Outdoor pool, sun loungers

Reviews of Nova Suites Pattaya by Compass Hospitality

4.5 out of 5
Nova Suites Pattaya by Compass Hospitality
254 Moo 9 Soi Petchtrakool, Nongprue, Banglamung, Pattaya, Chonburi

Reviews

8.4

Very Good

Rating 10 - Excellent. 321 out of 739 reviews" "
Rating 8 - Good. 270 out of 739 reviews" "
Rating 6 - Okay. 95 out of 739 reviews" "
Rating 4 - Poor. 35 out of 739 reviews" "
Rating 2 - Terrible. 18 out of 739 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and staff. Reception is helpful and professional.
Stayed 5 nights in Mar 2024
Response from NS on Mar 27, 2024
Dear Tim, Thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

8/10 Good

SEAN L, Newark

Traveled with partner
Liked: Cleanliness
Overall good but three things need to be addressed. 1. Get new towels. Full stop. Your towels are old and falling apart with strings unraveling at the edges. 2. Air-conditioning maintenence needed. Living room area was hot. I asked the front desk to take a look and was told that if you set the temp below 22, ice forms in the unit. Yes, I know that. Ice forms because you have dirty coils, coolant leak or any number of reasons. I sucked it up and stayed in the bedroom most of the time. 3. Hot water was intermittent or non existent. Again, maintenance needed on the property. This place was great a few years ago. I would like to see it return to its former glory.
Stayed 5 nights in Mar 2024
Response from NS on Mar 25, 2024
Dear Sean, thank you for sharing your feedback, both positive and constructive. Your comments have been discussed with our team and we hope to have an opportunity to earn back your trust in the very near future. Yours sincerely, NS

10/10 Excellent

Surjit, WARWICK

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed at Nova Suites several time and it does not fail to provide. On 3rd street so in quite area but only a 5/10 min walk to beach road. Easy access to every location. Rooms are basically condo apartments very large and spacious. Free parking and plenty of locate bike taxis and food and 7/11 near by.
Response from NS on Mar 3, 2024
Dear Surjit, thank you for taking the time to share such kind words for Nova Suites Pattaya! We are delighted to know that your time with us was so memorable! Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Sincerely, NS

10/10 Excellent

Todd

This property is not on the main drag so it’s quieter but still only 12-15 minutes walk to the beach. The suites are large with a full complement of appliances, including a washer/dryer. The bathroom was nicely appointed and I thought overall this was a fairly priced option.
Stayed 1 night in Feb 2024
Response from NS on Mar 1, 2024
Dear Todd, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

6/10 Okay

PACHARIN

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Reserving a 2 bedrooms unit so we can stay together but upon checking in, we were informed that the air-conditioning was not working. So we ended with 2 separate room. In my room, the bathroom door could not be open. They were trying to open it with different tools, pushing it for over half an hour, making so much noise. Finally I called the front desk and demanded a new room. We were tired and needed to rest. There were many things I was not impressed. The front desk staffs were very nice but I probably will not go back.
Stayed 2 nights in Feb 2024
Response from ns on Feb 16, 2024
Dear Khun Pacharin, thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with the room A/C procedure and are working with our respective teams to rectify this for future stays. Yours sincerely, NS

10/10 Excellent

David, Lampang

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from NS on Feb 9, 2024
Dear David, Thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

10/10 Excellent

Josh

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast buffet, wish they had smart TV’s in the room though, there was limited cable channels, but nice big clean room, I will probably stay again.
Stayed 14 nights in Jan 2024
Response from NS on Jan 19, 2024
Dear Josh, Thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

10/10 Excellent

David, Lampang

Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious rooms. Some of the rooms need maintenance.
Stayed 1 night in Dec 2023
Response from NS on Dec 27, 2023
Dear David, thank you for choosing to stay with us at the Nova Suites Pattaya on your recent visit to Pattaya and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

Bibi

Stayed 1 night in Dec 2023
Response from NS on Dec 18, 2023
Dear Bibi, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

Sebastian

Stayed 5 nights in Dec 2023
Response from NS on Dec 13, 2023
Dear Sebastian, thank you for taking the time to share such kind words for Nova Suites Pattaya! We are delighted to know that your time with us was so memorable! Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Yours sincerely, NS

