I arrived at the hotel at 3am and the staff were friendly and courteous and provided me with an orange juice on arrival. The room was very nice overall. The only issue I found is that when the neighbours have their air conditioning on I could hear the noise in the room. So it took me a while to get to sleep. They are very tight on the toilet paper as it only had a few sheets lol. So just a few little things could be refined to improve the service. Overlooking the pool it was very nice except that the staff hadn't cleaned up the food that some guests had left on the table. So looking out at that was a bit annoying as the birds were screeching fighting over the food.
Comment from Hotel Management
Feb 6, 2017 by Khun Ratree, Hotel Management
Tak for din hjælpsomme feedback. Vi er glade for at høre, at du var glad mens opholder sig i Bella Villa Prima. Vi vil gøre vores bedste for at forbedre vores kvalitet og service specielt med rengøring poolområdet og finde en måde at løse klimaanlægget støj. Tak og håber at se dig igen.
Med venlig hilsen,