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Reviews of Centara Nova Hotel Pattaya

4 out of 5
Centara Nova Hotel Pattaya
80/167 Moo 9, Nongprue, Banglamung, Pattaya, Chonburi

Reviews

8.0

Very Good

Rating 10 - Excellent. 101 out of 332 reviews" "
Rating 8 - Good. 160 out of 332 reviews" "
Rating 6 - Okay. 50 out of 332 reviews" "
Rating 4 - Poor. 12 out of 332 reviews" "
Rating 2 - Terrible. 9 out of 332 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nadia, Little River

Liked: Cleanliness, staff & service, property conditions & facilities
It was good!
Stayed 11 nights in Feb 2024
Response from The Management on Feb 26, 2024
Dear Nadia,Thank you for taking the time to share your stay feedback. We are glad to read the high rating. May I take this opportunity to thank you again for staying with us and we sincerely hope having an opportunity to welcome you back. Sincerely yours, The Management

8/10 Good

Brett, Croydon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Management on Dec 23, 2023
Dear guest,Thank you very much for taking time to rate us. May i take this opportunity again for staying with us and i look forward to welcoming you back again Sincerely yours, The Management

8/10 Good

Adesanmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good points about the hotel was the very comfortable bed and pillows that guaranteed a peaceful sleep each night. Breakfast was okay with a wide choice options. Area is not noisy . The staff were kind to offer me 30 minutes late checkout till 12.30pm. The hotel failed on the dodgy safety box in my room. After inputting the 4 digit code I noticed that the safe opened by just pressing one of the numbers only! I didn’t report to get it fixed as I was only there for 2 days but considering that nothing was stolen from the safe, it also speaks well about the honest integrity of the staff. So overall I would gladly stay at this hotel again.
Stayed 2 nights in Nov 2023
Response from The Management on Dec 23, 2023
Dear valued guest,Thank you very much for taking time to share your feed back. We are glad to hear that you had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for everyday. May i take this opportunity again for staying with us and i look forward to welcoming you back again for a more delightful experience. Sincerely yours, The Management

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come again
Stayed 14 nights in Oct 2023
Response from The Management on Dec 23, 2023
Dear guest,Thank you very much for taking time to share your feed back. We are glad to hear that you had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for everyday. May i take this opportunity again for staying with us and i look forward to welcoming you back again for a more delightful experience. Sincerely yours, The Management

10/10 Excellent

Mineshakumar Ramubhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was i excellent as i stayed here before and i would highly recommend anybody to stay here.
Stayed 11 nights in Nov 2023
Response from The Management on Nov 16, 2023
Dear Mr. Mineshakumar Ramubhai, Thank you for taking the time to write this review. We are glad to hear that you had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, The Management

10/10 Excellent

Karl Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great central position, the rooms and facilities are very good. The jewel in the crown is the staff, they are simply amazing.
Stayed 11 nights in Oct 2023
Response from The Management on Oct 24, 2023
Dear Karl Raymond,Thank you very much for taking time to share your feed back. We are glad to hear that you had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our service and facilities as it is what we strive for everyday. May i take this opportunity again for staying with us and i look forward to welcoming you back again for a more delightful experience. Sincerely yours, The Management

10/10 Excellent

meridian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionall customer service
Stayed 15 nights in Aug 2023
Response from The Management on Sep 19, 2023
Dear Guest,Thank you very much for taking time to share your feedback with a high rating. We are glad to hear that you had a pleasant stay with us. Your positive high light to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to Thank you again for staying with us and i look forward to welcoming you back again for a more delightful experience. Sincerely yours, The Management

10/10 Excellent

Hugues

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very welcoming, and the service was excellent.
Stayed 6 nights in Aug 2023
Response from The Management on Aug 31, 2023
Dear, Mr. Hugues,Thank you very much for taking the time to share your feed back. We are glad to hear that you had a pleasant stay with us. Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to Welcoming you back again for a more delightful experience.Sincerely yours,The Management

