Ratings based on 411 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Was ok

Posted Jun 10, 2017
Pros: Size of room, pool
Cons: Lady at front desk was was not so friendly, never smiled
Location: Location was good if you want to be away from the action, plenty of eating places nearby incl Jamisons Irish Pub. Quite easy to get a songtaew /taxi
Check in went smoothly. Room was a nice size but street facing so noisy all night with talking, motor bikes and taxi touts clapping all night to try get business as people walk past, not a great sleep. The bed was comfy, shower ok. Washing machine in room. The wifi was not stable, kept cutting out. Nice pool. Housekeeping was good. Room could do with updating like fresh coat of paint and replacing chipped tiles as was starting to show its age. Breakfast was quite good with plenty of variety. Loacation was good if you dont want be close to bars, a good family hotel. Negative was there was a family next door, 2 rooms, parents kept doors adjar and the kids ran around yelling and out of control, parents did not care. Overall quite reasonsble for the price. Added note: Don't mop the entrance to the breakfast room when people are there, when leaving it caused me to slip and nearly fall which is a very dangerous practice and no signage that the floor was wet. If someone falls they will probably do serious damage due to the tiled floor.
Comment from Hotel Management
Jun 12, 2017 by Rattana, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience stays at the Amari Nova Suites Pattaya. I am disappointed to hear that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that your comment we are taking the appropriate measures to address the problem and prevent future occurrence. Best Regards, Mrs Rattana Taisin
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

Quiet, Cosy and Friendly

Posted May 24, 2017
The location of this hotel is not most convenient but with the free shuttle service it is manageable. Take the free shuttle to Big C and you can stock up your drinks and snacks. Take the free shuttle to Central Festival and there you are the beach. You are on your own if making way back to hotel though. Check in and out was a breeze. It is quiet at night and hotel staff are friendly. You can find Thai food, desserts, 24hrs convenient stores and a Irish pub all within short walking distance. Room is good and cosy. Buffet breakfast was good with wide varieties. The only issue I had was hot shower. It is not even warm less hot. If you have not stay here before, give this hotel a try. Most probably you will enjoy your stay here.
Comment from Hotel Management
May 26, 2017 by Rattana, Hotel Management
Dear Guest, Thank you very much for sharing your experience of stay at Amari Nova Suites Pattaya. It is a pleasure to read how much you enjoyed your stay with us! We try hard to provide the best service to our customers and their satisfaction is our reward. We look forward to the pleasure of welcoming you back in the near future. Best Regards, Ms Rattana Taisin Manager, Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel good location.

Posted Apr 29, 2017
Staff and facilities excellent feel very comfortable and safe. Great facilities in room for cooking etc and great breakfast. When I come back to thailand and pattaya this is where I will be staying.
Comment from Hotel Management
May 13, 2017 by Rattana, Hotel Management
Dear Guest, Thank you very much for sharing your experience of stay at Amari Nova Suites Pattaya. It is a pleasure to read how much you enjoyed your stay with us! We try hard to provide the best service to our customers and their satisfaction is our reward. We look forward to the pleasure of welcoming you back in the near future.
5 out of 5
by Henry

Bachelor pad

Posted Mar 17, 2017 on Hotels
Weather was good as room was awesome..... highly suggest for a single man to stay here if having more room to party..... thru a little kick back with no problems ....... and it's a little way from the noise so can relax a little and get right back to the action..... maybe like a 10 min walk from soi 6 and has a little golf cart that rides u to 2nd road every hour..... will stay here again..... thanks in advanced
Comment from Hotel Management
Mar 23, 2017
Dear Mr Hanry, Thank you very much for sharing your experience of stay at Amari Nova Suites Pattaya. We appreciate and good to learn you enjoyed your stay. We look forward to the pleasure of welcoming you back in the near future. Best Regards Ms Rattana Taisin Manager, Rooms
5 out of 5
by A verified traveler

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017
Dear Guest Thank you very much for sharing your experience of stay at Amari Nova Suites Pattaya. We appreciate and good to learn you enjoyed your stay. We look forward to the pleasure of welcoming you back in the near future. Best Regards Ms Rattana Taisin Manager, Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent rooms and swimming pool.

Posted Jan 25, 2017
A little bit far from CENTRAL PATTAYA otherwise it is good in all aspects
Comment from Hotel Management
Feb 27, 2017 by Ms Rattana Taisin, Hotel Management
Dear Anonymous, Thank you very much for stay at Amari Nova Suites Pattaya. We appreciate and good to learn you enjoyed your stay us. We look forward to the pleasure of welcoming you again.
5 out of 5
by Gavin

A good option

Posted Jan 23, 2017 on Hotels
We stayed in a 2 bedroom room which was modern, spacious & clean and the price I thought was very reasonable. The breakfast bufffet is good with plenty of food options. Staff were friendly and helpful. Not too much close by but motorbike and car taxis downstairs get you to the beach, shopping centre or bars in 5 minutes. I would stay here again.
Comment from Hotel Management
Feb 27, 2017
Dear Gavin Thank you very much for stay at Amari Nova Suites Pattaya. We appreciate and good to learn you enjoyed your stay us. We look forward to the pleasure of welcoming you again. Ms Rattana Taisin
2 out of 5
by A verified traveler from london

building site

Posted Jan 5, 2017
Pros: Staff and the hotel was very clean
Cons: Tell people that there is construction going on next to hotel
Location: Location is good and near all the restaurants and eas for transport
This is my second time at this hotel The hotel was nice and the staff was great but no one told me it was next to a building site I chose this hotel so I could relax but whe work and noise started at 7.30am and stoped at 4.30 This spoilt it for me
Comment from Hotel Management
Feb 28, 2017 by Ms Rattana Taisin, Hotel Management
Dear Gerry Thank you for sharing your comments following your experience at our hotel. I am disappointed to hear that your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I hope that you will accept our apology. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.
5 out of 5
by Neil

Posted Dec 23, 2016 on Hotels
Did everything to help us
2 out of 5
by A verified traveler from USA

Beware the name and pictures

Posted Dec 18, 2016 on Orbitz
This company had multiple locations at every destination. They represent some great properties but they have some real rundown properties in bad neighborhoods. The one I stayed in did not match the photos on the site. The hotel/apartment complex smelled musty and while there is a patio, your view is of abject poverty. Again they have sone really nice properties but this isn't one.