Ratings based on 199 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel overall with disgusting hallways

Posted Jan 13, 2017
Pros: location and view
Cons: replace the carpet in the hallway you can afford it
Location: close to the beach. Great shopping mall. (Singles) lot of go-go bars near by and walking street not very far
the hotel location is great. the view from room is amazing. the room is clean. the hallway carpet of floor I was in was dirty and disgusting like 1 star hotel, very disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Jan 3, 2017
Nice hotel close to the patttaya beach. Very nice swimming pool and loop top bar.
Comment from Hotel Management
Jan 5, 2017 by Rudolf, Hotel Management
Dear sir, Thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Expedia regarding to your recent stay here. We are very glad to know that you enjoyed the location and facilities in particular to our infinity pool and Horizon roof top bar! We look forward to welcoming you back soon! Kind regards, Rudolf Troestler General Manager, Hilton Pattaya
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Just give it a try!

Posted Dec 17, 2016
This was our 3rd trip to pattaya and first stay at the hilton. Externally, hotel is clearly the most classy and prestigious in the beach road area as it looms above all other buildings while brandishing the "Hilton" name. Because of this I never chose the hilton previously. Maybe I thought it was too classy for me? Haha.. At any rate we finally tried it. Check in took a little longer than expected; around 10 mins. But you do get a small welcome drink, some sort of blue flower juice or something. Upon entering the room we we shocked and excited with how nice it was. Online, the rooms look kind of basic and empty. In person, I could see that they are just simple (but in a good way). It is a special simplicity that is extremely elegant and comforting. Large rm, balcony, comfortable bed, very large bathroom with tub and shower. Additionally every employee you meet is extremely kind. The gym is great here as well and usually pretty quiet. I was on the treadmil running and a worker literally came in just to give me a towel... Pretty cool.. After working out, the pool is right around the corner. Very nice with a great few. And once again the staff is great. Nice service and reasonably priced beverages. Lastly, I recommend getting a rm with breakfast included. The price per night is roughly 30USD more. If you want to pay for breakfast without being included in your rm package it is 2000 thai baht which is closer to 60USD.
Comment from Hotel Management
Dec 21, 2016 by Rudolf, Hotel Management
Dear Jason, Warm greetings and thank you for having chosen the Hilton Pattaya and for having taken the time to share your feedback on Expedia regarding your stay. We are delighted to read your comments and glad that you found the features as well as facilities and friendliness from our team members to your satisfaction. We do hope to see your returning soon as we look forward to welcome you back to the Hilton Pattaya Kind regards, Rudolf Troestler General Manager, Hilton Pattaya
3 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Urban Hotel close to everything

Posted Sep 4, 2016
Pros: Location, location, location!
Cons: service
Location: Nightlife and everything u wish except nature.
It's a great place to stay if you want to stay close to everything especially nightlife, the pool is rather small, some of the staffs werent really helpful especially if you request something extra (we requested a clothespin and they obviously didnt have). The hotel design was excellent and the rooftop bar is just a must visit best place to enjoy the view in Pattaya.
3 out of 5
by A verified traveler from Perth Australia

Certainly not a 5 star Hotel

Posted Aug 28, 2016
Pros: Proximity , being central to Pattaya
Cons: Hotel Room sliding doors onto balconies that open easily - a female could not possibly open these doors. Better choice of TV channels in the Rooms
Location: Located in the middle of a very sex orientated district with beer bars etc , rest speaks for itself
The Hotel itself is good but the fact it is built over a Shopping Centre and you had to travel via 2 lifts to get to your room was frustrating . For an assumed 400 room hotel the pool area was very lacking in loungers and as a result we ended up not using the facility because if you were not there by 7.00am in the morning you couldn't get anything , this as well as the loungers & cabanas not being monitored by the pool staff for people putting a towel out then going off for hours on end meaning no one else you use them. The biggest issue for me however was the hotel was over run by chinese & indian tourists who have no idea of how to conduct themselves and certainly lack the social graces & manners of western tourists
Comment from Hotel Management
Sep 1, 2016 by Rudolf, Hotel Management
Dear Robert, Warm greetings and thank you for having chosen the Hilton Pattaya as the hotel of choice and for having taken the time to share your feedback on Expedia relating to your recent stay. We are happy to know that your enjoyed the location of this hotel. Meanwhile, we also received your added feedback on sliding door as well as choice of TV channel, and loungers in our infinity pool, which are highlighted areas for our improvement, and we will definitely look into those wherever possible. Once again, we appreciate your comment and we do hope to see you returning soon! With kind regards, Rudolf Troestler General Manager, Hilton Pattaya
5 out of 5
Recommended
for Everyone
by A verified traveler

Don't miss this one

Posted Aug 11, 2016
Best location by festival mall and restaurants. Beautiful views. Nice break if in Bangkok on biz. Take merc s class for $220 aranged by hotel for easy 1.5 hr ride to/from BKK. Enjoy.
Comment from Hotel Management
Oct 23, 2016 by Rudolf, Hotel Management
Dear Traveler, Thank you for selecting Hilton Pattaya for your recent stay and sharing your positive feedback on Expedia. We are truly delighted to know that you enjoyed our location and hotel view, as a good break within short distance from Bangkok. Look forward to welcome you back in the near future. Best regards, Rudolf Troestler General Manager, Hilton Pattaya
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2016
Nice hotel in great location. Excellent restaurant and pool. great views.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Great Location & very new hotel

Posted Jan 9, 2016
Excellent one night stay at this hotel in recent Thailand visit. Great ovation close to restaurants markets & night life. Across the road from the beach. excellent breakfast catering to Asuan & Western tastes. Opportunity to eat outside too.
3 out of 5
Recommended
for Couples
by A verified traveler

OK hotel. Does not have a private beach access.

Posted Jan 8, 2016
Pros: Shopping mall and Starbucks in same building.
Cons: staff need to be more friendly.
Location: near beach and walking street.
Hotel is ok, I expected more, since it is more expensive than other 5 star hotels in the city, and especially that it does not have a private beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from HCMC Vietnam

Just as nice, the second time around

Posted Jan 4, 2016
We went to this hotel for New Years in 2013. Everything was fantastic. We liked it so much, that we decided to try it again. It was just as nice this trip as the last. Great attention to detail. I called the hotel to see if I could get the same room we had last time. Two years later, they knew who I was and took care of me as if I came there often. Very nice indeed.