Exterior

Reviews of Holiday Inn Pattaya, an IHG Hotel

4.5 out of 5
Holiday Inn Pattaya, an IHG Hotel
463/68, 463/99 Pattaya Sai 1 Road, Nongprue Banglamung, Pattaya, Chonburi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1004 reviews" "
Rating 8 - Good. 324 out of 1004 reviews" "
Rating 6 - Okay. 46 out of 1004 reviews" "
Rating 4 - Poor. 14 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alisa, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Pattaya on Mar 26, 2024
Dear Alisa,We are thrilled to hear that you had a great experience during your stay! Thank you for your positive feedback, and we look forward to welcoming you back for another wonderful stay in the future. Safe travels, and we can't wait to have you back with us! Sincerely.

10/10 Excellent

Joseph, San Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and maintained. The staff is very helpful and polite.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Pattaya on Mar 21, 2024
Dear Joseph,Thank you so much for sharing your positive feedback with us! We are thrilled to hear that your stay was great, and we appreciate you taking the time to let us know about your experience.Thank you once again for choosing us, and we can't wait to host you again in the future.Warm regards,

10/10 Excellent

Wafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views
Stayed 4 nights in Mar 2024
Response from Holiday Inn Pattaya on Mar 18, 2024
Dear Wafa,We are thrilled to hear that you had a great experience during your stay! Thank you for your positive feedback, and we look forward to welcoming you back for another wonderful stay in the future. Safe travels, and we can't wait to have you back with us! Sincerely.

6/10 Okay

Mathew

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Better value elsewhere
Stayed 24 nights in Feb 2024
Response from Holiday Inn Pattaya on Mar 14, 2024
Dear Mathew,Thank you for the rating! We are always looking for ways to enhance our guests' stay experiences. Your feedback is invaluable to us. Is there anything specific you enjoyed about your stay, or is there anything you feel we could improve upon? Your insights will help us continue to provide the best possible service. We appreciate your input and look forward to hearing from you. Best regards,

4/10 Poor

Mathew

Disliked: Cleanliness
Better value elsewhere
Stayed 20 nights in Feb 2024
Response from Holiday Inn Pattaya on Mar 12, 2024
Dear Mathew, I trust this message finds you well.We sincerely appreciate your recent stay with us and value your opinion as a guest. Your feedback is crucial to us as we continuously strive to enhance the guest experience. In this regard, we would love to hear more about your stay and any suggestions you might have on how we can improve.If there are specific aspects or areas that you think we could focus on for enhancement, please feel free to share your thoughts. Your insights will play a significant role in helping us provide an even better experience for our guests.Thank you for your time and consideration. We look forward to hearing from you and hope to have the pleasure of welcoming you back for an improved stay in the future.Best regards,

8/10 Good

sik hong Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Holiday Inn Pattaya on Mar 12, 2024
Dear sik hong Francis,Thank you for the rating! We are always looking for ways to enhance our guests' stay experiences. Your feedback is invaluable to us. Is there anything specific you enjoyed about your stay, or is there anything you feel we could improve upon? Your insights will help us continue to provide the best possible service.We appreciate your input and look forward to hearing from you.Best regards,

2/10 Terrible

ABDINASIR, Yiwu

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Servië no good
Stayed 2 nights in Feb 2024
Response from Unya Petcharut, Director of Operations on Feb 19, 2024
Dear ABDINASIR,We sincerely appreciate your continued patronage and the opportunity to accommodate your extended stay with us.Our team has worked diligently to fulfill your request for an extension to your reservation. However, due to the limitation in the number of available rooms, we regret that the process may not be as smooth as we would have hoped.Please accept our sincere apologies for any inconvenience this has caused.Thank you for choosing us, and we hope that the other aspects of your stay is pleasing.Best regards,

10/10 Excellent

Eh

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Unya Petcharut, Director of Operations on Feb 9, 2024
Dear Eh,Thank you so much for sharing your positive feedback with us! We are thrilled to hear that your stay was great, and we appreciate you taking the time to let us know about your experience.Thank you once again for choosing us, and we can't wait to host you again in the future.Warm regards,

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone as great. Excellent buffet, floating bean bags in the infinity pool, everything is great!
Stayed 3 nights in Feb 2024
Response from Unya Petcharut, Director of Operations on Feb 9, 2024
Dear Eric,Thank you for your positive and uplifting post-stay comment! We are thrilled to hear that you enjoyed your time with us and that everything was to your satisfaction.Your kind words about our staff and the excellent buffet and the unique touch of floating bean bags in the infinity pool are truly appreciated. Thank you for choosing us. We look forward to welcoming you back for another fantastic stay in the future!Best regards,

