2 outdoor pools, pool umbrellas, sun loungers

Reviews of Centara Pattaya Hotel

4 out of 5
Centara Pattaya Hotel
78/140 Moo 9, Nongprue, Banglamung, Pattaya, Chonburi

Reviews

7.6

Good

Rating 10 - Excellent. 134 out of 544 reviews" "
Rating 8 - Good. 244 out of 544 reviews" "
Rating 6 - Okay. 112 out of 544 reviews" "
Rating 4 - Poor. 30 out of 544 reviews" "
Rating 2 - Terrible. 24 out of 544 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good but a little rundown. There are groups staying in so it's no longer a quiet environment for stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Janrak

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
ห้องไม่ค่อยสะอาด ฝุ่นเยอะ ห้องเก่าไม่เหมือนในรูป อยากให้อัฟรูปห้องใหม่
Response from The Management on Mar 14, 2024
Dear Khun Janrak, Thank you very much for staying with us and sharing your feedback on Expedia. We would like to apologies for your expectation was not met this time regarding room cleanliness. Our Housekeeping Manager has been informed and directly to talked with all staff to make sure that all our guest request and inquiry are being address on a timely manner. Please accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement. May I take this opportunity to thank you again for staying with us and we hope having the opportunity to welcoming you back again. Sincerely Yours, The Management

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAVE BEEN VISITING THIS HOTEL IN A ROW FOR THE LAST 7 YEARS. 7 TIMES IT WAS A PLEASANT HOLIDAY. I AM ON MY WAY AGAIN TO THE SAME HOTEL IN MAY 2024.
Stayed 1 night in Mar 2024
Response from The Management on Mar 14, 2024
Dear Andries,Thank you very much for taking the time to share your good review with nice feedback. We are glad to hear that you and your family had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.May I take this opportunity to thank you again for staying with us and we look forward to welcoming you back again for a more delightful experience.Sincerely Yours,The Management

8/10 Good

James Andrew

Liked: Cleanliness
Stayed 9 nights in Feb 2024

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities
V.good
Stayed 2 nights in Feb 2024
Response from The Management on Feb 22, 2024
Dear Ahmed,Thank you very much for taking your time to write a good review with nice feedback to our hotel product. We hope that we will have another opportunity to welcome you back in the near future. Sincerely yours, The Management

8/10 Good

DUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and friendly staff.
Stayed 2 nights in Feb 2024
Response from The Management on Feb 19, 2024
Dear Dustin,Thank you so much for staying with us and sharing your positive feedback. This review made our day! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We very much look forward to your next stay!Kindest regards,The Management

10/10 Excellent

marius liviu, jersey city

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Marius Liviu,Thank you for taking the time to share your stay feedback. We are glad to read the high rating. May I take this opportunity to thank you again for staying with us and we sincerely hope having an opportunity to welcome you back.Sincerely yours,The Management

10/10 Excellent

Umarfarukh

Stayed 2 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Umarfarukh,Thank you for taking the time to share your stay feedback. We are glad to read the high rating. May I take this opportunity to thank you again for staying with us and we sincerely hope having an opportunity to welcome you back.Sincerely yours,The Management

8/10 Good

Thisit

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Response from The Management on Dec 30, 2023
Dear Khun Thisit,Thank you for taking the time to share your stay feedback. We are glad to read the good rating. May I take this opportunity to thank you again for staying with us and we sincerely hope having an opportunity to welcome you back.Sincerely yours,The Management

2/10 Terrible

Minho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smells bad
The hotel room did not look like the pictures on the hotel website at all. The pool was under construction. The hotel smells bad and staff at the front desk are not very nice.
Stayed 1 night in Dec 2023
Response from The Management on Dec 30, 2023
Dear Minho,Thank you for sharing your review as your valuable feedback is essential in our continuous efforts to improve our service and offerings. Please allow us to share that your comments have been duly noted and will be reviewed to ensure we consistently delight and meet guest’s expectations. We sincerely hope to have an opportunity to welcome you back to see our improvements.Sincerely yours,The Management

8/10 Good

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly
Stayed 3 nights in Dec 2023
Response from The Management on Dec 9, 2023
Dear Willie,Thank you for choosing in our hotel for your holiday. It is our sincere pleasure to have you with us. We greatly appreciate your feedback, as it helps us to improve and provide a better experience and sincerely hope that we can have an opportunity to welcome you back.Kind regards,The Management

10/10 Excellent

Adrian

Stayed 7 nights in Nov 2023
Response from The Management on Dec 30, 2023
Dear Adrian,Thank you for taking the time to share your stay feedback. We are glad to read the high rating. May I take this opportunity to thank you again for staying with us and we sincerely hope having an opportunity to welcome you back.Sincerely yours,The Management

10/10 Excellent

Maria Fe

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from The Management on Dec 2, 2023
Dear Maria Fe,Thank you for taking the time to write this review. We are glad to hear that you had a pleasant stay with us.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,The Management