10/10 Excellent

Mineshakumar Ramubhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything i expected
Stayed 6 nights in Jul 2023
Response from The Management on Aug 9, 2023
Dear Mr. Mineshhakumar Thank you so much for staying at Centara Nova Hotel & Spa Pattaya and Thank you very much for giving us 5 star rate.. We are very much look forward to your next stay.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing experience. All the staff where very friendly and helpful nothing but smiles and great service. Hotel is very clean and well kept and quite and not so far from the nightlife but far enough to get great sleep. Only issue I had was my sheets not being cleaned as much as I wanted them to be. A will be going again in the future.
Stayed 16 nights in May 2023
Response from The Management on Jul 1, 2023
Dear Brandon,Thank you for choosing our Hotel for your holiday. It is our sincere pleasure to have you with us. We truly appreciate the amazing feedback you have shared and pass along your appreciation to our entire team as it is feedback such as yours that provides motivation to continue delighting our future guests.Kindest regards,The Management

10/10 Excellent

Scott David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place - value for money
Stayed 9 nights in Apr 2023

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cheap property but a bit dated and not close to the beach but overall happy with the hotel and nice staff.
Stayed 9 nights in Mar 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,friendly staff,close to everything you need. I would definitely recommend this hotel.
Stayed 10 nights in Jan 2023
Response from The Management on Feb 14, 2023
Dear Jason,Thank you for choosing our Hotel for your family holiday. We are exceptionally thankful for your incredible feedback and for your great review!We are delighted that you had an amazing stay. We hope to welcome you and your family back soon to our hotel.Kind regards,The Management

8/10 Good

IOANNIS

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staf ok
Stayed 10 nights in Jan 2023
Response from The Management on Jan 31, 2023
Dear Valued Guest,It was our great pleasure to be your accommodation in Pattaya. We are glad to know that you had a wonderful stay. Guest satisfaction is our top priority, and we strive to make each and every guest feel comfortable while staying with us. Your kind words are very much appreciated and are truly an encouragement for our whole team. Once again, our most sincere thanks for your feedback. We hope to welcome you back soon.Kind regards,The Management

8/10 Good

Hoi Loon

Liked: Cleanliness, staff & service, amenities
The facilities like light at the wardrobe broke. Cleaning service switch although on, must still inform reception.
Response from The Management on Jan 7, 2023
Dear Hoi Loon,Thank you for sharing your review as your valuable feedback is essential in our continuous efforts to improve our service and offerings. Please allow us to share that your comments have been duly noted and will be reviewed to ensure we consistently delight and meet guests expectations. We hope to welcome you back for a more seamless experience.Kind regards,The Management

10/10 Excellent

Tyler

Liked: Cleanliness, room comfort
Great stay at friendly, central location
Stayed 8 nights in Dec 2022
Response from The Management on Dec 30, 2022
Dear Tyler,Thank you for choosing to stay with us for your holiday. We are exceptionally thankful for your incredible feedback and for your great review of Centara Nova Hotel!We are delighted that you had an amazing stay. We hope to welcome you back soon to our hotel.Kind regards,The Management

8/10 Good

Nicholas

I am happy with my stay at this hotel. The staff seemed pleasant enough in when it came to communication. I thought it was a little more upmarket with what the pictures show. Massage service and pool were big plus in my opinion.
Stayed 11 nights in Nov 2022
Response from The Management on Dec 30, 2022
Dear Nicholas,Thank you for choosing in our hotel for your holiday. It is our sincere pleasure to have you with us. We greatly appreciate your feedback, as it helps us to improve and provide a better experience and sincerely hope that we can have an opportunity to welcome you back.Kind regards,The Management

2/10 Terrible

Verified traveler

Stayed 3 nights in Apr 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good clean hotel nice friendly staff and maids door security etc. rooms are spacious and very clean exactly as described. also has a spa and gym availble
Stayed 9 nights in Jan 2020
Response from The Management on Feb 1, 2020
Dear Valued Guest, Thank you for staying with Centara Nova Hotel & Spa, Pattaya. We appreciate your kind and supportive reviews. Looking forward of welcoming you back in the near future again. Yours Sincerely, The Management

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean quiet hotel
Good clean hotel staff very good nice quiet area but only 5 mins to nightlife Down side the pool area only gets the sun around lunch time for around 1 hr 30 mins so dec when we was there the pool area was not an option but overall value for money they have free shuttle to main areas so getting about is easy if your nlt a fan of the sun then this could be ideal .
Stayed 5 nights in Dec 2019
Response from The Management on Feb 1, 2020
Dear Mr. Steven, Thank you for staying with Centara Nova Hotel & Spa, Pattaya. We appreciate your kind and supportive reviews. Looking forward of welcoming you back in the near future again. Yours Sincerely, The Management

