Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
69% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

dirty room, nice spa

Posted Oct 12, 2016
Pros: nice spa
Cons: cleanness of the room
dirty room and the beds are movable. Nice breakfast and spa. Location is not very convenient, but have free shuttle bus to go the spot nearby.
5 out of 5
by A verified traveler

Posted Sep 21, 2016
It was great. too bad i couldn't extend my stay due unavailability.
3 out of 5
by Naret

พักพัทยา

Posted Aug 8, 2016 on Hotels
โดยรวมถือว่าโอเค อาหารเช้าใช้ได้ระดับหนึ่ง แต่โรงแรมจะเล็กไป ไม่มีพื้นที่ให้เดินเล่นเลย
4 out of 5
by Jiraphan from นนทบุรี

Posted Jul 18, 2016 on Hotels
การเข้าพักใช้เวลารวดเร็วมีการเตรียมเอกสารไว้ล่วงหน้า สถานที่สวยงาม สะอาด
2 out of 5
by A verified traveler from sg

Poor service, very rude staff.

Posted Jul 18, 2016
Very poor and slow service . The staff is mostly rude. Average rooms based on the amount charged. Not recommended.
2 out of 5
by A verified traveler from hong kong

Friendly staff but poor hotel location

Posted May 17, 2016
I spent 7days in this hotel, and found -Worse wifi connection in the living room. -Unchanged daily buffet breakfast, acceptable food quality yet very limited choices. -nice swimming -insufficient shower items
Comment from Hotel Management
May 24, 2016 by The Management, Hotel Management
Dear Guests, Greetings from Centara Nova Hotel & Spa Pattaya and thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We hope we will have the pleasure of greeting you again. Yours sincerely, The Management
3 out of 5
by Man Wai

Posted May 8, 2016 on Hotels
Comment from Hotel Management
by The Management, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to write this comment. We would like to apologize for your negative experience you had at our hotel as clearly this does not reflect the quality and standards we set out to deliver. We are sorry to learn that you found several matters unsatisfactory, and would like to assure you that appropriate action has been taken to remedy, where necessary. Naturally, our intention is to give the highest standards of service possible and we regard all our guests of the utmost importance to our future success. We look forward to welcoming you back again on your next visit to Pattaya. Yours sincerely, The Management
2 out of 5
by A verified traveler

ビーチから遠い

Posted Apr 14, 2016
Pros: ない
壁が薄く、インド人、酔っ払いのロシア人の声がうるさい。 (長期滞在している) シャトルバスがあってもきちんと巡回しておらず、ビーチまでの足がなく、不便。 朝の朝食ブッフェもインド料理とかでいまいち。
Comment from Hotel Management
Jun 2, 2016 by The Management, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to write this comment. We would like to apologize for your negative experience you had at our hotel as clearly this does not reflect the quality and standards we set out to deliver. We are sorry to learn that you found several matters unsatisfactory, and would like to assure you that appropriate action has been taken to remedy, where necessary. Naturally, our intention is to give the highest standards of service possible and we regard all our guests of the utmost importance to our future success. We look forward to welcoming you back again on your next visit to Pattaya. Yours sincerely, The Management
4 out of 5
by A verified traveler from TK

少し歩いてもいい方にお勧めです。

Posted Mar 29, 2016
Pros: コンビニが近い。バイクタクシーがホテルの前にいる。(他より安かった)
Cons: チェックインするときホテルを探すのが少し困難でした。ドライバーが場所を分かってないため.. 大通りで看板を見て路地に入ったら、右側にラブホーみたいな照明がついているところです。
Location: バイク借りて駐車しました。無料です。
路地を歩いて大通りに出ます。出発のときはホテルの前にあるバイクタクシーを利用しました。 帰りの夜は大通りで降りて歩きました。 なぜかコンドームが3箱もありました。英語の発音はバンコクより聞き取りにくかったです。 ベランダに椅子とテーブルがあります。プールや夜景が見れます。 朝食も種類は少ないが野菜充実です。あ、ただ、歯磨き粉と歯ブラシ、リンスがありません。 すぐ目の前にファミリーマートがあります。
Comment from Hotel Management
May 24, 2016 by The Management, Hotel Management
Dear guest, Thank you for having stayed with us at Cantara Nova Hotel & Spa Pattaya and for posting your feedback online. I am sorry that we have failed to provide you with a flawless stay experience and from the onset, please accept my most sincere apologies for the disturbances you have experienced and the inconvenience caused. What you have stated is certainly not the Centara standards we commit to our guests. We value your observations, and it is constructive feedback such as yours that enables us to improve. It is very apparent that there were a lot of shortcomings from our end that requires urgent attention. Your comments will be addressed to ensure such glitches will not transpire again in the future. I would welcome an opportunity to regain your trust and hope that the above will not keep you from returning to our hotel. Please do let me know when you are planning to return to Bangkok, and I will personally ensure that your next stay will be a memorable one. Once again, please accept my sincere apologies for any inconvenience caused, and thank you for the time you have taken to provide us with your feedback. With best regards, The Management
5 out of 5
by A verified traveler from Borne

Goed hotel dicht bij het centrum + winkels centrum

Posted Mar 27, 2016
Goed hotel dicht bij het centrum + winkels centrum top.
Comment from Hotel Management
May 24, 2016 by The Management, Hotel Management
Dear Guest, Warmest greetings from the Centara Nova Hotel & Spa Pattaya. Many thanks for having chosen our hotel for your recent stay while in Pattaya. We are very pleased to hear that you had a memorable stay with us. Looking forward of welcoming you back at Centara Nova Hotel & Spa Pattaya in the near future again. Best regards, The Management