Not bad, not great..
Posted Apr 2, 2015
The hotel and staff are fine but it is jut getting let down by a few small things that don't make it value for money. Things like the sliding door's handle had broken off, toilet roll holder hanging out of the wall, mould in the shower, ants all over the deck ect. As a hotel and spa, I assumed it would be a relaxing place to rest, however there are roosters behind the hotel that make a lot of noise very early every morning, followed by the banging and and electric saw firing up from the construction site right next door, there is also highly repetitive music placed in the pool area that can be heard in every room, even with the doors closed. On the up side, the breakfast was good and there is a store right across the road but to honest, I was expecting more for the price I payed.
Comment from Hotel Management
Aug 12, 2015 by The Management, Hotel Management
Thank you for staying with us and for taking the time to write this comment.
We would like to apologize for your negative experience you had at our hotel as clearly
this does not reflect the quality and standards we set out to deliver.
We are sorry to learn that you found several matters unsatisfactory,
and would like to assure you that appropriate action has been taken to remedy, where necessary.
Naturally, our intention is to give the highest standards of service possible and we regard all our guests
of the utmost importance to our future success.
We look forward to welcoming you back again on your next visit to Pattaya.