I would try another hotel next time
Posted Nov 9, 2016
Hotel is nice with pretty lobby. Service is not what we would expect for a 5-star. We arrived to book two Sea-view rooms. The quote was $50 more per room so we showed the manager the Expedia quote we had on the website. They were not interested in matching. We stepped 10 feet away, booked with Expedia & stepped back to the counter. The hotel was not busy with only a few people in the common areas & pools. This could be because of the King's recent death and mourning period. They then advised there would be a wait for the rooms which they didn't initially mention. We went to the bar and had a very sweet/sugary chrysanthemum welcome juice and asked to order a cocktail but the server never returned. We went back to the front desk after two hours and were told one of the rooms was still not ready and they had not received the reservation from Expedia. We showed them again our confirmation and after another wait, we were able to go to one room. The carpets in the rooms were stained and dirty but the room was generally clean other than that. The bathroom was fairly large but somewhat dated. Hotel said taxi was 300 baht to Ferry because it was farther than Walking St which cost 200 B. Ferry Port is literally outside Walking St gate. Walk to the street for a Tuktuk - 20B/person. Overall we were disappointed that we spent over twice as much to splurge on this five-star hotel than what we could have paid for 4.5 star hotels that were located closer to the restaurants on the main road.
Comment from Hotel Management
Nov 11, 2016 by pramot, Hotel Management
Dear Dale, Let me just begin our response with heartfelt apologies for what you described a disappointing experience while stayed with us. I can assure you that all this feedback will be relayed and discussed with departments concerned. Please accept our humble appreciation for your review and the time you spent in sharing your thoughts with us. We look forward to the next time you visit the City and stay with us at Dusit Thani Pattaya again.