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel, fantastic from start to finish in all areas
Stayed 8 nights in Dec 2023
Response from Unya Petcharut, Director of Operations on Jan 29, 2024
Dear Grant,Thank you so much for your multiple positive stay reviews! We are thrilled to hear that your experience at our hotel was exceptional and fantastic from start to finish in all areas. Your feedback is truly appreciated, and it motivates our team to continue delivering outstanding service.Thank you for choosing our hotel!Best regards,

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best Hotels in Pattaya, the rooms are perfectly sized and modern, the staff were fantastic, the numerous pool options & one of the best breakfast offerings, will definitely return
Stayed 8 nights in Dec 2023
Response from Unya Petcharut, Director of Operations on Jan 29, 2024
Dear Grant,Thank you so much for your glowing review! We are thrilled to hear that you consider us one of the best hotels in Pattaya. It is wonderful to know that you found our rooms perfectly sized and modern, and that our team left a positive impression. We are glad you enjoyed the various pool options and appreciated our breakfast offerings.We cannot wait to welcome you back for another exceptional stay. Sincerely,

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach was great.
Stayed 5 nights in Jan 2024
Response from Unya Petcharut, Director of Operations on Jan 17, 2024
Dear wayne,Thank you so much for taking the time to share your experience and for awarding us a full score in your review! We are truly grateful for your positive feedback. Thank you for choosing us and we appreciate your trust and hope to have the pleasure of hosting you again soon.Warm regards,

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Unya Petcharut, Director of Operations on Jan 17, 2024
Dear Israel,Thank you so much for taking the time to share your experience and for awarding us a full score in your Expedia review! Once again, thank you for choosing us and we hope to have the pleasure of hosting you again soon.Warm regards,

10/10 Excellent

Karamjeet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome stay lovely staff.
Stayed 4 nights in Jan 2024
Response from Unya Petcharut, Director of Operations on Jan 11, 2024
Dear Karamjeet,Thank you sincerely for your outstanding full score rating! We are truly delighted to learn that your experience with us met or exceeded your expectations in every aspect.Your perfect rating is a testament to our team's commitment to providing exceptional service and ensuring our guests have a memorable stay. It was our pleasure to host you, and we look forward to welcoming you back for another remarkable experience. Best regards,

8/10 Good

James

Stayed 14 nights in Dec 2023
Response from Unya Petcharut, Director of Operations on Jan 29, 2024
Dear James,Thank you for the rating! We are always looking for ways to enhance our guests' stay experiences. Your feedback is invaluable to us. Is there anything specific you enjoyed about your stay, or is there anything you feel we could improve upon? Your insights will help us continue to provide the best possible service.We appreciate your input and look forward to hearing from you.Best regards,

10/10 Excellent

Robert

Stayed 13 nights in Dec 2023
Response from Unya Petcharut, Director of Operations on Feb 5, 2024
Dear Robert,We wanted to express our sincere gratitude for the perfect score rating you gave us for your recent experience with our services. Your support and positive review inspire our team to continually strive for excellence in providing the best possible service. We are genuinely grateful for your trust in us.Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional experience in the future.Warm regards,

8/10 Good

Colin

Stayed 1 night in Dec 2023
Response from Unya Petcharut, Director of Operations on Dec 29, 2023
Dear Colin,Thank you for taking the time to leave a review and share your thoughts about your recent stay at our hotel. We truly appreciate your feedback as it helps us continually improve our services.We are delighted to hear that you had a positive experience, but we are always striving to enhance our services further. Could you kindly share any specific suggestions or areas where you think we can improve? Your insights are invaluable in helping us meet and exceed our guests' expectations.As we approach the New Year, we want to express our gratitude for your support and wish you a joyful and adventurous year ahead!Thank you once again, and we look forward to welcoming you back soon.Best wishes,

10/10 Excellent

Tez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel loved it from start to finish Wii definitely stay again
Stayed 4 nights in Dec 2023
Response from Unya Petcharut, Director of Operations on Dec 25, 2023
Dear Tez,Thank you for your wonderful feedback! We are thrilled to hear that you loved your experience at our hotel from start to finish. It was our pleasure to have you as our guest.We look forward to welcoming you back for another amazing stay. Have a very joyous New Year 2024!

