Ratings based on 376 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

สมราคาโรงแรม5ดาว

Posted Nov 26, 2016
ประทับใจตั้งแต๋จอง club room ไว้ ได้รับการ upgrade ห้อง พนักงานบริการดี ขนมเค้ก อร่อยมาก เด็กชอบสระว่ายน้ำมาก แม้ขนาดไม่ใหญ่
5 out of 5
by A verified traveler from 日本兵庫

すごくいいホテルだった!

Posted Nov 17, 2016
Pros: スタッフの対応が一流だった。
スタッフの対応が最高なのとホテル内にドクターがいてとても親切にしてくれた。指にトゲがささってしまったのをスタッフとすごく美人で笑顔の素的なドクターがぬいてくれた!
5 out of 5
by A verified traveler from Amman, Jordan

Yes i will come again!

Posted Nov 14, 2016
I liked the reaction of the Club staff when the lock of my room had a problem and couldn't be fixed easily.. They offered to change my room to a bigger room with much more amenities!
Comment from Hotel Management
Nov 18, 2016 by Pramot, Hotel Management
Dear Ayham, Thank you for your feedback posting here on the website. We are happy to know that you liked our staffs and services. Please accept our apologies for the shortcomings on the inconvenience may cause during your stayed. We all I look forward to welcome you back again with a more positive stay experience.
5 out of 5
by A verified traveler from Norge

Hele hotellet var bare helt fantastisk.

Posted Nov 10, 2016
Pros: Alt var fantastisk, beliggenhet, frokosten, rommet ja ingen ting og utsette på dette hotellet.
Cons: Alt var toppers så jeg har ingen ting negativt og si om hotellet
Location: Det ligger midt i sentrum for alt pluss nær Strand, utflukter til diverse parker/show
Comment from Hotel Management
Nov 11, 2016 by Pramot, Hotel Management
Dear Jon, thank you so much for your feedback from your recent stay with us. We are happy to know that you had a nice stay. We all looking forward to welcoming you back in the near future.
4 out of 5
by A verified traveler from US

I would try another hotel next time

Posted Nov 9, 2016
Pros: Hotel Lobby is nice and there are two pools.
Cons: Service was subpar. Waited 2 hours for our rooms and another half hour for the second room to be ready. Bar server never returned after initial drink.
Location: Lots of restaurants & bars down the street. Almost 2 miles to Walking St. Not much of a beach. Never got clear directions how to access.
Hotel is nice with pretty lobby. Service is not what we would expect for a 5-star. We arrived to book two Sea-view rooms. The quote was $50 more per room so we showed the manager the Expedia quote we had on the website. They were not interested in matching. We stepped 10 feet away, booked with Expedia & stepped back to the counter. The hotel was not busy with only a few people in the common areas & pools. This could be because of the King's recent death and mourning period. They then advised there would be a wait for the rooms which they didn't initially mention. We went to the bar and had a very sweet/sugary chrysanthemum welcome juice and asked to order a cocktail but the server never returned. We went back to the front desk after two hours and were told one of the rooms was still not ready and they had not received the reservation from Expedia. We showed them again our confirmation and after another wait, we were able to go to one room. The carpets in the rooms were stained and dirty but the room was generally clean other than that. The bathroom was fairly large but somewhat dated. Hotel said taxi was 300 baht to Ferry because it was farther than Walking St which cost 200 B. Ferry Port is literally outside Walking St gate. Walk to the street for a Tuktuk - 20B/person. Overall we were disappointed that we spent over twice as much to splurge on this five-star hotel than what we could have paid for 4.5 star hotels that were located closer to the restaurants on the main road.
Comment from Hotel Management
Nov 11, 2016 by pramot, Hotel Management
Dear Dale, Let me just begin our response with heartfelt apologies for what you described a disappointing experience while stayed with us. I can assure you that all this feedback will be relayed and discussed with departments concerned. Please accept our humble appreciation for your review and the time you spent in sharing your thoughts with us. We look forward to the next time you visit the City and stay with us at Dusit Thani Pattaya again.
4 out of 5
by A verified traveler from バンコク

