Stolen money and unhelpful staff
Posted Nov 1, 2015
Whilst away from my room my in room safe was opened and a large amount of money stolen from inside. All my cash and valuables were locked inside and it was locked with my four digit number. Immediately after discovering the missing money I went to the hotel reception and informed them. They didn't react as if it was important and seemed not sure what to do. I asked to talk to someone more senior because the front desk staff didn't know what to do but they told me there was no one who could help me. I then told them I would go to the police, again they didn't seem bothered. I reported the theft to the police and they suggested I should return to the hotel and ask to view the hotel CCTV footage. I then proceeded to review the entire days footage from the CCTV camera outside my hotel room door. The CCTV footage showed the whole days activity except for a 30 minute period (which had apparently been deleted) with me leaving the room and then coming back but with a 30 minute time jump in the middle. I confronted the hotel staff about the CCTV footage and they seemed to find it funny and acted as if it was a joke! I reported everything to the police who are still investigating. So if you stay here don't trust the room 'safe' and don't expect any help from the staff if you have a problem!