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property and good staff . sucha an amzing location.
Stayed 3 nights in Dec 2023
Response from Unya Petcharut, Director of Operations on Dec 25, 2023
Dear Divya,Thank you for your kind words! We are thrilled to hear that you found our property awesome, the team's hospitality good, and the location amazing. Your satisfaction is our priority, and we are delighted to have contributed to a positive experience.Cheers to a season of love and togetherness! Wishing you a Merry Christmas and a New Year filled with warmth and goodwill.All the best,

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Unya Petcharut, Director of Operations on Dec 21, 2023
Dear John,Thank you sincerely for taking the time to provide us with a full-score post-stay rating. Your positive rating is incredibly gratifying, and we are thrilled to learn that your experience with us was exceptional.Our team is dedicated to ensuring our guests have a memorable stay, and your full score rating serves as a testament to their hard work and commitment.We appreciate your choosing to stay with us and look forward to the opportunity of welcoming you back for another outstanding experience.Warm regards,

10/10 Excellent

Kottur Chennareddy Chinnamuni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, shops and transport easily accessible
Stayed 20 nights in Nov 2023
Response from Unya Petcharut, Director of Operations on Dec 7, 2023
Dear Kottur Chennareddy Chinnamuni, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our property to be great and that the shops and transportation options were easily accessible during your stay.We appreciate your kind words and look forward to the opportunity to welcome you back to our property in the future.Sincerely,

10/10 Excellent

Kraig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was off the charts. Pattaya is the best and the hotel was grand.
Stayed 1 night in Nov 2023
Response from Unya Petcharut, Director of Operations on Dec 7, 2023
Dear Kraig,Thank you for sharing your enthusiasm about your recent stay with us! We are thrilled to hear that you enjoyed the breathtaking view from our hotel, and we are delighted that Pattaya and our property left such a positive impression on you.Your kind words about our hotel being grand are truly appreciated. We look forward to the opportunity to welcome you back and provide you with another exceptional stay when your travels bring you to Pattaya.Best regards,

10/10 Excellent

Dharminder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from Unya Petcharut, Director of Operations on Dec 4, 2023
Dear Dharminder,We are overjoyed to express our sincere gratitude for the full score rating you gave us. Your rating is truly uplifting and motivates us to continually strive for excellence.Thank you for choosing us, and for taking the time to share your exceptional rating. We look forward to the pleasure of welcoming you back for more outstanding stays in the future.Warm regards,

6/10 Okay

Bjorn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The staff was friendly and helpful. Property was clean Food is good. Cons. I traveled in a group and their elevator policy prented us from check on one another. If i wanted to visit a family staying on another floor, they have to meet me in the lobby then ride back up to their floor. Next was the constant construction noise i experience with no reimbursement.
Stayed 7 nights in Nov 2023
Response from Unya Petcharut, Director of Operations on Nov 22, 2023
Dear Bjorn,Thank you for taking the time to share your feedback in our post-stay survey. We truly appreciate your input as it helps us improve our services and ensure a better experience for all our guests.We understand your concern regarding the key card requirement in the lift and would like to provide some insight into the reason behind this security measure. The key card access is implemented as a safety and security measure to enhance the well-being of our guests and protect the privacy of the floors they are assigned to. This measure helps us maintain a secure environment within the hotel premises. We apologize that it has caused some frustration travelling in a bigger group to commute between the floors.We sincerely apologize for any disturbance caused by noise during your stay. We understand the importance of a peaceful and relaxing environment, and we regret that we fell short of your expectations in this regard. Our team is continuously working on ways to minimize any potential disruptions, and your feedback serves as a valuable reminder of the areas where we can improve.Once again, we thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable and comfortable stay.Sincerely,

8/10 Good

Geunju

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So quite and clean and easy from beach and terrain 21.
Stayed 2 nights in Nov 2023
Response from Unya Petcharut, Director of Operations on Nov 16, 2023
Dear Geunju,We have received your comment regarding your experience with our hotel and wanted to express our sincere gratitude for your kind words.It is wonderful to hear that you found the environment to be quiet and clean, providing a serene atmosphere for your stay. We take great pride in maintaining a high standard of cleanliness and ensuring a peaceful ambiance for our guests.Additionally, we are delighted that our location has proven convenient for you, with easy access to both Pattaya beach and shopping malls.Once again, thank you for choosing Holiday Inn Pattaya, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent!
Stayed 4 nights in Oct 2023
Response from Unya Petcharut, Director of Operations on Nov 1, 2023
Dear Colleen,Thank you so much for your wonderful inspiring words. We trust that you will allow us a pleasure of having you as our valued guest again.All the best,

