciate when guests return to the property and feedback such as yours goes a long way in keeping the team motivated. We look forward welcoming you back to your 6th visit soon!
5 out of 5
by A verified traveler

Couldn't fault the Avani Hotel

Posted Dec 11, 2016 on Hotels
Enjoyed my stay, the Avani hotel was excellent and in the centre of Pattaya night life Not the area for families though. I spent the day round the pool which has lots of deck-beds, no need to put towels on to reserve but people did. The service round the pool is very good. The staff throughout the hotel could not do enough for me.
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your comments. Our pool area is fantastic with the deepest pool in Pattaya, 3 meters, and the service and attention to details is something we value. Thank you for complimenting our staff and we look forward hosting you again on your next trip to Pattaya. Warm Regards, Somsak Tanruengsri General Manager AVANI Pattaya Resort & Spa
5 out of 5
by A verified traveler

convenient and clean hotel with very good service

Posted Dec 1, 2016 on Hotels
The staff were excellent . I think the management and admin are not as good as the Marriot. They had no record of my having paid HOTELS CO check in but luckily I had a copy of the receipt. I was awaked every am at 9 am by hammering in the room above where there were renovations in progress. With a 7 hr time difference with London I could not sleep before 6am and to be awakened in this way after 3 hrs sleep was very irritating. It would not take much managerial initiative to allocate guest rooms to prevent this
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comments and compliments to our team. Management and staff are same as with Marriott, there has been no changes. We apologize if your sleep was interrupted, we try to minimize the work to certain hours; 10am-5pm. We look forward hosting you back in the Resort soon, and I am pleased to inform we will have completed upgrading all our rooms by May 2017. Best Wishes, Somsak Tanruengsri General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from T

50/50 Hotel

Posted Nov 26, 2016
Some rooms old and some are refurbished. You have to pay extra for refurbished rooms. I don't like that. Also was charged $265 additional for hotel stay. The hotel said it was for partial payment due at check in. My Expedia receipt shows full payment through Expedia. We went back and forth until they finally admitted their mistake. It's been 2 weeks and still haven't received a refund. Hotel says it's in process. I will have to do a charge back.
Comment from Hotel Management
Dec 24, 2016 by Somsak Tanruengsri General Manager, Hotel Management
Dear Michael, Thank you for your review. We are currently refurbishing all our rooms. We have completed all our sea view rooms, so yes, there is an additional charge for these rooms for guests who have booked our Garden View Rooms. If guests would like to ensure they have a refurbished room, then I would advice them to book a Sea View Room. We aim to have completed the refurbishment of our Garden Wing by end of April 2017. Once again thank you for your feedback and we look forward hosting you again on your next trip to Pattaya.
3 out of 5
by A verified traveler

Better hotels elsewhere.

Posted Nov 15, 2016 on Hotels
Service was much more professional under the previous brand. Air conditioning was very poor and not working correctly. Reception staff most unfriendly.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you for your feedback from your recent stay. Your comments regarding the air-condition and front desk team members are shared amongst our team. I am sorry we failed to impress on your recent stay, however we hope you will give us another chance to show that our standards and professionalism has not changed despite changing the name of the hotel. Best wishes, Somsak Tanruengsri General Manager AVANI Pattaya Resort & Spa