Nice hotel - careful, there are 2 Centaras
Posted Jun 21, 2015
Stayed 23-Dec-2014 for 2-nights in Deluxe room 603
Got a good discount, so made this affordable.
Lift and safe-in-room, electronic keycard
Good selections of coffee/teas in room
Good shower cubicle
No hot water from 20:30pm on 1 day. 3-staff attended the room to investigate, finally had a cold shower at 21:15pm. Hot water resumed at 9:00am the next day, hotel claimed the next day it was hotel-wide (if it was, not sure why it took 45mins and 3-staff to investigate in my room!).
Balcony overlooking the pool.
There are 2-Centara's 5-mins apart.
We stayed in Centara-Nova which was 10-mins from the beach
The Centara-Hotel the other, close to the main road, is 5-mins from the beach.
Prior to the booking, Expedia link showed our hotel incorrectly as the other hotel (5mins from beach) which is why I booked it. On arrival I found it was 10-mins walk.
A few good local-type restaurants nearby, including a 24-hour bar with mini-restaurant attached (it was open at 2am).
We ate at one good local restaurant near our hotel which we would have missed out on had we stayed at the other Centara.
Night receptionist rude - shouting across the large lobby when we returned 1st night to our rooms at 3am. We shouted back - problem sorted, no issues on our 2nd night
Difficult to get taxis on checkout to another hotel in Pattaya. Most only want to go to Bangkok. However a small 1-taxi office opposite hotel finally helped us.
Would I stay again. Yes, Maybe even try the closer Centara-Hotel
Comment from Hotel Management
Aug 11, 2015 by The Management, Hotel Management
Thank you for taking the time to leave your review of the hotel. It is always a pleasure to receive your feedback and we will share your comments with our team.
The experience and problems that you highlighted have been carefully noted for our next operation review. Rest assured we will do our utmost to improve and enhance our products and services to our guests.
We appreciate the sharing of your concerns and hope we will have the opportunity in the future to welcome you back in the future.