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay in a quiet part of town. All rooms av good view of the ocean and are spacious. Great breakfast and great service. Overall a great value for money place to stay.
Stayed 4 nights in Oct 2023
Response from Unya Petcharut, Director of Operations on Oct 30, 2023
Dear Johan,We want to extend our sincerest gratitude for your fantastic review of your recent stay at our hotel. We are thrilled to hear that you had such a great experience and that you took the time to share your feedback with us.It is wonderful to know that you found our location in the quiet part of town to your liking. The ocean views from all our rooms and the spaciousness you experienced are indeed some of the highlights of our hotel. We are pleased that you enjoyed the breakfast offerings and the excellent service provided by our team.Your kind words are a testament to the dedication of our team and our commitment to ensuring that each guest's experience is a memorable one.Thank you once again for choosing us. We cannot wait to welcome you again!Warm regards,

8/10 Good

LIDA

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has an excellent location near the beach, shopping and clubs.
Stayed 1 night in Oct 2023
Response from Unya Petcharut, Director of Operations on Nov 1, 2023
Dear LIDA,We are thrilled to hear that you appreciated our hotel's excellent location, which is conveniently situated near the beach, shopping areas, and clubs. Thank you so much for highlighting this in your review which we trust it is very useful for other travellers. We look forward to welcoming you again in the future! Warm regards,

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the second building more new. Very nice at the 24 level. Beautiful view.
Stayed 4 nights in Oct 2023
Response from Unya Petcharut, Director of Operations on Oct 19, 2023
Dear Mario,Thank you for your positive feedback about your stay in our Executive Tower. We are delighted to hear that you enjoyed your stay and appreciated the modernity and the beautiful view from your room. Your satisfaction is important to us, and we are thrilled that you had a great experience. If you have any specific preferences or requests for your next visit, please do not hesitate to share them with us. We look forward to welcoming you back for another memorable stay with us.Sincerely,

10/10 Excellent

Anmol

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really liked staying at holiday inn pattaya. It was an incredible experience staying in the property. The best part was that they have good breakfast options available (Specifically Indian Food). I just loved the stay for all 3 nights. Will visit again. Thank you for such a lovely experience.
Response from Unya Petcharut, Director of Operations on Oct 2, 2023
Dear Anmol,We are delighted to hear that you had such a wonderful experience staying at the Holiday Inn Pattaya! It is always great to hear about positive experiences at our hotel. The availability of a variety of breakfast options, including Indian food, can certainly enhance your stay, especially if you have specific dietary preferences. Your feedback is valuable not only for the hotel but also for future travelers considering a stay there.It is fantastic that you enjoyed your three-night stay and are planning to visit again. The hotel staff will surely appreciate your kind words, and we will be eager to welcome you back for another memorable stay. Sincerely,

10/10 Excellent

Syl

Stayed 2 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Oct 2, 2023
Dear Syl,We want to express our sincere gratitude for your recent perfect rating of your stay with us. We are thrilled to hear that you had such a wonderful experience during your time at our hotel.Your positive rating reaffirms our commitment to providing exceptional service and a memorable stay for all our guests. We are delighted that we could meet and even exceed your expectations.Once again, thank you for choosing us, and we can't wait to welcome you back for another outstanding stay!Warm regards,

10/10 Excellent

Mark John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly as expected, staff were very good. I had a booking issue and needed to shorten my stay. Hotel staff were understanding and very helpful. Wotif on the other hand we’re intolerable to deal with. If it wasn’t for my persistence and the hotel good out of their way to assist Woif would have pocketed the refund made on the booking and I would have been non the wiser. Beware.
Stayed 10 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Oct 15, 2023
Dear Mark John,We appreciate your kind words about our property and the exceptional service provided by our team. It is heartening to hear that your experience was positive.We are sorry to hear that you faced difficulties dealing with the shortening of the stay yet we are glad that our team was able to assist you in resolving the matter.Guest satisfaction is our top priority, and we will continue to work towards ensuring that any booking-related issues are handled with the utmost care and efficiency. Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future, providing you with a seamless and enjoyable experience from start to finish.Warm regards,

10/10 Excellent

Brent, Buchanan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Holiday Inn Pattaya is just terrific! Room was fantastic, view was amazing, food was excellent, and the entire staff was awesome! Easy ride to night life for (roughly) 25 cents, about inexpensive as you can get!
Stayed 3 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Sep 28, 2023
Dear Brent,Thank you so much for your wonderful feedback regarding your recent stay at Holiday Inn Pattaya! We are thrilled to hear that you had a terrific experience with us and that you enjoyed every aspect of your stay.It warms our hearts to know that you found your room fantastic, the view amazing, and the food excellent. We take great pride in providing our guests with comfortable accommodations, stunning vistas, and delicious dining options, and it is gratifying to know that we met your expectations.Our entire team is dedicated to ensuring our guests have a memorable stay.Once again, thank you for choosing Holiday Inn Pattaya, and for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us strive for excellence.Sincerely,