8/10 Good

Verified traveler

Stayed 5 nights in Oct 2019

8/10 Good

Amit

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Umesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Most comfortable stay with thorough professional people I was very happy for all the services that I received during my stay. Highly recommended
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud Indians
Lovely clean hotel very nice pool and fabulous rooms, the only downside is it’s full of extremely loud Indians which made my 17 year old white daughter feel very intimidated due to the non stop staring from them and muttering to them self’s.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
Stayed 8 nights in May 2019

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Just very good and Quiet
Stayed 3 nights in Apr 2019

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Meh...
The hotel itself was pretty nice. I paid for 2 nights and when I checked in they only had me for one. No big deal but my room key expired twice during my 2 day stay. The rooms were good for the price though they were definitely dated in comparison to the pictures on the site. The pool is lovely and the is a young gentleman who work in the bar and the restaurant that is wonderful! The food was really great too!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was in a quieter part of pattaya which was good for us it was very clean friendly and helpful staff would recommend to stay here for local amenities only drawback was the sun went behind the pool area in the afternoon
Stayed 10 nights in Dec 2018
Response from The Management on Jan 24, 2019
Dear Alfred, Thank you very much for all the good comments from your stay. We are very happy to read all good feed back. We have shared all of them to our concerned staff and departments. Thank you again. Best regards, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly staff and quality establishment close to all points of interests
Stayed 6 nights in Dec 2018
Response from The Management on Jan 9, 2019
Dear Guest, Warm Greetings from Centara Nova Hotel & Spa! Thank you very much for staying with us. We are happy to read that all your expectations was met and you enjoyed our hotel and staff service. Your's sincerely, The Management

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2018
Response from The Management on Jan 9, 2019
Dear Hugh, Thank you for staying with us. And we hope to welcome you back in our hotel. Sincerely yours, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel pleasant exp always friendly and helpful and ready to help
Stayed 21 nights in Nov 2018
Response from The Management on Jan 9, 2019
Dear Guest, Warm Greetings from Centara Nova Hotel & Spa! Thank you very much for staying with us. We are happy to read that all your expectations was met and you enjoyed our hotel and staff service. Your's sincerely, The Management

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 recommend
Hotel location was great, close by the beach and city strip but far enough so it was quiet. Staff were helpful, polite and always greeted us with a smile. Room was always clean! Both Seven Eleven and Family mart just 2 steps outside the hotel as well as a currency exchange stall and restaurants. I would definitely recommend to anyone looking for a hotel in Pattaya to stay here!
Stayed 5 nights in Dec 2018
Response from The Management on Jan 9, 2019
Dear Guest, Thank you very much for staying with us. We very happy to read that you enjoyed your stay and will share the great feed back to the Team. We hope to see you back soon again. Your's sincerely, The Management

10/10 Excellent

Irwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I couldn’t be happier with my stay at Centara Nova. I’ve been visiting Pattaya for over 12 years, and this is now my favorite hotel
Stayed 6 nights in Dec 2018
Response from The Management on Dec 19, 2018
Dear Irwin, Thank you very much for staying with us. We are happy to see that your expectations was met and we hope to see you back soon again. Sunny Thai Regards. The Management

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2018
Response from The Management on Dec 19, 2018
Dear Kevin, Thank you very much for staying with us. We are happy to see that your expectations was met and we hope to see you back soon again. Sunny Thai Regards. The Management

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
We booked a triple room in this hotel. When we arrived we were guven a rather small twin room with a camp bed accross the balcony door. If we needed to get to the balcony or answer the phone we had to climb over the camp bed. One night trying to get to the bathrokm i actually fell over the camp be, fortunitaly i did not hurt myself. I firmly believe if you book a triple room and pay for a triple room you should get one
Stayed 5 nights in Nov 2018
Response from The Management on Dec 12, 2018
Dear Guest , Thank you for staying with us. We are sorry if there was any miss understanding with our Twin bed Deluxe room that can take extra bed. As discussed, for next time if you prefer bigger room type, book our 1 bed room suite. We hope to see you back soon Sunny Thai Regards The Management

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2018
Response from Jonas on Nov 17, 2018
Dear Guest, Thank you very much for staying with us. We are happy to read that your expectations was met and hope to see you back soon again. Sunny Thai Regards. The Management

