Comment from Hotel Management
May 24, 2016 by The Management, Hotel Management
Thank you for having stayed with us at Cantara Nova Hotel & Spa Pattaya and for posting your feedback online.
I am sorry that we have failed to provide you with a flawless stay experience and from the onset,
please accept my most sincere apologies for the disturbances you have experienced and the
inconvenience caused. What you have stated is certainly not the Centara standards we commit to our guests.
We value your observations, and it is constructive feedback such as yours that enables us to improve.
It is very apparent that there were a lot of shortcomings from our end that requires urgent attention.
Your comments will be addressed to ensure such glitches will not transpire again in the future.
I would welcome an opportunity to regain your trust and hope that the above will not keep you
from returning to our hotel. Please do let me know when you are planning to return to Bangkok, and I will personally ensure that your next stay will be a memorable one.
Once again, please accept my sincere apologies for any inconvenience caused,
and thank you for the time you have taken to provide us with your feedback.
With best regards,