3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews of GRAND JOMTIEN PALACE HOTEL

4 out of 5
GRAND JOMTIEN PALACE HOTEL
356 Moo. 12 Jomtien Beach Road, Pattaya, Chonburi

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 319 reviews" "
Rating 8 - Good. 143 out of 319 reviews" "
Rating 6 - Okay. 90 out of 319 reviews" "
Rating 4 - Poor. 29 out of 319 reviews" "
Rating 2 - Terrible. 15 out of 319 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Suthasinee

Stayed 4 nights in Feb 2024
Response from Gift on Feb 23, 2024
Dear Valued Customer,Thank you for taking the time to review our property.We appreciate warm welcome you anytime and our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards,The management team of Grand Jomtien Palace Hotel

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced for the oceanfront location.
Stayed 2 nights in Feb 2024
Response from Management team on Feb 19, 2024
Dear Customer,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards,The management team of that Grand Jomtien Hotel

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating in moving me to a new room when there was an issue with the original room. The one improvement that needs to be made is having a safety box in the room. Front desk safety deposit boxes are not an ideal solution.
Stayed 7 nights in Jan 2024
Response from Gift on Feb 23, 2024
Dear Valued Customer,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. For such comments We guarantee that we will consider each issue that the customer has made. If convenient, we would like to discuss your experience further. To learn more about how we can improve our listings and services for you and our other customers.Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards,The management team of Grand Jomtien Palace Hotel

8/10 Good

Thipphamat

Stayed 10 nights in Dec 2023
Response from Gift on Feb 23, 2024
Dear Valued Customer,Thank you for taking the time to review our property.We appreciate warm welcome you anytime and our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards,The management team of Grand Jomtien Palace Hotel

6/10 Okay

Michael

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Everything was great but there was one girl behind the counter I’m sure she was the manager was very rude !!!!!
Stayed 5 nights in Dec 2023
Response from Gift on Feb 23, 2024
Dear Customer,Thank you very much for your comments, which are very helpful. And we sincerely apologize for the problems encountered during our last stay. For such comments We guarantee that we will consider each issue that the customer has made. If convenient, we would like to discuss your experience further. To learn more about how we can improve our listings and services for you and our other customers.Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,The management team of Grand Jomtien Palace Hotel

8/10 Good

Zaire

Stayed 1 night in Dec 2023

2/10 Terrible

Arthit

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Guests smoking & No AC on back building.
Stayed 4 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Hotel. 4 star Hotel. N
Everything is good. Really nice. Will stay here again
Stayed 1 night in Nov 2023

6/10 Okay

Neil

Traveled with family
Liked: Cleanliness, room comfort
Misrepresented rooms
My overall stay was good but i booked what was described as ‘deluxe triple chalet’. So i was expecting a stand alone chalet(bungalow). But it was just a hotel room in a building with approx 50 other rooms. They call the bungalows(chalet) something else
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

6/10 Okay

Ricky

Liked: Cleanliness
Check In staff were Rude cold and Clinical, the domestic staff were fabulous and couldn’t help more than they did. For some reason this Hotel wants you to pay everything in cash I’m not sure what that’s all about. The rooms are tired and dated but if you pay for the extra balcony ocean view it’s fantastic. The light switches and power switches in your bed head or a joke because without knowing it you keep turning on the lights and unplugging switch in your sleep
Stayed 3 nights in Oct 2023

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at the front desk...especially the only gentleman and Ms Mill.
Stayed 5 nights in Oct 2023

10/10 Excellent

Brett, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very nice. Really enjoyed its nice pools and swim up bar. Very well run and efficient / friendly staff. Will stay again.
Stayed 1 night in Sep 2023

6/10 Okay

petr

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We are regular customers of this hotel. The hotel is perfectly located! But the cottage and chalet rooms are pretty old! however the customer service is good!
Stayed 12 nights in Sep 2023

2/10 Terrible

sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Mahmoud

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room were a bit outdated but the house keeping was very good, the cleaning lady Bhu from Cambodia was very good and helpful.
Stayed 3 nights in Aug 2023

8/10 Good

Wendy

Traveled with group
Liked: Staff & service
Great location..Good pools.. Bathroom needs replacing with new shower, (not over the bath). Great eateries close by and Tuc tuc 10baht out the front along beach road . Rooms very large with good seating and balcony with sea views..All in all good value enjoyed our 4 night stay
Stayed 4 nights in Aug 2023

6/10 Okay

Ow Eu Gene

Nice views and convenient. Property shows its age.
Stayed 2 nights in May 2023

8/10 Good

William, Aberdeen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good size room with many amenities. Enjoyed the pool(s).
Stayed 2 nights in May 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Jomtien Palace must have been a real palace in her hey day. The overall condition of the common areas was good but my room could have used a refresh, new door hardware, coat of paint and a general make over. However that is small potatoes as the room was large and housekeeping was on point.
Stayed 3 nights in Mar 2023

6/10 Okay

Jody

Liked: Cleanliness, staff & service
Good location. I had to change rooms due to music from market beside hotel. Room change no problem. Breakfast was busy and food not always available.
Stayed 7 nights in Mar 2023

8/10 Good

James

Stayed 2 nights in Feb 2023

4/10 Poor

George, Los Angeles

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an older property and everything in the room is worn. The restroom faucet was leaking and constantly dripping water. The shower head was broken and would leak water all over the bathroom floor during the shower. The soap dispenser did not work properly. Overall a poor experience. Positives include handicap access, great location near night markets.
Stayed 2 nights in Feb 2023

6/10 Okay

Michael, Lakeview

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
hard bed like concrete
given a room with 2 twin beds pushed together to make a queen sized bed after falling in crack I requested a full size bed. I had to move to another room for this. When arrived in new room a/c did not work. It took 1-1/2 days to repair. the buffet had same food every day for 3 weeks. wow. I think concrete floor softer than bed, my body ached at night because it was harder than any bed I have ever slept in.
Stayed 23 nights in Dec 2022

10/10 Excellent

Keith

Stayed 2 nights in Dec 2022

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice staff.
Stayed 3 nights in Dec 2022

8/10 Good

Robert, conroe

Traveled with family
Disliked: Staff & service, amenities
Nice place but old and staff not friendly.

