Ratings based on 226 Verified Reviews

3.9 out of 5
68% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from BOlton

Good value hotel

Posted May 13, 2017
Pros: The staff from front desk, restaurant, house keeping were all very friendly to me and always ready to help.
Cons: More "western" choices for breakfast. Layout of fitness, tv should be visible from cardio machines.
Location: Bit out of they way, 15 mins walk to Big C on pattaya klang, bit further to the beach. Family mart across the road, local eateries nearby.
Warmly greeted on arrival by the front office staff. I arrived early but the staff did their utmost to get a room ready for me within the hour which is much appreciated. The rooms are spacious and comfortable, balcony overlooking the pool area. I was on the 7th floor and the room was very quiet. I had stayed at sister hotel centara pattaya a few times and the rooms, service and friendliness of staff were on a par. Only negative I have is that the restaurant is small and so can get very busy, usually quieter after 9:30 am. Buffett breakfast ok with egg station etc The pool is nice, gets the sun most of the day from about 10:30. gym is slightly better than centara pattaya but no sauna/steam room. Food was good from the restaurant / room service. Shared Shutttle runs througout the day/evening from nova area to Central festival area.
Comment from Hotel Management
May 19, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you very much for staying with us and taking your time to write a good feedback to our hotel product and our service. Your kind compliment will be pass to our team and will motivate them to keep up the good work. Once again thank you for your staying with us, we hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
4 out of 5
by Shruti

Posted Mar 16, 2017 on Hotels
The room was quite small and the area in which this hotel is - is not really accessible to public transport. You will have to book a cab via the hotel or thru GRAB to go to any of the tourist attraction. The stay was comfortable.
Comment from Hotel Management
Apr 2, 2017 by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your comment, We have noted that our location was not really accessible to public transport, we cannot do more for our location but in another way that, we have our free shuttle bus to service our guest to the beach road and department store every day. Thank you again for your comfortable staying with us and we hope that will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
4 out of 5
by Ashir

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017 on CheapTickets
The rooms were very clean an the staff was professional an helpful.
4 out of 5
by A verified traveler

Holiday

Posted Dec 13, 2016 on Hotels
Is nice hotel I recommend
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2016
It was great. too bad i couldn't extend my stay due unavailability.
Comment from Hotel Management
Dec 8, 2016 by The Management, Hotel Management
Dear Guest, Thank you very much for your kind feedback following your visit at the hotel. We are delighted to learn that you enjoyed the overall hotel service and surrounding. We will share your comments with the team, these will certainly serve as encouragement for us to continue improving the standard of our services. We hope to welcome you back and stay with us at the hotel on your next visit to Pattaya. Yours sincerely, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Only place to stay in Pattaya

Posted Sep 4, 2016
Stayed in Pattaya a number of time now and after my first stay,I found this gem of a Hotel,great staff... Metta,Hong and Thai and all the staff always make me feel so very welcome doing all they can to make my visits perfect,now I book and I know I will arrive and be greeted with a warm smile and welcome,the hotel rooms are great and always very clean and luxurious,facilities are amazing and the food at the restaurant and bar is delicious, To be honest when I stay in Pattaya I only stay at this hotel..a home from home in luxury with amazing friendly staff,perfect...will return again and again
2 out of 5
by A verified traveler from sg

Poor service, very rude staff.

Posted Jul 18, 2016
Very poor and slow service . The staff is mostly rude. Average rooms based on the amount charged. Not recommended.
Comment from Hotel Management
Dec 8, 2016 by The Management, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to write this comment. We would like to apologize for your negative experience you had at our hotel as clearly this does not reflect the quality and standards we set out to deliver. We are sorry to learn that you found several matters unsatisfactory, and would like to assure you that appropriate action has been taken to remedy, where necessary. Naturally, our intention is to give the highest standards of service possible and we regard all our guests of the utmost importance to our future success. We look forward to welcoming you back again on your next visit to Pattaya. Yours sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from MH UK

My favourite hotel in Pattaya

Posted Mar 11, 2016
I have stayed at the Nova Hotel and Spa a few times now and always enjoyed my time at the hotel,great staff,great location and good service,only thing is price can be expensive and prices go up and down daily... Would stay again, they were doing some work on one of the room while I was there,I know this needs to be done and understand this,but sometimes the work began too early in the morning and so disturbed guests, Would stay again,still my favourite hotel,but this is down to great staff,hotel is good,staff are great
Comment from Hotel Management
May 24, 2016 by The Management, Hotel Management
Warmest greetings from the Centara Nova Hotel & Spa Pattaya. Thank you for choosing to stay with us whilst your recent holiday in Pattaya. We are happy to read that you were impressed by so many aspects of your stay from our great rooms and location to our friendly and attentive staff. Your kind compliments have been passed on. We look forward to welcoming you back soon to relax. Kind regards, The Management
4 out of 5
by A verified traveler

Comfortable stay and good service

Posted Feb 1, 2016 on Hotels
Comfortable and clean room. The cons is property a bit far from tourist area but a shuttle bus provide every 30mins so not a big issue
Comment from Hotel Management
Jul 23, 2016 by The Management, Hotel Management
Dear Guest, Warmest greetings from the Centara Nova Hotel & Spa Pattaya. Many thanks for having chosen our hotel for your recent stay while in Pattaya. We are very happy to hear that you consider us a great place to stay and that you had a great time with us. Especially we appreciate your nice comments towards our comfortable and clean room. We are looking forward of welcoming you back soon again. Best regards, The Management