Ratings based on 741 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from tokyo

とてもいいホテルです!

Posted Nov 24, 2016
綺麗だし、過度に華やかでもないです。プールはとてもよいです。朝食バイキングもメニューが多く申し分ありません。
Comment from Hotel Management
Nov 26, 2016 by Jorge C Smith, Hotel Management
Dear mochizu, Thank you for the review. I’m very pleased to hear that you enjoyed the services and the facilities, especially our new pool. Please be assured that I will pass on your comments to the team. We look forward to welcoming you back at Hard Rock Hotel Pattaya very soon. Warmest regards, Jorge C Smith General Manager
5 out of 5
by A verified traveler from Sydney

Rock Star

Posted Nov 21, 2016
I rate this the best hotel so far since I have been to Thailand.
Comment from Hotel Management
Nov 26, 2016 by Jorge C Smith, Hotel Management
Dear Dragan, Thanks for choosing Hard Rock Hotel Pattaya. We appreciate your great review; here at Hard Rock we strive to make all our guest feel like Rock Stars. Glad you were able to enjoy your stay with us. Please come back to rock with us again soon! Warmest regards, Jorge C Smith General Manager
5 out of 5
by A verified traveler from seoul

한가로운 여행을 위한 좋은 호텔

Posted Nov 14, 2016
Pros: 이번여행에 와이프가 다리가 삐어 고생했는데 스텝들이 일일이 확인해 주고 아이싱도 직접 방으로 가져다 주면서 주의사항 얘기도 해주시고 어떻게 해야하는지 까지 세세하게 알려 주어서 너무 감사했습니다. 이뿐만 아니라 직원들 모두가 친절함이 몸에 벤 느낌 이었습니다.
Cons: 딱히 없음
Location: 위치는 상당히 좋음. 정문으로는 2번도로.. 후문으로는 비치로드가 접근용이하며 정문에 편의점 2개 마사지샆 2개 있으며 파타야깡 쪽으로 우회전 하면 전통시장과 다양한 샾이 있고 쏭테우타고 5분이면 빅씨 엑스트라... 2번도로쪽으로는 빅씨 센트럴이 있음(현재 공사중).
매우 친절한 스텝과 깨끗한 환경 룸 컨디션... 넓은 수영장과 다양한 부대시설.... 힐튼 센탄이 도보로 이용가능하며 비씨 엑스트라 및 빅씨 센트럴이 쏭테우 한번에 이용가능. 마사지 샆과 투어샾이 근처에 있으며 파타야의 중심에 위치하여 좀티엔이나 나끌루아쪽으로도 이동이 빠름.
4 out of 5
by A verified traveler from Hong Kong

Hard Rock hotel is always a good place to stay

Posted Nov 9, 2016
Location: Beach Road, Ripley's Believe it or not
Overall is very good. However, the swimming pool was under construction during the period I stayed. Very good location.
Comment from Hotel Management
Nov 11, 2016 by Jorge C Smith, Hotel Management
Dear EDC, Thank you very much for your feedback. We value everything we can get from our rockstars. The renovation work of our pool has just been completed. Please come back and visit us soon! Once again, thank you very much for choosing Hard Rock Pattaya. Warmest Regards, Jorge C Smith General Manager
3 out of 5
by A verified traveler from UK

First time at a Hard Rock and I'm disappointed.