8/10 Good

Chaohui

Traveled with group
Liked: Cleanliness, room comfort
Worth for money
Stay in Grand Chalet Wing building, the staff were friendly, the room is huge, but the double bed is small and the bedding is old. No tooth brush offer.
Stayed 1 night in Nov 2022

6/10 Okay

Andre

Liked: Cleanliness, staff & service
Lacking amenities
Stayed 3 nights in Nov 2022

8/10 Good

Keng

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach hotel
Nice place by the beach. Bars and food vendors everywhere. Ocean water smell funny though. Phones in the rooms did not work too.
Stayed 2 nights in Oct 2022

6/10 Okay

Pattarapong

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would say the overall stay for this trip was disappointing but bearable. The staff was really friendly and helpful. Although we were a little annoyed that there was a 1000 Baht holding fee when we checked but we did get that back with no fuss. The area around the hotel was overall great. Right next to a 7/11 and night market making food shopping super easy. The downside to this hotel would be cleanliness… there were ants in the room walking about. The sheets didn’t get changed everyday as everyday, just bed making. My friend had red spots all over his legs and arms from sleeping in the bed but was alright for me so we weren’t sure if it were bed bugs or just some allergies. Food in the hotel was the most overpriced thing I’ve ever seen. Pretty sure it was like 200 baht for some Tom yum and that’s for sure a no for me. The TV was super static and unwatchable. Lastly, we didn’t even bother going into the pool as it looked like swamp water. Leaves in the pool, odd yellow tiles, just wasn’t clean. 2/5 stars at a push. I wasn’t expecting much anyway but damn it was disappointing. Free Wi-Fi and amazing air con though.
Stayed 8 nights in Sep 2022

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location with good views but owners lack of maintenance is showing
Stayed 5 nights in Jul 2022

4/10 Poor

Valerie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was poor. It was tasteless and lukewarm. The tea was undrinkable. The beds were uncomfortable. We shared our breakfast table with tiny ants. Overall, the photos and description on expedia was a complete misrepresentation of what the hotel is actually like. The hotel is old, tired and unkempt and is in dire need of refurbishment. We are unlikely to stay there again
Stayed 6 nights in May 2022

4/10 Poor

David

Traveled with group
Disliked: Staff & service, property conditions & facilities
The outdoor pool is nice but the rest of the buildings work needed repair and upgrading
Stayed 2 nights in Apr 2022

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located across from beach. A bit dated but still nice. Great pool options and other facilities. Cheap fares to get into the central area of Pattaya
Stayed 1 night in Apr 2022

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel
Stayed 7 nights in Apr 2022

6/10 Okay

Noi

Disliked: Property conditions & facilities
Great Staff
The Hotel had plumbing issues from day one but they was booked due to a Holiday. They put us in another room after 3 days of complaining and that room was infested with Ants. Over all it is a Good Hotel the staff is friendly and approachable and respectful. Minus all the issues yes I would return to this hotel
Stayed 5 nights in Apr 2022

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A little dated but good place to stay
Stayed 1 night in Apr 2022

8/10 Good

Glen

Liked: Cleanliness, room comfort
They don’t accept credit cards for deposit. You are required to give them 1,000 Tbht during check in. Restaurants are closed due to Covid. The Ladies at the front desk speak so softly even if you kindly ask them to speak up they won’t do it
Stayed 1 night in Mar 2022

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Desperate need of refurbishment
Stayed 4 nights in Dec 2021

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
A very poorly run Hotel Breakfast was terrible so we went out and paid locally The swimming pool area was extremely dirty and never cleaned, pool bar closed, no music.
Stayed 4 nights in Dec 2021

8/10 Good

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, room size and surroundings were pleasant.
Stayed 4 nights in Nov 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on Beach Road
Nice room (garden view). Lovely pool and friendly staff. Most facilitiess not open due to current situation. Would stay again.
Stayed 2 nights in Aug 2021

2/10 Terrible

Takuro

Stayed 1 night in Jun 2020

8/10 Good

Joern Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at 11.th Floor with front view. Nice view Good place in Jomtien Beach
Stayed 6 nights in Jan 2020
Response from G on Feb 6, 2020
thank you so much :)

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way.
Best stay anywhere ever in my life
Stayed 2 nights in Dec 2019
Response from G on Feb 1, 2020
Thank you so much :)

2/10 Terrible

Jeff

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad horrible worst experience
Horrible Worst Bad
Stayed 2 nights in Dec 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Massage
I was impressed by the swimming pool on the 4th floor and particularly liked the massage place. I had 3 Thai massage and the pain in my left shoulder disappeared. The new swimming at the end was also very good, less people used it.
Stayed 14 nights in Nov 2019
Response from G on Dec 21, 2019
Thank you very much And hope you come back again.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 14 nights in Nov 2019