Ratings based on 779 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

dirty bathtub with hair

Posted May 13, 2017
no toothbrush ready, late room cleanup, dirty bathtub, toilet door not functional, friendly housekeeper but not from restaurant staff only one good thing is the location
Comment from Hotel Management
May 18, 2017 by Rudolf, Hotel Management
Dear doctoryam, Thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Expedia regarding your recent stay. We are very glad that you found the service from our Housekeeping and hotel location to your satisfaction. However, we are really sorry to hear that lack of toothbrush set up as well as late room make up, room cleanliness, nonfunctional toilet door and unfriendly service from our restaurant team members did not meet your expectations and rest assure, we are looking into those areas for improvement and rectification. With reference to the no toothbrush set up, we would like to inform that it is not part of our hotel standard set up. However, you can contact our Magic hotline for additional in room items during your stay. Once again, thank you for your constructive feedback, and we hope you will consider staying with us again. With kind regards, Rudolf Troestler General Manager, Hilton Pattaya
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location but that's about it

Posted Apr 30, 2017
Pros: Location location location
Cons: Root out the be apples working there and start a refresh as rooms an common areas are really showing their wear.
Location: Beach, shopping, lots of restaurants
The property is a great location, right across the street from the beach and right above Central Plaza Mall. Like many properties in this part of the world, they age very quickly from the use of low quality materials, the extreme environment and poor maintenance. So try not look at things to closely as you will find aspect of all 3 of these everywhere. The staff is well trained and friendly but there are more than a few who don't like their job/assignment and it really shows. On multiple occasions over several days, staff members actively discouraged us from either using hotel facilities such as the spa or dinning in the hotel restaurants.
Comment from Hotel Management
May 3, 2017 by Rudolf, Hotel Management
Dear sir, Thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Expedia regarding your recent stay. We are glad that you found the hotel location to your satisfaction. However, we are really sorry to hear about the old room condition and team member attitude. We do hope that we will have the opportunity to welcome you back to the Hilton Pattaya at some point in the future, and to change the poor impression you are now under. Best regards, Rudolf Troestler General Manager, Hilton Pattaya
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Perfect location in Pattaya Beach.

Posted Apr 3, 2017
Pros: Great staff. Veryclean. Great Location, the central Mall that is attached, is very convienient, everything you need is there, prices not too high.
Cons: Better after hours menu. More selection. Not much open late at night for food, unless you like Mcdonalds. Or have a vehicle to drive somewhere.
Location: Great location, the Tech mall is not far, nor the walking street,if you're into that, beach across the road. The central mall,attached, has it all.
This is my Third visit to Pattaya Beach,the first two visits I stayed at the Amari Orchid, both are excellent. I prefer the swimming pool of the Orchid, despite the awesomeness of the infinity pool at the Hilton. Both hotels score very high on the cleanliness factor. The Hilton staff is very cheerful and helpful. The room service food, while not an exceptional selection, is adequate and very tasty.
Comment from Hotel Management
Apr 5, 2017 by Rudolf, Hotel Management
Dear Speed, Warm greetings and thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Expedia regarding to your recent stay. We are happy to know that your enjoyed the service from our team members as well as the room cleanliness and hotel location. Meanwhile, we also received your added feedback on more selection on late night menu, which is an area for our improvement, and we will definitely look into this wherever possible. Once again, we appreciate your comment and we do hope to see you returning soon! With kind regards, Rudolf Troestler General Manager, Hilton Pattaya
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2017
Excellent hotel, the whole experience was amazing. The pool, the food and the staff were so friendly.
Comment from Hotel Management
Apr 5, 2017 by Rudolf, Hotel Management
Dear Sir, It is with great pleasure that we read your comments about our hotel. We are delighted to read that you were pleased with our infinity pool as well as food and the team members of this hotel. Once again thank you and we look forward to welcome you back to the hotel again. Kind Regards, Rudolf Troestler General Manager, Hilton Pattaya
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to the mall.

Posted Mar 16, 2017
Great hotel, Great staff, and a great location. Beautiful set up, everything was nice.
Comment from Hotel Management
Mar 24, 2017 by Rudolf, Hotel Management
Dear Sir, Thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Expedia regarding your recent stay here. We are very glad to know that you enjoyed the hotel in overall. We look forward to welcoming you back soon! Kind regards, Rudolf Troestler General Manager, Hilton Pattaya
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017
Overall excellent - clean, comfortable, good food, nice view
Comment from Hotel Management
Mar 4, 2017 by Eva Moral, Hotel Management
Thank you so much for your high rating, and positive comments. We do hope to welcoming you back very soon! Eva Moral Director of Operations
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel overall with disgusting hallways

Posted Jan 13, 2017
Pros: location and view
Cons: replace the carpet in the hallway you can afford it
Location: close to the beach. Great shopping mall. (Singles) lot of go-go bars near by and walking street not very far
the hotel location is great. the view from room is amazing. the room is clean. the hallway carpet of floor I was in was dirty and disgusting like 1 star hotel, very disappointing.
Comment from Hotel Management
Jan 19, 2017 by Rudolf, Hotel Management
Dear Single traveler, Thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Expedia regarding your recent stay. We are very glad that you found the location of this hotel and the view from your room to your satisfaction. However, we are really sorry to hear that the dirty carpet in hallway did not meet your expectations, which we sincerely apologize for, and rest assure, we are looking into this area for deep cleaning. Once again, thank you for your constructive feedback, and we hope you will consider staying with us again. With kind regards, Rudolf Troestler General Manager, Hilton Pattaya
5 out of 5
by Brian

Spectacular view

Posted Jan 9, 2017 on Hotels
Hilton Pattaya is new 5 star hotel, which is very modern design including infinity pool. Horizon rooftop excellent restaurant 34th floor. Flare nice with excellent waiter Oak.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Brian, We truly appreciate the time you took to write a review about your last stay in our hotel. We are pleased to learn that you enjoyed your stay, especially our Horizon roof top restaurant and the service provided by Khun Oak from Flare restaurant. It is such a pleasure to receive such positive feedback Once again thank you and we look forward to welcome you back to the Hilton Pattaya soon. Kind regards, Rudolf Troestler General Manager, Hilton Pattaya
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Jan 3, 2017
Nice hotel close to the patttaya beach. Very nice swimming pool and loop top bar.
Comment from Hotel Management
Jan 5, 2017 by Rudolf, Hotel Management
Dear sir, Thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Expedia regarding to your recent stay here. We are very glad to know that you enjoyed the location and facilities in particular to our infinity pool and Horizon roof top bar! We look forward to welcoming you back soon! Kind regards, Rudolf Troestler General Manager, Hilton Pattaya
3 out of 5
by Catherine

Not a good one as expected

Posted Dec 31, 2016 on Hotels
The hotel is in the mid of Beach Road which is good for location. But it is very noisy till 2am as there are many night clubs around. The sound blocking of the room is poor. And, I was surprised to know wifi in room is not including, unless I pay. (the most funny is non hotel guest can use lobby wifi without charge) After complaining, they finally gave me free wifi in the room. I think Hilton should enhance this sevice to guest because all other great brands hotels do not charge wifi in room nowadays! Anyway, I don't think I will come back again.