8/10 Good

Nalin, Sri Lanka

Liked: Cleanliness, property conditions & facilities, room comfort
About 1Km away from the beach. Clean & good value for money, with a reasonably good view. Will book again next year.
Stayed 1 night in Oct 2018
Response from The Management on Nov 5, 2018
Dear Guest, Warm Greetings from Centara Nova Hotel and Spa Pattaya! Thank you for staying with us. We are happy to read that all your expectations was met and we will share your kind compliment with our team. We hope to see you back soon again. Sunny Thai Regards The Management

8/10 Good

R, BKK

Liked: Cleanliness, property conditions & facilities, room comfort
Even the room is abit old but it's clean and neat. Also wide room w/ bacolony. For sure,I'll go back again
Stayed 2 nights in Oct 2018
Response from The Management on Oct 31, 2018
Dear Guest, Warm Greetings from Centara Nova Hotel & Spa! Thank you for staying with us. We are happy to read that your overall expectations was met and hope to see you back soon again. Sunny Thai Regards. The Management

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
The best hotel
Stayed 3 nights in Oct 2018
Response from The Management on Oct 31, 2018
Dear Guest, Warm Greetings from Centara Nova Hotel & Spa! Thank you for staying with us. We are happy to read that your expectations was met and hope to see you back soon again. Sunny Thai Regards. The Management

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Beat
It’s the best hotel to stay everybody is helpful and friendly
Stayed 3 nights in Oct 2018
Response from The Management on Oct 31, 2018
Dear Guest, Warm Greetings from Centara Nova Hotel & Spa! Thank you for staying with us. We are happy to read that your expectations was met and hope to see you back soon again. Sunny Thai Regards. The Management

10/10 Excellent

Anuchar, Bangkok, Thailand.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Good Staff and Comfortable.
The hotel is clean and comfortable. Staff service is good.
Stayed 1 night in Oct 2018
Response from The Management on Oct 31, 2018
Dear Guest, Thank you for staying with us. We are happy to read that our expectations was met and have the good comments on our hotel cleanliness and staff service. We hope to see you back soon again. Sunny Thai Regards. The Management

8/10 Good

LORETTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from The Management on Oct 31, 2018
Dear Guest, Thank you for staying with us. We are happy to read that our expectations was met and hope to see you back soon again. Sunny Thai Regards. The Management

8/10 Good

Adit, Mumbai

Liked: Cleanliness, staff & service, room comfort
Pattaya Stay
Great Staff and Service, Excellent Spa, Good Food, Breakfast Buffet was average, Not a great location but still not too far from the restaurants and bars. Room Furniture seemed somewhat dated and there wasn't a stand to place one's suitcase
Stayed 3 nights in Sep 2018
Response from Jonas on Sep 15, 2018
Dear Guest, thank you for staying with us. We are very happy to read that your expectations was met and have noted the good comments on our staff service, Spa Cenvaree and food. We touch up all rooms yearly. We hope to see you back soon again! Sunny Thai Regards The Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel for a reasonable price in Pattaya.
Excellent hotel with a friendly staff and nice pool. Hotel is located in a quiet area of Pattaya. The price for the stay was very reasonable. Will definitely stay there again on my future visits to Pattaya!
Stayed 3 nights in Sep 2018
Response from The Management on Sep 15, 2018
Dear Guest,. Thank you for staying with us. We are very happy to read that you enjoyed your stay and have noted the good comments on our staff, hotel location and pool area. Welcome back! Sunny Thai Regards The Management

10/10 Excellent

Verified traveler

5 Star For Sure
Comfortable hotel, friendly staff. Convenience location, Shuttle service provided.
Stayed 2 nights in Sep 2018
Response from The Management on Sep 15, 2018
Thank you very much for staying with us and the good comments on our product, staff and shuttle service. We hope to see you back soon again. Sunny Thai Regards The Management

8/10 Good

CHRISTIAN

Vert good
Stayed 2 nights in Aug 2018
Response from The Management on Sep 1, 2018
Thank you for staying with us! We hope to see you back soon again. Sunny Thai Regards. The Management

6/10 Okay

Verified traveler

Normal hotel
Normal
Stayed 1 night in Aug 2018
Response from The Management on Sep 1, 2018
Thank you for staying with us! We hope to see you back soon again. Sunny Thai Regards. The Management

6/10 Okay

Reggie, HK

Liked: Cleanliness, room comfort
Good food for breakfast
Stayed 1 night in Aug 2018
Response from The Management on Aug 10, 2018
Thank you for staying with us. We hope to see you back soon again. Sunny Thai Regards. The Management