Ratings based on 416 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh, U.K.

Great Hotel. Great Location.

Posted Feb 24, 2017
Pros: Staff and location
Location: Situated on a promentary at the north end of Pattaya with superb views across the bay. Watersports, trips to coral islands, visits to elephant farm.
Had a really good stay at this lovely hotel. The staff and location are both excellent.
2 out of 5
by A verified traveler from PI

Posted Feb 12, 2017
I paid for a room "garden view" and I got a room with "building roof view". Moreover the room was about 15-20 years old!!!
Comment from Hotel Management
Feb 16, 2017 by Pramot, Hotel Management
Dear Giuseppe, let me just begin our response with heartfelt apologies for what you described a disappointing experience with our room. I can assure you that all this feedback will be relayed and discussed with departments concerned and taken into account for our next refurbishment plan. Thank you for choosing to stay with us and we look forward to another opportunity to welcoming you back to make up for a more comfortable stay.
3 out of 5
by A verified traveler from Minneapolis, MN

The Stately Old Lady by the Sea

Posted Jan 15, 2017
Pros: Location.
Cons: The rooms are old, the bathrooms have crumbling tiles. Noise levels should be contained after a certain hour at night.
Location: There's the beach, bars and restaurants.
It's a very nicely located hotel, right at the start of Beach Road. The service is good and the staff friendly. Our stay was ruined by rude guests who were extremely noisy until 4:00 am. Repeated complaints to the front desk didn't produce any results and we got no sleep. When I complained at checkout I was told that an Indian wedding party was staying in the hotel, as if that was excuse enough for riotous going on through the night. The management was so feeble in dealing with this problem that I'd never stay there again.
Comment from Hotel Management
Jan 18, 2017 by Pramot, Hotel Management
Dear TK, Thank you for posting your feedback. We are happy to know that you liked our Hotel’s location, staffs and services. Please accept our apologies for the shortcomings on the private function which we share to all security team to alert and put more frequency patrol all guest’s area to avoid any disturbing whenever we held big function in future. We hope we get another chance of welcoming you back in the near again.
4 out of 5
Recommended
for Everyone
by A verified traveler from cairo

Nice hotel one of the best in Pattays

Posted Jan 14, 2017
All good except for smell coming from the bathroom Informed the room service as it needs to bebadressed
Comment from Hotel Management
Jan 17, 2017 by Pramot, Hotel Management
Dear hanafi, thank you so much for your feedbacks from your recent stay with us. We are happy to know that you had a nice stay. Please accept our apologies for the shortcomings on smell coming from bathroom. Rest assured that your reviews will be cascaded down to all departments concerned for immediate improvement and we hope we get another chance of welcoming you back in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017
The common areas of the hotel were very nice. The rooms and bathrooms were dated
Comment from Hotel Management
Jan 16, 2017 by Pramot, Hotel Management
Dear Anonymous, Thank you for your feedback posting here on the website. We are happy to know that you enjoy your stayed. We also appreciate you comment and please rest assured that we are striving to improve our rooms and facilities through renovations every year for the satisfaction of our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2016
Stay was excellent and all services was good. Atmosphere of the hotel and view from outside as well as inside is nice
Comment from Hotel Management
Jan 5, 2017 by Pramot, Hotel Management
Dear Anonymous, Thank you for your feedback posting here on the website. It’s truly encouraging to hear from our valued guests such as yourself who have kind words about their stay experience. Thank you so very much, on behalf of each and everyone in our team. It is always a pleasure to be of service to you and we look forward to the next time you visit the City and stay with us at Dusit Thani Pattaya.
5 out of 5
Recommended
for Everyone
by A verified traveler from chesterfield uk

5 * staff make this a fabulous hotel

Posted Dec 20, 2016
Well what more can I say but we're booking to go back in 2 months The hotel Interior and pools are stunning but the staff and service are the gem of this hotel.
Comment from Hotel Management
Dec 21, 2016 by Pramot, Hotel Management
Dear Anonymous, Thank you for your feedback posting here on the website. It’s truly encouraging to hear from our valued guests such as yourself who have kind words about their stay experience. Thank you so very much, on behalf of each and everyone in our team. We all looking forward to welcome you back again in a two months time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Overall a great stay

Posted Dec 19, 2016
Stayed 2 nights at the Club Grand Room (831). The room was well-decorated, spacious and clean, as I would expect from Dusit Thani. The hotel building itself is older and there seems to be areas needed to be renovated but overall the atmosphete is very pleasant. I was most disappointed with the beach, it was narrow and the ocean was cloudy and not too inviting. But the hotel has nice swimming pool with the ocean view. The staff that we encountered were pleasant and professional. We ate breakfast buffet at the Peak, lunch at the Bay, and also hanged out the the Lounge. The food at all 3 places were not spectacular but the views were wonderful. Overall a great and relaxing stay.
Comment from Hotel Management
Dec 21, 2016 by Pramot, Hotel Management
Dear PW, thank you so much for your feedbacks from your recent stay with us. We are happy to know that you had a nice stay. Please accept our apologies for the shortcomings on our building. We have taken notes and these will be discussed and taken into account for our next refurbishment plan. We hope we get another chance of welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Warrington

Good despite beach repair work

Posted Dec 18, 2016
We booked two nights to get over jet lag from UK, before moving closer to centre, and used Bell Transport coach from BKK. Arrival and check in were impressive. When we asked to book for breakfast we were advised to take the Club option which includes two hour free drinks and snacks, and limited laundry for only a little more. Hotel and gardens, pool areas etc are even better than website led us to believe, and the view of the bay from our balcony was superb. Concern over the location at the far end of bay from Walking St was lessened once we got the hang of local baht bus option. These converted pick-ups swarm along a route around the one way system from the hotel to Walking St and back up the parallel road, any journey costing 10 baht. Just flag one down, hop on, ring bell to stop and pay driver on exit. Clubbers get breakfast ( quite adequate buffet with egg station ) in top floor area with great views. Several guests appeared to maximise use of evening free food and drink to substitute for going out. Repair work means beach is currently not accessible from the hotel or for first 200 mtrs of sea front. We also had occasional construction noise at the otherwise lovely rear pool area. A good choice for our needs, and I would recommend the Club option, with the reservation that I did not try the alternative. We did note though, that the main breakfast area had a bigger selection, and longer hours than Club, ( 10.00 latest) which can feel early with a 7 hour time lag.
Comment from Hotel Management
Dec 21, 2016 by Pramot, Hotel Management
Dear Paul, Thank you for your feedback posting here on the website. It’s truly encouraging to hear from our valued guests such as yourself who have kind words about their stay experience Thank you so very much, on behalf of each and everyone in our team. We look forward to the next time you visit the City and stay with us at Dusit Thani Pattaya again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Accomodating

Posted Dec 16, 2016
Would go back again - nice Resort hotel - recommend to families and friends
Comment from Hotel Management
Dec 18, 2016 by Pramot, Hotel Management
Dear Anonymous, thank you for your feedback posting here on the website. We are happy to learn that you enjoyed staying with us. We look forward to the next time you visit the City and stay with us at Dusit Thani Pattaya again.