Ratings based on 817 Verified Reviews

4.3 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

A Family Hotel

Posted Mar 20, 2017
My son love the hotel pool, what not so good is the location of the hotel. And getting around from hotel by hotel arranged taxi is so expensive. overall experience is good though spending a lot on transport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Check in was disappointing. I discovered that breakfast was not included for our 2 young kids. Why would a holiday be sold with breakfast for only the adults and not the children. Also, I am surprised that a hotel does not appear to trust that you will settle your bill in full at the end of the holiday. Half way through the week my credit with the hotel was blocked and I was asked to settle my account in full before I would be able to sign for further bills during my stay. I have never, in all my years of travelling across the world, come across this. Very disappointing to be treated like that.
Comment from Hotel Management
Mar 4, 2017 by Quality manager, Hotel Management
DEAR VALUED GUEST, Thank you for sharing your comments regarding your recent stay with Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We are very grateful you chose Centara Grand Mirage Beach Resort as your destination in Pattaya. We look forward to your return in the near future. Best Regards, Centara Grand Mirage Beach Resort Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Fantastic hotel for family

Posted Feb 7, 2017
Variety of pools, includes water slides, water pools and lazy river. Together with their wonderful entertainment team, it is more than enough to keep your kids happy for 2 full days. Beach is nicer than I expected in term of cleanliness. Only thing to complain is the toilet in the room is separated from the bathing tub/shower which is a bit inconvenient for families.
Comment from Hotel Management
Feb 18, 2017 by Quality manager, Hotel Management
Dear Guest, Thank you for taking the time to post your review in Trip Advisor. Your kind words will be shared with all of our great staff at Centara Grand Mirage Beach Resort, Pattaya. We are happy to hear you enjoyed your visit, and sincerely appreciate your comments. Thank you for making Centara Grand Mirage Beach Resort your destination of choice in Pattaya. Warm regards, Centara Grand Mirage Beach Resort Management
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose,CA

Posted Jan 23, 2017
Very friendly staffs, a nice walk to the Blvd, family oriented.
Comment from Hotel Management
Feb 1, 2017 by Quality manager, Hotel Management
Dear Guest, Thank you for sharing your comments regarding your recent stay with Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We are very grateful you chose Centara Grand Mirage Beach Resort as your destination in Pattaya. We look forward to your return in the near future. Best Regards, Centara Grand Mirage Beach Resort Management
4 out of 5
Recommended
for Everyone
by A verified traveler from macau

in the room , lots of mosquito

Posted Jan 17, 2017
good hotel.will come again. but for the kids facilities , not enough especially during rainy days.
Comment from Hotel Management
Feb 18, 2017 by Quality manager, Hotel Management
DEAR GUEST, Thank you for sharing your comments regarding your recent stay with Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We are very grateful you chose Centara Grand Mirage Beach Resort as your destination in Pattaya. We look forward to your return in the near future. Best Regards, Centara Grand Mirage Beach Resort Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Super for family

Posted Jan 11, 2017
It was really nice hotel staff is very good attitude .if you going with family very good hotel with 5star facilities. Nice water park for children.
Comment from Hotel Management
Jan 14, 2017 by Quality manager, Hotel Management
DEAR GUEST, We are sincerely grateful you enjoyed your recent experience with Centara Grand Mirage Beach Resort Pattaya. It is rewarding to hear our team left you with a great impression and a lasting positive memory. We will share your thoughts with all of our team members as it is certain to serve as motivation. Thank you for choosing Centara Grand Mirage Beach Resort Pattaya. We invite you to share your positive comments on Trip Advisor as this will help us to maintain our status as the Traveler’s Choice Award Winner for 2017! Best Regards, Centara Grand Mirage Beach Resort Management
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Great family hotel

Posted Dec 25, 2016
Huge water park. Lazy river, water slides, and many pools . The place is huge. Nice breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from KZ

Very good

Posted Dec 20, 2016 on Orbitz
Very good hotel with perfect infrastructure and facilities for children. There are a lot of shops and cafe close to the hotel.
Comment from Hotel Management
Dec 30, 2016 by Quality manager, Hotel Management
DEAR , We are sincerely grateful you enjoyed your recent experience with Centara Grand Mirage Beach Resort Pattaya. It is rewarding to hear our team left you with a great impression and a lasting positive memory. We will share your thoughts with all of our team members as it is certain to serve as motivation. Thank you for choosing Centara Grand Mirage Beach Resort Pattaya. We invite you to share your positive comments on Trip Advisor as this will help us to maintain our status as the Traveler’s Choice Award Winner for 2016! Best Regards, Centara Grand Mirage Beach Resort Management
4 out of 5
by A verified traveler from Miami, FL

Nice hotel with a private beach

Posted Dec 19, 2016 on Orbitz
Location: Unfortunately, nothing is close by. Downtown is about 15 min away by tuk-tuk
It is nice hotel with its own beach. The prices on-site are outrageous plus they add 10% service fee on everything. Avoid the spa at any cost, not worth it for the extremely high price. The staff is a little bit careless, sometimes do not know their own facilities or won't answer your questions pretending that they do not speak English that well. Overall, a good hotel, the staff requires some training.
Comment from Hotel Management
Jan 8, 2017 by Quality manager, Hotel Management
親愛的貴賓您好: 非常感謝您給予我們芭提雅聖塔拉幻影度假村如此寶貴的意見。 您的意見對我們的是如此的重要,能使我們有更大的進步空間及提供您們更好的服務品質。 再次感謝您選擇本度假村度過您的愉快假期! 本度假村非常期待您下次的入住 至上最高的祝福 芭提雅聖塔拉幻影度假村 管理團隊敬上
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice pool for kids in a hotel, don't rely on staff

Posted Dec 18, 2016
Pros: Pool
Cons: Staff service minded and correctness when asked for anything.
When asked for anything, they never delivered it really right.
Comment from Hotel Management
Dec 30, 2016 by Quality manager, Hotel Management
Thank you for sharing your comments regarding your recent stay with Centara Grand Mirage Beach Resort Pattaya. Your feedback is very important to us as we strive for continuous improvements. We are very grateful you chose Centara Grand Mirage Beach Resort as your destination in Pattaya. We look forward to your return in the near future. Best Regards, Centara Grand Mirage Beach Resort Management