クラシカルなホテル

Posted Nov 7, 2016
設備や構造も古いが、昔からある海沿いのホテルという感じ。従業員のサービスはいいです。値段はいまのままでいいので、食事の質をもっと上げてほしい。あと、ビーチの工事が早く終わるといいですね。
Comment from Hotel Management
Nov 8, 2016 by pramot, Hotel Management
Dearくま, thank you for your feedback posting here on the website. We are happy to learn that overall you enjoyed staying with us. We also appreciate your sentiments on our meal which we have taken notes and these will be discussed and taken into account for our improvement. We look forward to the next time you visit the City and stay with us at Dusit Thani Pattaya again.
4 out of 5
by A verified traveler from 東京

良いホテルですが

Posted Nov 5, 2016
立派なホテルで、プールやジム、サウナ、クラブラウンジ等々いろいろな設備も充実していて良いホテルでした。 残念なのは、水圧が弱く、バスタブにお湯を溜めるのに、1時間以上かかります(^-^)/ バスタブがある意味がない
Comment from Hotel Management
Nov 7, 2016 by pramot, Hotel Management
Dearすがわら, Thank you for your feedback posting here on the website. We are happy to learn that you overall enjoyed staying with us. I've taken note of all the points highlighted and rest assured all feedback given will be reviewed for improvement. Thank you for choosing to stay with us and we look forward to another opportunity to welcoming you back to make up for a more comfortable stay
4 out of 5
by A verified traveler from 日本

パタヤが見渡せる展望の良いホテル

Posted Nov 4, 2016
Pros: 従業員の態度。ホテルないは 清潔です。
Cons: 私は気にしていませんが、ベランダに鳩がきていて 少し 汚れています。
Location: WSが少し遠いのが難点か。
クラブルームに、1人で3泊しました。クラブルームのレセプションは8Fとなり、4Fの一般の宿泊のレセプションとは別となります。ホテル自体年数が経過しているため設備面は古いところがあります。クラブルームでの宿泊者が、一般に比べて多くないため、待たされることもなく、また、名前も覚えてくれているため、気軽に挨拶してもらえます。日本語は通じません。英語が必須となります。プールが3ヶ所あり、海側にあるのはここだけだと思うのでプールが使える時期に滞在するのには良いです。以前 Wストリートにある、サイアムベイショアに宿泊したのですが、従業員のレベルはこちらが上です。デュシタニバンコクとの間に、朝 10時30分出発の定期シャトルバスを利用しました。バスと言っても日産のバンなのですが快適で、バンコク滞在先のすぐ近くであったので重宝して利用しました。600バーツでしたが、時間と労力の節約に大変なりました。次回も機会があったら、宿泊します。お世話になりました。
Comment from Hotel Management
Nov 7, 2016 by pramot, Hotel Management
Dear Mitsuhiko, thank you for your feedback posting here on the website. We are happy to learn that you overall enjoyed staying with us. We look forward to the next time you visit the City and stay with us at Dusit Thani Pattaya again
5 out of 5
by A verified traveler

Great hotel

Posted Oct 26, 2016
Pros: Great location, facilities & staff
Stayed for 7 nights, 18th October 2016. Not a bad word to say about the hotel inits entirety
Comment from Hotel Management
Oct 30, 2016 by Pramot, Hotel Management
Dear Rod, thank you for your feedback posting here on the website. We are happy to learn that you enjoyed staying with us. We look forward to the next time you visit the City and stay with us at Dusit Thani Pattaya again.
4 out of 5
by A verified traveler from japan

ゆっくりくつろげる快適なホテル

Posted Oct 25, 2016
Pros: フロントの方やプールの係の人がすごく親切でした プールがいくつかあるので ホテルのプールでゆっくり1日過ごせて快適でした
Cons: 中庭側の部屋だったのですが 窓の前にはブルーシートで作業用テントが張ってあり作業してました。 なのでカーテンは開けられなかったです
Location: プライベートビーチありと書いてありましたが なにか工事しているようでいけませんでした
Comment from Hotel Management
Oct 29, 2016 by Pramot, Hotel Management
Dear Koichi, Thank you for your feedback posting here on the website. Your reviews will be cascaded down to all departments concerned for immediate improvement and we hope we get another chance of welcoming you back in the near future.