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service
Property nice and staff friendly. Few updates with electricity in room.
Stayed 13 nights in Oct 2023
Response from The Management on Oct 28, 2023
Dear Joseph,Thank you for taking the time to write this review. We are glad to hear that you had a pleasant stay with us overall.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,The Management

6/10 Okay

Mark

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Shower hot water not working. Lifts in hotel dirty Breakfast was ok to many people coughing on food with not sanitary methods
Stayed 6 nights in Oct 2023
Response from The Management on Oct 28, 2023
Dear Mark,We regret to hear that your stay with us was unsatisfactory, and we would like to apologize. We are sorry that we were unable to provide the level of comfort and service that we strive diligently to achieve.We take the satisfaction of our guests very seriously, so we have made it a priority to investigate the problems you experienced and use the feedback to improve our facilities and services.We hope you can accept our apologies and visit us again. We are looking forward to providing you with an accommodation and service experience that meets and exceeds expectations in the future.Sincerely yours,The Management

10/10 Excellent

Frédéric

Stayed 6 nights in Sep 2023
Response from The Management on Oct 1, 2023
Dear Frederic,Thank you for taking the time to write this review. We are glad to hear that you had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,The Management

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at Centara. Thank you.
Stayed 9 nights in Sep 2023
Response from The Management on Oct 1, 2023
Dear Adrian,Thank you for taking the time to write this review. We are glad to hear that you had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,The Management

8/10 Good

Haanketo

Stayed 11 nights in Sep 2023
Response from The Management on Oct 1, 2023
Dear Haanket,Thank you for taking the time to write this review. We are glad to hear that you had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,The Management

4/10 Poor

SHEUNG KONG

Stayed 3 nights in Sep 2023
Response from The Management on Oct 1, 2023
Dear Sheung Kong,Thank you for taking the time to write this review. We are glad to hear that you had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,The Management

8/10 Good

KA Ho

Stayed 2 nights in Sep 2023
Response from The Management on Oct 1, 2023
Dear Ka Ho,Thank you for choosing in our hotel for your holiday. It is our sincere pleasure to have you with us. We greatly appreciate your feedback, as it helps us to improve and provide a better experience and sincerely hope that we can have an opportunity to welcome you back.Kind regards,The Management

8/10 Good

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and eager to help. Provided all the facilities we needed. Would rate as a 4 star hotel.
Stayed 13 nights in Aug 2023
Response from The Management on Sep 9, 2023
Dear John,Thank you for taking the time to write this review. We are glad to hear that you had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,The Management

2/10 Terrible

Mauricio

Stayed 2 nights in Aug 2023
Response from The Management on Oct 1, 2023
Dear Mauricio,We’re so sorry that your experience did not match your expectations. This is on us.Sincerely yours,The Management

6/10 Okay

Kai Morten

Stayed 2 nights in Jul 2023
Response from The Management on Sep 9, 2023
Dear Kai Morten,Thank you for choosing in our hotel for your holiday. It is our sincere pleasure to have you with us. We greatly appreciate your feedback, as it helps us to improve and provide a better experience and sincerely hope that we can have an opportunity to welcome you back.Sincerely yours,The Management

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and nice welcoming staffs. Clean room and nice facilities. In general very good value for money except breakfast quality not good vs the price.
Stayed 2 nights in Jun 2023

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff didn’t changed my towels bedsheets and duvet what they do is tidy up the same sheets and towels everyday 7th floor stinks really stinks don’t stay here avoid clean staff won’t change anything they will just make it presentable and it’s the same towels bedsheets and duvet hotel stinks
Stayed 3 nights in May 2023
Response from The Management on Jun 16, 2023
Dear Mohammad,We’re so sorry that your experience did not match your expectations. This is on us. We hope to have an opportunity to welcome you back to see our improvements.Sincerely yours,The Management

8/10 Good

Tor Inge

Stayed 4 nights in May 2023

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday
This was my 4th visit to this hotel and it is definitely not the last. I plan to go back to this hotel next year.
Stayed 12 nights in May 2023
Response from The Management on Jun 16, 2023
Dear Andres,Thank you so much for staying with us and sharing your positive feedback. This review made our day! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We very much look forward to your next stay!Kindest regards,The Management

10/10 Excellent

Andries

Stayed 12 nights in May 2023
Response from The Management on Jun 16, 2023
Dear Andres,Thank you for staying with and sharing your feedback. We are very delighted to see the high rating and recommendation.Kind regards,The Management

10/10 Excellent

Harald

Stayed 1 night in May 2023
Response from The Management on Jun 16, 2023
Dear Harald,Many thanks for having chosen our hotel for your holiday. W are very glad to see the high rating. We look forward to welcome you back.Kind regards,The Management

10/10 Excellent

Harald

Stayed 1 night in May 2023
Response from The Management on Jun 16, 2023
Dear Harald,Thank you choosing our hotel for your holiday and taking the time to share your feedback. We are glad to see the high rating. We look forward to welcome you back.Kind regards,The Management

