Not recommend staying here
Posted Dec 18, 2016 on Orbitz
The resort only cares about money and doesn't care about anything else. They purposefully delayed giving us the breakfast voucher to ensure we won't eat breakfast for the day. Strategy was to delay just till 10.30 AM, so that we can't have breakfast. The host kept repeating they can't let me in to the restaurant because of money associated with the breakfast voucher needs to be confirmed and made sure he never got back even after he got the green light. The most disappointing part was the MANAGER lying to us that the host informed us that it was OK to have breakfast when the host clearly said NO!
You ask the concierge for taxi and they call a private person to drive you so that they can charge you double. The staff lost all the credibility by doing this.
Nothing that was promised in the welcome letter was fully offered during the stay starting form the basic welcome drink.
Cleanliness was not up to mark either.
I would highly recommend not to stay here.