Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Neecastle England

Management sadly let it down

Posted Sep 11, 2016
Couldn't fault staff cleanliness service food etc byt unfortunately management turned a blind eye to it being used as a brothel. Gangs of men residing at the hotel congregating at entrance made you feel intimidated. We have been to Thailand many times but but not experienced any thing like that in a 4* hotel
Comment from Hotel Management
Sep 24, 2016 by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your comments. Your feedback is very important to us as we strive for continuous improvements. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
4 out of 5
by A verified traveler from Fan

hotel okay.

Posted Aug 8, 2016
booked 2 no. of 2-bedroom rooms, but hotel is full and give us 1 X 2-bedroom room and 2 normal rooms instead which is a disappointment.
Comment from Hotel Management
by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your comments. Your feedback is very important to us as we strive for continuous improvements. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
3 out of 5
by A verified traveler

酒店在芭堤雅市中心,交通方便,但設施欠缺。

Posted Aug 7, 2016
酒店在芭堤雅市中心,交通方便。但是酒店設施較舊,且清潔度不足,浴缸竟然有蜈蚓,所以也不敢浸浴。房間是沒有任何椅子,所以只能坐在床上。非常不方便。
Comment from Hotel Management
by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your comments. Your feedback is very important to us as we strive for continuous improvements. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
3 out of 5
by A verified traveler

Great customer service but poor room cleanliness

Posted Jun 22, 2016
Pros: Great customer service. Check-in desk is helpful.
Cons: Cleanliness
Location: About 20 minutes walk to the beach. Have free shuttle bus to the beach but 30 minutes per shift.
I stayed between 18 June and 20 June for two nights. When I first arrived the room, overall is all right and okay. However, the nightmare started in the day before. I went inside the room and turn on the night as well as go to the toilet, there were lots of ants (I think more than thousands) in the restroom. I also found an ant sinus near the toilet seat and the tank. Thus, the cleanliness really need to take huge improvements.
Comment from Hotel Management
Jul 4, 2016 by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking the time to write this comment. We would like to apologize for your negative experience you had at our hotel as clearly this does not reflect the quality and standards we set out to deliver. We are sorry to learn that you found several matters unsatisfactory, and would like to assure you that appropriate action has been taken to remedy, where necessary. Naturally, our intention is to give the highest standards of service possible and we regard all our guests of the utmost importance to our future success. Once again thank you for your comments and we hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
4 out of 5
by Hing Fu from Hong Kong

Posted Jun 9, 2016 on Hotels
Good and tidy room, reasonable price and location is convenience.
Comment from Hotel Management
by The Management, Hotel Management
Dear Valued Guest, Thank you very much for taking your time to write a good review with nice feedback to our hotel product. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
4 out of 5
by A verified traveler

Nice hotel but close to soi 6

Posted Jun 4, 2016
Good overall hotel a bit close to soi 6 so if walking alone single man a bit scary walking to the beach ended up getting a motorbike taxi or walking to soi 4 to get to the beach
Comment from Hotel Management
Jun 4, 2016 by The Management, Hotel Management
Dear Valued Guest, Thank you very much for taking your time to write a good review with nice feedback to our staff and our service. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
2 out of 5
by A verified traveler

방음 안되고 청결하지 못한 호텔

Posted Jun 1, 2016
Pros: 걸어나오면 세컨드 로드 비치가 있다는 정도.
Cons: 객실 내 방음, 옆 객실 사람들의 목소리가 너무 크게 다 들림. 욕실의 청결 상태 불량
Location: 세컨 로드 비치에서 썽태우 타기에는 가까운 위치. 헐리웃은 걸어서 10분 정도. 빅씨는 리모델링중
옆 객실과의 방음이 안된다 인도인들로 추정되는 옆 객실의 애들과 어른들 떠드는 소리가 너무 시끄럽게 들려서 룸 교체를 원했지만 프론트에서 옆 객실에 조용히 해달라는 전화하는 정도만 한다. 욕조와 세면대, 샤워실이 청결하지 못하다. 세면대 옆에서는 머리카락도 떨어져있었고, 욕조는 들어가기 싫을 정도로 바닥이 지저분했다. 로비 프론트 직원만 친절하고, 나머지 직원들은 손님을 보면 인사를 안하고 그냥 쳐다보기만 한다.
Comment from Hotel Management
Jun 4, 2016 by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking the time to write this comment. We would like to apologize for your negative experience you had at our hotel as clearly this does not reflect the quality and standards we set out to deliver. We are sorry to learn that you found several matters unsatisfactory, and would like to assure you that appropriate action has been taken to remedy, where necessary. Naturally, our intention is to give the highest standards of service possible and we regard all our guests of the utmost importance to our future success. Once again thank you for your comments and we hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
4 out of 5
by A verified traveler

近海灘,不錯的酒店

Posted May 26, 2016
職員親切有笑容,樓下附近有7-11,行幾分鐘有海鮮食,有穿梭巴士,玩水上活動等車既時候,有車黎會入黎叫你車到左。
Comment from Hotel Management
May 29, 2016 by The Management, Hotel Management
Dear Valued Guest, Thank you very much for taking your time to write a good review with nice feedback to our staff and our service. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
3 out of 5
by A verified traveler

スタッフの対応がとても良いです。

Posted May 22, 2016 on Hotels
ホテルのサービスはとても良かったです。スタッフの対応も良かったです。部屋の老化と匂いが気になりました。
Comment from Hotel Management
by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your comments. Your feedback is very important to us as we strive for continuous improvements. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management
4 out of 5
by A verified traveler from Milan

Posted May 20, 2016
Pros: posizione
Cons: pulizia camere e bagno
Ottima posizione, piscina molto carina ma piccola. Pulizia delle camere può essere migliorata-
Comment from Hotel Management
May 21, 2016 by The Management, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your comments. Your feedback is very important to us as we strive for continuous improvements. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management