8/10 Good

amin

Liked: Cleanliness, property conditions & facilities
Great place to have a kitchen, laundry, shopping is nearby, 7-Eleven is around the corner, you can walk to the beach in 15 minutes. It’s 2 km away.
Stayed 7 nights in Nov 2023
Response from NS on Dec 6, 2023
Dear Amin, thank you for taking the time to share such kind words for Nova Suites Pattaya! We are delighted to know that your time with us was so memorable! Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

michael

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Was good friendly suited our needs
Stayed 5 nights in Nov 2023
Response from NS on Dec 13, 2023
Dear Michael, Thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, best place to stay in Pattaya.
Stayed 2 nights in Nov 2023
Response from NS on Dec 5, 2023
Dear Philip, thank you for taking the time to share such kind words for Nova Suites Pattaya! We are delighted to know that your time with us was so memorable! Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

Victor, Honolulu

Liked: Cleanliness, amenities, property conditions & facilities
The property is outdated and could use new stuff inside the rooms, like towels, couches
Stayed 2 nights in Nov 2023
Response from NS on Nov 21, 2023
Dear Victor, thank you for sharing your feedback, both positive and constructive. Your comments have been discussed with our team and we hope to have an opportunity to earn back your trust in the very near future. Yours sincerely, Ns

4/10 Poor

Romeo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nova is in the interior lot of walking at least minimum of 20 minutes and taxi is expensive to get the hotel. There was 711and a convenience store close by. Towels were dirty and aged by many years of use and turned brown. Kitchenette counter had worn out microwave was kept so high 5 feet height person cannot reach it. Washing machine dryer was not working. No proper furniture to seat relax or eat. Bed was hard as a rock. Very disappointed will never stay there again. Bathroom floors are tiles and slippery. Breakfast was ok. Definitely not a 4 star hotel. Our stay was not pleasant there.
Stayed 3 nights in Nov 2023
Response from NS on Nov 16, 2023
Dear Romeo, thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Sincerely, NS

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Hidden Gem
Great hotel in a quiet back area, yet only 8 - qp minutes walk to entrance of Soi Bukhao, the Korean clubs in the back and close to T21 Pattaya.
Stayed 2 nights in Oct 2023
Response from NS on Nov 1, 2023
Dear Anonymous, thank you for taking the time to share such kind words for Nova Suites Pattaya! We are delighted to know that your time with us was so memorable! Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from NS on Oct 22, 2023
Dear ANYS, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

Wesley

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean and big, good food and washing machine dryer in room.
Stayed 14 nights in Sep 2023
Response from NS on Oct 10, 2023
Dear Wesley, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

6/10 Okay

mark

Traveled with group, Traveled with family
This hotel has been around for a while and it is showing it’s age. Time for some new towels and mattress for some of the rooms. Window area was dirty and you could tell it had not been cleaned for a white. Still the hotel is a good deal but some TLC is needed to rate it higher than 3 stars.
Stayed 4 nights in Oct 2023
Response from NS on Oct 5, 2023
Dear Mark, thank you for sharing your feedback, both positive and constructive. I was glad to read that you enjoyed your stay with us at the Nova Suites Pattaya. Your comments have been discussed with our team and we hope to have an opportunity to earn back your trust in the very near future. Yours sincerely, NS

10/10 Excellent

malvin

Stayed 10 nights in Sep 2023
Response from NS on Sep 30, 2023
Dear Malvin, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

humphrey

Stayed 2 nights in Sep 2023
Response from NS on Sep 20, 2023
Dear Humphrey, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

2/10 Terrible

Christina

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When first booking in they advised had upgraded our rooms but with the upgrade no breakfast was included also was in completely different building to pool and then to top it off got charged for black dirt on bathmats due to walking between buildings after using pool also one of our group got downgraded from 55sq metres to 84 square metre room with breakfast included and was far superior to our rooms also had washing machine drier and when requsting if the other 2 rooms to be changed was yelled at by receptionist room were also very dirty and our room also had sewer smells
Stayed 13 nights in Aug 2023
Response from NS on Sep 12, 2023
Dear Christina, thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with the room type and are working with our respective teams to rectify this for future stays. Yours sincerely, NS

10/10 Excellent

David, Riyadh

Liked: Cleanliness, property conditions & facilities
Good Location Excellent Rooms
Stayed 4 nights in Aug 2023
Response from NS on Aug 13, 2023
Dear David, thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