Posted Nov 6, 2016
Pros: Pool and view
Cons: The deposit system needs to be changed asap and they need to warn guests of this practice, telling guests at check in is too late.
Location: Location is fine and plenty to do in Pattaya always.
At check in was asked for £150 deposit fair enough but Hard Rock actually charge you then after check out its repaid 2 weeks later ! I feel this is a scam practice as they will always have two deposits on the room, check in guest and outgoing, I stayed six nights and moved, found better hotel less per night, they held deposit against my card didn't take it like Hard Rock. Apart from that the tv in room constantly flickers so hard to sleep at night, cannot turn off as hard wired into wall, room is bright at night, huge gap under door let's in light. Only two free bottles of water every day, my new hotel gives 4, I think Hard Rock need to refurb tired rooms. On the plus side pool is lovely, big and new, staff friendly. When I questioned about the deposit they blamed the banks ha ha, I'm going to get this looked into as it's an unfair practice, my business with Hard Rock is over so why keep mine and other guests money ? Doing this over the whole group adds up too a lot of money. In my personal opinion you can get lots of better deals in Pattaya for less money and better rooms and overall better hotel. Im fair and will say that it's good for kids as the staff always have poolside games going on, they could also invest in upgrade of gym, one crosstrainer is poor. Overall Hard Rock didn't cut it for me, the one reason I won't go back is because of the deposit issue, I checked out my room was checked and it was in same condition as check in, but yet they wish to hold my money !
Comment from Hotel Management
Nov 11, 2016 by Jorge C Smith, Hotel Management
Dear Pauly, Thank you for your recent stay and feedback, and we have replied directly to your email separately. Please note that the credit card verification process, and cancellation of pre-authorizations of your credit card is beyond our control, and is controlled by the card handling bank in Thailand and your own card issuing bank at home. This applies to all hotels and all banks in Thailand. It could take 2-4 weeks’ time, but ultimately, it depends on your issuing bank. This aside, I have taken note of your other comments and will address them one by one; the light coming through the door, the number of complimentary bottles of water, and maintenance of your room. Generally, our feedback is very much positive but we will address faults and the different issues if and when we fail to meet expectation. Thank you once again for your comments, and please feel free to contact us directly should you require any further assistance. Warmest regards, Jorge C Smith General Manager
4 out of 5
by A verified traveler from Hong Kong

Cheerful Stay

Posted Nov 2, 2016
Location: 15-20 minutes walk to the big mall, and there are shops for buying and eating. Not bad.
Staff are always helpful and cheerful, and concern on their service and delivery. Room is worth for the price paid. Everything is above standard, wide variety of free movie selection (sometime there is connection failure, but acceptable) . Good to stay!
Comment from Hotel Management
Nov 11, 2016 by Jorge C Smith, Hotel Management
Dear BN, Thank you for the kind words. We appreciate all the feedback we can get from our guests so we may improve the experience for all of our guests. Glad you were able to enjoy your stay with us. Our staff will be pleased to hear that they were able to make your stay a rockin’ one. Please come back and visit us again soon! Warmest regards, Jorge C Smith General Manager
4 out of 5
by A verified traveler

Posted Oct 12, 2016
Pool wasn't available. Main reason I booked this hotel.
Comment from Hotel Management
Nov 26, 2016 by Jorge C Smith, Hotel Management
Dear Rockstar, Thank you for your feedback. In order to improve our guest facilities, we saw the need to renovate our great pool. Please accept my apologies for the inconvenience caused. Our new Pool is now open, decked out with a new Jacuzzi, under-water speakers, new lighting, bigger kid’s area, more slides and lot’s more. Please come back to Rock with us again soon! Warmest regards, Jorge C Smith General Manager
5 out of 5
by A verified traveler from Miami Florida

Excellent

Posted Oct 8, 2016
Pros: Location to all nightlife entertainment and the beach
Cons: The wooden and orange counters in the room. It looks a little tacky.
Location: Fun
Comment from Hotel Management
Oct 10, 2016 by Jorge C Smith, Hotel Management
Dear Darrell, Thank you for the kind words. We appreciate all the feedback we can get from our guests so we may improve the experience for all of our guests. Glad you were able to enjoy the entertainment around the hotel. Please come back and visit us again soon! Warmest regards, Jorge C Smith General Manager
4 out of 5
by A verified traveler

場所がいい

Posted Oct 5, 2016
Pros: ウォーキングストリートに近い
Comment from Hotel Management
Oct 10, 2016 by Jorge C Smith, Hotel Management
Dear 原口, Thank you very much for your review. We strive to make your experience with us a rockin' one. Please come back and rock with us again soon! Warmest Regards, Jorge C Smith General Manager
5 out of 5
by A verified traveler from Mei

靠近海,風景好,員工服務態度好,不錯的酒店

Posted Sep 26, 2016
靠近海,風景好,員工服務態度好,不錯的酒店,令人覺得好舒適,環境很好,但食物還可以!食物有待改進!早上起來望海真的令人感覺冇晒煩惱!不錯的一間渡假酒店。