8/10 Good

Mick, Staveley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was hotel the situated between soi 6 so very easy to get to places around the area near a 7/11
Stayed 3 nights in May 2023
Response from The Management on Jun 16, 2023
Dear Mick,Thank you for staying with us and sharing your feedback. We are happy to read that you like our location. We hope to see you again.Kindest regards,The Management

4/10 Poor

Randall

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023
Response from The Management on Jun 16, 2023
Dear Randall, Thank you for staying with us and taking the time to share your feedback. We are sorry to read the low rating. We hope to discuss this further to know where we could improve.Kind regards,The Management

2/10 Terrible

Jongdae

Stayed 1 night in Apr 2023
Response from The Management on Jun 16, 2023
Dear Jongdae,Thank you for staying with us. We are sorry to read the low rating. We wish to discuss this further to know where we could improve. Best regards,The Management

8/10 Good

Lot

Stayed 2 nights in Apr 2023
Response from The Management on Jun 16, 2023
Dear Lot,Many thanks for having chosen our hotel for your holiday. We are very delighted to see the high rating. We hope to see you here again.Kindest regards,The Management

10/10 Excellent

Austin

Stayed 4 nights in Apr 2023

8/10 Good

Jutamas

Stayed 4 nights in Mar 2023

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The service of the staff wAs awesome the best ever will always return to this place because of the staff
Stayed 4 nights in Feb 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2023

6/10 Okay

Sabrina

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The fridge did not work properly, as in nothing was cold. On the other hand, air condition was TOO cold. Neighbourhood around hotel is great. The bellman is very nice but the building itself seems old. Toilet needed repair during our stay. Balcony doors are hard to open. Overall, the hotel itself needs repairs. We consistently could not open the door to our room because the card key did not function.
Response from The Management on Feb 6, 2023
Dear Sabrina,Thank you for sharing your feedback with us and I regret to learn that we were not able to meet your expectations. At Centara Pattaya Hotel, we strive to create memorable stays for all our guests and your valuable comments are therefore even more so concerning. I sincerely apologize for the inconveniences you experienced and please rest assured that I have shared your feedback with the relevant Department Heads to rectify and to implement actions to prevent future recurrence. Despite the disappointing experience in our hotel, I truly hope you had an enjoyable time in Pattaya. I hope that you will contact us directly if your future travel plans bring you back to Pattaya as it would be our pleasure to take care of your arrangements personally and to ensure a better experience.Sincerely yours,The Management

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2023
Response from The Management on Feb 6, 2023
Dear Valued Guest,Thank you very much for staying with us and giving us your stay feedback. We are glad to read the high rating. We look forward to welcome you back.Kindest regards,The Management

10/10 Excellent

Kai Man

Stayed 1 night in Jan 2023
Response from The Management on Feb 6, 2023
Dear Kai Man,Thank you very much for staying with us and giving us your stay feedback. We are glad to read the high rating. We look forward to welcome you back.Kindest regards,The Management

10/10 Excellent

Nimesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 8 nights in Jan 2023
Response from The Management on Jan 26, 2023
Dear Nimesh,Thank you for choosing our hotel for your holiday. We are glad to read that you enjoyed your stay. We are looking forward to welcome you back.Kindest regards,The Management

8/10 Good

jonas

Stayed 5 nights in Jan 2023
Response from The Management on Jan 26, 2023
Dear Jonas,Thank you for staying with us and giving positive ratings. we hope to have an opportunity to welcome you back.Best regards,The Management

2/10 Terrible

Neng

Stayed 1 night in Dec 2022
Response from The Management on Jan 7, 2023
Dear Valued Guest,We are sorry to see that you did not enjoy your overall stay. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards, The Management

2/10 Terrible

Marcin

6/10 Okay

Guy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Location was good and central to everything. Staff were professional and courteous with good english - Bed was very firm and unfortunately the pillows were poor. The bathroom was nice but had no towel racks, the shower only had a small flimsy wire basket that held motel shampoo and body wash with no room for other and no other shelving. The water pressure varied from very strong to barely running and the temperature varied with the pressure from scalding to cold, it was a very fine line with the water mixer to get the temperature at a point where it was safe to stand under for the duration. Had a large contingent of guests from India staying who were extremely inconsiderate of other guests, getting back in the very early hrs and slammimg doors, talking loudly and yelling in the hallways. Breakfast was excellent for Asian background but for a Westerner was only average (no bacon especially)
Stayed 3 nights in Oct 2022

6/10 Okay

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in May 2022

6/10 Okay

Ratchawut

Stayed 1 night in Jan 2022

4/10 Poor

Pasyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Feedback
The hotel is definitely not in its best condition. The vibe, the lighting, the smell, and everything. I personally think it is just not four-star. Only personal opinion though
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is ok just a bit out of the way Not that great a location
Stayed 1 night in Sep 2020
Response from The Management on Oct 2, 2020
Dear Valued Guest, Thank you for taking the time to make this review. We are glad to read that your expectation was met overall. We hope to have an opportunity to welcome you back in the near future. Kind regards, The Management