10/10 Excellent

James Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We found our 12 nights at this hotel to be very enjoyable. Staff, breakfast, cleanliness of the apartment was of a high standard.
Stayed 12 nights in Jun 2023
Response from NS on Jul 4, 2023
Dear James, thank you for taking the time to share such kind words for Nova Suites Pattaya! We are delighted to know that your time with us was so memorable! Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

humphrey

Stayed 4 nights in Jun 2023
Response from NS on Jun 18, 2023
Dear Humphrey, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

4/10 Poor

Manoochehr

Stayed 3 nights in Jun 2023
Response from NS on Jun 15, 2023
Dear Manoochehr, thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. Your comments have been discussed with our team and we hope to have an opportunity to earn back your trust in the very near future. Yours sincerely, NS

10/10 Excellent

Zaidi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the apartment style with fully furnished amenities. area was clean. Shops and taxis nearby.
Stayed 3 nights in May 2023
Response from NS on May 15, 2023
Dear Zaidi, thank you for choosing to stay with us at the Nova Suites Pattaya on your recent visit to Pattaya and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

William

Stayed 9 nights in Apr 2023
Response from NS on Jun 6, 2023
Dear William, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

Jackelyn

Stayed 4 nights in Apr 2023
Response from NS on Jun 6, 2023
Dear Jackelyn, thank you for taking the time to share such a review of Nova Suites Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

Freo

Stayed 28 nights in Feb 2023
Response from NS on Mar 25, 2023
Dear Freo, thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

10/10 Excellent

Freo

Stayed 28 nights in Jan 2023
Response from NS on Feb 23, 2023
Dear Free, Thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

8/10 Good

Nicolai

Stayed 6 nights in Feb 2023
Response from NS on Feb 20, 2023
Dear Nicolai, thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

8/10 Good

Dave

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from NS on Feb 13, 2023
Dear Dave, Thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

10/10 Excellent

Nittiya

Stayed 2 nights in Feb 2023
Response from NS on Feb 10, 2023
Dear Nittiya, thank you for taking the time to share such kind words for Nova Suites Pattaya! We are delighted to know that your time with us was so memorable! Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

Tim, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff.
Response from NS on Jan 18, 2023
Dear Tim, thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

10/10 Excellent

Max

Liked: Amenities, property conditions & facilities
just a great please to stay. Rooms are really nice. Great service and friendly people who work there. Not a bad location
Response from NS on Dec 27, 2022
Dear Max, thank you so much for your very kind words, we are all delighted that enjoyed your stay at Nova Suites Pattaya. We try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. We hope to welcome you back very soon. Sincerely, NS

10/10 Excellent

MR D J

Traveled with family
Liked: Cleanliness, room comfort
Excellent stay
Stayed here many times. Nice large room, very comfortable. Nice location. Hotel def has some small maintenance issues that could be addressed but overall wouldn’t put me off staying again and I’ll be back next year.
Stayed 18 nights in Nov 2022
Response from NS on Dec 2, 2022
Dear Mr.DJ, thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NS

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and I am very happy that I chose thos one! Room was big and clean, and with all the amenities that had been advertised. The staff are superfriendly and very helpful! The buffet breakfast for only 200 BHT is something not to be missed! I also tried the food from the hotel's restaurant a few different times, and was happy with that, too! The only thing I can very gently complain about is that the washer/dryer doesn't actually dry the clothes, even after spinning for 2 hours! However, even that doesn't stop me from giving a 5-star review Thank you very much and I will surely stay here again in future! :)
Response from NS on Nov 8, 2022
Dear Robert, thank you for taking the time to share such kind words for Nova Suites Pattaya! We are delighted to know that your time with us was so memorable! Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Yours sincerely, NS

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I liked washing machine and roof top pool
Stayed 28 nights in Sep 2022
Response from NS on Oct 14, 2022
Dear William, Dear Guest,Thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NS

8/10 Good

Darryl

Liked: Cleanliness
Stayed 15 nights in Jul 2022
Response from NS on Sep 2, 2022
Dear Darryl, thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. We hope to welcome you back very soon. Sincerely, NS

2/10 Terrible

Claude

Charged me for one of the towels being apparently dirty. Also wouldn’t refund me even though they advertise free cancellation.
Stayed 6 nights in May 2022

