Ratings based on 213 Verified Reviews

3.9 out of 5
70% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2016
It was great. too bad i couldn't extend my stay due unavailability.
Comment from Hotel Management
Dec 8, 2016 by The Management, Hotel Management
Dear Guest, Thank you very much for your kind feedback following your visit at the hotel. We are delighted to learn that you enjoyed the overall hotel service and surrounding. We will share your comments with the team, these will certainly serve as encouragement for us to continue improving the standard of our services. We hope to welcome you back and stay with us at the hotel on your next visit to Pattaya. Yours sincerely, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Only place to stay in Pattaya

Posted Sep 4, 2016
Stayed in Pattaya a number of time now and after my first stay,I found this gem of a Hotel,great staff... Metta,Hong and Thai and all the staff always make me feel so very welcome doing all they can to make my visits perfect,now I book and I know I will arrive and be greeted with a warm smile and welcome,the hotel rooms are great and always very clean and luxurious,facilities are amazing and the food at the restaurant and bar is delicious, To be honest when I stay in Pattaya I only stay at this hotel..a home from home in luxury with amazing friendly staff,perfect...will return again and again
2 out of 5
by A verified traveler from sg

Poor service, very rude staff.

Posted Jul 18, 2016
Very poor and slow service . The staff is mostly rude. Average rooms based on the amount charged. Not recommended.
Comment from Hotel Management
Dec 8, 2016 by The Management, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to write this comment. We would like to apologize for your negative experience you had at our hotel as clearly this does not reflect the quality and standards we set out to deliver. We are sorry to learn that you found several matters unsatisfactory, and would like to assure you that appropriate action has been taken to remedy, where necessary. Naturally, our intention is to give the highest standards of service possible and we regard all our guests of the utmost importance to our future success. We look forward to welcoming you back again on your next visit to Pattaya. Yours sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from MH UK

My favourite hotel in Pattaya

Posted Mar 11, 2016
I have stayed at the Nova Hotel and Spa a few times now and always enjoyed my time at the hotel,great staff,great location and good service,only thing is price can be expensive and prices go up and down daily... Would stay again, they were doing some work on one of the room while I was there,I know this needs to be done and understand this,but sometimes the work began too early in the morning and so disturbed guests, Would stay again,still my favourite hotel,but this is down to great staff,hotel is good,staff are great
Comment from Hotel Management
May 24, 2016 by The Management, Hotel Management
Warmest greetings from the Centara Nova Hotel & Spa Pattaya. Thank you for choosing to stay with us whilst your recent holiday in Pattaya. We are happy to read that you were impressed by so many aspects of your stay from our great rooms and location to our friendly and attentive staff. Your kind compliments have been passed on. We look forward to welcoming you back soon to relax. Kind regards, The Management
4 out of 5
by A verified traveler

Comfortable stay and good service

Posted Feb 1, 2016 on Hotels
Comfortable and clean room. The cons is property a bit far from tourist area but a shuttle bus provide every 30mins so not a big issue
Comment from Hotel Management
Jul 23, 2016 by The Management, Hotel Management
Dear Guest, Warmest greetings from the Centara Nova Hotel & Spa Pattaya. Many thanks for having chosen our hotel for your recent stay while in Pattaya. We are very happy to hear that you consider us a great place to stay and that you had a great time with us. Especially we appreciate your nice comments towards our comfortable and clean room. We are looking forward of welcoming you back soon again. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, not elite! But value for money

Posted Dec 17, 2015
Locations little far from action, and surrounding area not the greatest. But the hotel itself was good, staff very helpful and caring. Would stay again but if you want to be away from some of the slums then I would recommend to stay on pattaya hill, very nice around there. But would recommend this hotel. Value for money.
Comment from Hotel Management
Jun 2, 2016 by The Management, Hotel Management
Dear Guest, Thank you very much for your kind feedback following your visit at the hotel. We are delighted to learn that you enjoyed the overall hotel service and surrounding. We will share your comments with the team, these will certainly serve as encouragement for us to continue improving the standard of our services. We hope to welcome you back and stay with us at the hotel on your next visit to Pattaya. Yours sincerely, The Management
5 out of 5
by Mark from Auckland , New Zealand

Highly recommend place to stay

Posted Aug 26, 2015 on Hotels
The staff are friendly and very secure place. Hotel was clean and they look after there customers well.
3 out of 5
by MADHUSUDAN

This traveler left a rating score only Posted Aug 22, 2015 on Hotels
5 out of 5
by William from From England, living in Bangkok.

Posted Aug 4, 2015 on Hotels
Great value, in a quiet area. Very nice stay.
Comment from Hotel Management
Oct 17, 2015 by The Management, Hotel Management
Dear Guest, Thank you very much for having taken the time to spend in rating your feed back after your stay at the hotel. Your very kind comments are much appreciated and will be relayed to the team. We are glad to hear that you enjoyed your stay with us and happy with our room, services and facilities as per your positive ratings. Thank you once again for your feedback and we look forward to seeing you again soon. Yours sincerely The Management Dear Guest, Thank you very much for your kind feedback following your visit at the hotel. We are delighted to learn that you enjoyed the overall hotel service and surrounding. We will share your comments with the team, these will certainly serve as encouragement for us to continue improving the standard of our services. We hope to welcome you back and stay with us at the hotel on your next visit to Pattaya. Yours sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel - careful, there are 2 Centaras

Posted Jun 21, 2015
Pros: Clean, spacious
Cons: minor issues
Location: Look for the local Thai-restaurants - good food 5-mins walk away
Stayed 23-Dec-2014 for 2-nights in Deluxe room 603 Got a good discount, so made this affordable. Lift and safe-in-room, electronic keycard Good selections of coffee/teas in room Good shower cubicle No hot water from 20:30pm on 1 day. 3-staff attended the room to investigate, finally had a cold shower at 21:15pm. Hot water resumed at 9:00am the next day, hotel claimed the next day it was hotel-wide (if it was, not sure why it took 45mins and 3-staff to investigate in my room!). Balcony overlooking the pool. There are 2-Centara's 5-mins apart. We stayed in Centara-Nova which was 10-mins from the beach The Centara-Hotel the other, close to the main road, is 5-mins from the beach. Prior to the booking, Expedia link showed our hotel incorrectly as the other hotel (5mins from beach) which is why I booked it. On arrival I found it was 10-mins walk. A few good local-type restaurants nearby, including a 24-hour bar with mini-restaurant attached (it was open at 2am). We ate at one good local restaurant near our hotel which we would have missed out on had we stayed at the other Centara. Night receptionist rude - shouting across the large lobby when we returned 1st night to our rooms at 3am. We shouted back - problem sorted, no issues on our 2nd night Difficult to get taxis on checkout to another hotel in Pattaya. Most only want to go to Bangkok. However a small 1-taxi office opposite hotel finally helped us. Would I stay again. Yes, Maybe even try the closer Centara-Hotel
Comment from Hotel Management
Aug 11, 2015 by The Management, Hotel Management
Dear Guest, Thank you for taking the time to leave your review of the hotel. It is always a pleasure to receive your feedback and we will share your comments with our team. The experience and problems that you highlighted have been carefully noted for our next operation review. Rest assured we will do our utmost to improve and enhance our products and services to our guests. We appreciate the sharing of your concerns and hope we will have the opportunity in the future to welcome you back in the future. Best regards, The Management