Wouldn't stay here again
Posted Sep 17, 2016
Hotel is old an worn out, had to switch rooms after first night because there was a very bad smell coming from the drain in the washroom. I woke up at 6am literally choking on the air, i think the sewer backed up into our washroom pipes i immediately went downstairs to tell the from desk staff they informed me that i would have to stay in the room until 1pm because there was no rooms available so i ended up walking around outside and hanging out by the pool for 5 hours. Also on check in I arrived at 9am after travelling for two days from Canada to Thailand i was informed by hotel staff that i was two early and had to wait till 2pm to get a room lol haha so i ended up walking around the area all tired and sweaty for hours until my room was ready... What a way to treat a guest upon arrival, this hotel has genius staff they've really figured out a way to make you feel unimportant and completely disregard you, it's brilliant on their part,great way to keep guests from coming back.
Comment from Hotel Management
Oct 10, 2016 by Pramot, Hotel Management
Dear travel geek, many thanks for posting your comments. I've taken note of all the points highlighted and rest assured, all feedback given will be reviewed for improvement. My sincere apologies for the shortcomings and I look forward to welcome you back again with a more positive stay experience