8/10 Good

Mikel

Liked: Cleanliness, amenities, property conditions & facilities
I liked the cleanliness, friendliness, and ease of communication with requests and concerns (despite language barrier) by housekeeping and front desk staff. I also liked the quietness and (presumed) safety of the property and surrounding area plus complimentary water, spacious rooms, and kitchen and clothes washer setup. I disliked the reliability of Wi-Fi (goes in-and-out for connectivity) and limited TV channels (despite a printed list showing more channels should be available). I also disliked the reliability of the clothes dryer (does not dry clothes well), so you will have to hang clothes to dry somewhere on the patio.
Stayed 20 nights in May 2022

10/10 Excellent

Yaniv

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Surj, UK

Liked: Cleanliness, amenities
5 min walk to 2nd street. Nice Quit area but with a few bars and several 7/11s around. Great rooms, big rooftop pool. Rooms cleaned daily. Good service from all staff
Stayed 15 nights in Feb 2020
Response from Amari Nova Suites Team on Mar 13, 2020
Dear Guest, Thank you very much for taking the time to sharing your experience at Amari Nova Suites Pattaya, It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments about left us high score have been passed on to my fellow Team Members. At Amari Nova Suites Pattaya, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Kind Regards, Mrs Rattana Taisin Manager, Rooms

4/10 Poor

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Disappointed for the assignment of the room
I want to express my disappointment of the assignment for the room. My friends and I together had three rooms but with the three different level. Although we knew that these was base of the hotel availability but in the aim of hospitality should be ease the customer for any situation, to prevent any inconvenience. Moreover, the air-con of the room was out of order right after checked in.
Stayed 5 nights in Feb 2020
Response from Mrs Rattana on Feb 26, 2020
Dear Guests, Thank you very much for taking the time to sharing your experience at Amari Nova Suites Pattaya, I am disappointed to hear that your experience did not meet your expectations. At Amari Nova Suites Pattaya, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured comment about disappointed for the assignment of the room hank you very much for your understand is subject to room available.We give the room underthe room type cliant have make in case they make reservation different room type that why is different level.Then comment about equipment in the room out of order should not be because we have staff and supervsor check 3 time before send new customer any comment are concern that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future Kind Regards, Mrs Rattana Taisin Manager, Rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Jan 2020
Response from Mrs Rattana Taisin on Feb 4, 2020
Dear Guest, Thank you very much for taking the time to sharing your experience at Amari Nova Suites Pattaya, It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments about left us high score have been passed on to my fellow Team Members. At Amari Nova Suites Pattaya, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future Kind Regards, Mrs Rattana Taisin Manager, Rooms

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I choose this hotel because of Amari brand, I am very disappointed about the cleanness in the room. There is a lot of dust in the room, the towel is not clean. I have been checked in in the other building, no security guard. poor of security level.
Stayed 1 night in Jan 2020
Response from Mrs Rattana on Feb 5, 2020
Dear Guests, Thank you very much for taking the time to sharing your experience at Amari Nova Suites Pattaya, I am disappointed to hear that your experience did not meet your expectations. Please rest assured comment about room cleaning and security level that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology. Kind Regards,

4/10 Poor

Ray

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 12 nights in Jan 2020
Response from Mrs Rattana Taisin on Feb 4, 2020
Dear Mr Ray Greeting From Amari Nova Suites Pattaya, Thanks for staying with us. We appreciate your feedback! kind Regards Manager,Rooms

6/10 Okay

aussie, Gold Coast

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The 2 bedroom was perfect size for a family no hot water in my room every morning need to turn circuit breaker on TV reception no good, buffet breakfast is ok. location is a bit out of the way but still ok. overall not to bad for the price.
Stayed 3 nights in Jan 2020
Response from Mrs Rattana on Jan 21, 2020
Dear Mr Aussie, Thank you very much for taking the time to sharing your experience at Amari Nova Suites Pattaya, I am disappointed to hear that your experience did not meet your expectations. At Amari Nova Suites Pattaya, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured comment about no hot water in the room every morning circuit breake on tv and reception no good that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future Kind Regards,

10/10 Excellent

Stefan, Houston, Texas

Traveled with partner
Liked: Cleanliness, amenities
Beautiful and remarkably spacious suites. Very conveniently located, but still pleasantly quiet.
Stayed 2 nights in Jan 2020
Response from Mrs Rattana on Jan 20, 2020
Dear Mr Stefan, Thank you very much for taking the time to sharing your experience at Amari Nova Suites Pattaya, It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments about very good review have been passed on to my fellow Team Members. At Amari Nova Suites Pattaya, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future Kind Regards,