10/10 Excellent

Vijay

Stayed 1 night in Sep 2023
Response from Unya Petcharut, Director of Operations on Sep 22, 2023
Dear Vijay,We want to express our thankfulness for your recent stay at Holiday Inn Pattaya and for the full score rating you left for us.We genuinely appreciate your support to us. If you have any suggestions on how we can enhance our services, please do not hesitate to share them with us.Your comfort and satisfaction are our top priorities.Warm regards,

10/10 Excellent

Jessamine, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the room with an ocean view and it was more than we expected!!! Facilities and breakfast was just excellent. Staff was very friendly, professional and helpful. Will definitely book with them again!
Stayed 2 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Sep 18, 2023
Dear Jessamine,Thank you so much for taking the time to share your fantastic experience with us! We are absolutely delighted to hear that you had such a wonderful stay at our hotel.It is great to know that you were pleased with the room with an ocean view. There is nothing quite like waking up to the beauty of the sea, and we are thrilled that it exceeded your expectations.We are also delighted that you found our facilities and breakfast to be excellent. We strive to provide top-notch amenities and a delicious breakfast selection to ensure our guests have a memorable stay.Our staff takes great pride in being friendly, professional, and helpful, and your kind words serve as a wonderful recognition of their efforts. We will make sure to pass on your compliments to our team.Thank you once again for choosing our hotel, and we look forward to the pleasure of hosting you again soon!Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location rooms are large and clean
Stayed 2 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Sep 18, 2023
Dear John,Thank you for your positive feedback! We are thrilled to hear that you enjoyed your stay and found our hotel to have a very good location with spacious and clean rooms. Providing a comfortable and clean environment is one of our top priorities, and we're delighted that it met your expectations.If you have any further comments or suggestions or if there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We are here to ensure that your experience with us is consistently exceptional.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Warm regards,

8/10 Good

Khalid, Doha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Sep 18, 2023
Dear Khalid,Your positive rating is a testament to our commitment to providing exceptional hospitality experiences. We are always striving to enhance our services and facilities to meet and exceed our guests' expectations. With that in mind, we would like to extend an invitation to you to share more detailed feedback about your stay. Your insights and suggestions can help us identify areas for improvement and tailor our services to better suit your needs.We genuinely appreciate your time and consideration in helping us enhance our services for future guests.Once again, thank you for choosing Holiday Inn Pattaya. It was our pleasure to host you, and we look forward to the opportunity to welcome you back in the near future.Warm regards,

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay at the Holiday inn, Pattaya. The staff are all extremely helpful and you want for nothing. We hope to return again next year.!
Stayed 8 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Sep 15, 2023
Dear Irene,Thank you so much for your kind note about your recent stay at the Holiday Inn, Pattaya. We are thrilled to hear that you had such a wonderful experience during your third visit with us.We believe that a comfortable and hassle-free experience is what every guest deserves, and we are delighted that we were able to deliver just that for you.Your loyalty as a returning guest means the world to us.Once again, thank you for choosing the Holiday Inn, Pattaya. We look forward to hosting you for your fourth stay next year and making it another exceptional experience.With Anticipation,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a room with ocean view but they gave with
Good location ie near the shopping malls and 7 eleven and many restaurants
Stayed 3 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Sep 15, 2023
Dear Valued Guest,We are delighted to hear that you found our hotel's location convenient during your stay at the Holiday Inn, Pattaya. Being close to shopping malls, a 7-Eleven, and numerous restaurants certainly adds to the overall guest experience by providing easy access to amenities and dining options. Should you have any recommendations or specific places you enjoyed nearby, please do not hesitate to share them. We hope to welcome you back for another enjoyable stay in the future.Sincerely,

10/10 Excellent

marc

Liked: Cleanliness, staff & service
Very good
Stayed 6 nights in Aug 2023
Response from Unya Petcharut, Director of Operations on Sep 7, 2023
Dear marc,We wanted to extend our heartfelt appreciation for your kind words and positive feedback about our hotel. Thank you once again for choosing Holiday Inn Pattaya, and we look forward to serving you again soon.Warm regards,

10/10 Excellent

marc

Liked: Cleanliness, staff & service
We had an issue with a room Hotel management quickly addressed issue and provided another room Outstanding
Stayed 4 nights in Sep 2023
Response from Unya Petcharut, Director of Operations on Sep 7, 2023
Dear marc,Thank you for taking a moment to share your recent experience with us. Your feedback is incredibly valuable to us as it helps us improve and ensure the comfort of our guests.We are sorry to hear that you encountered an issue with your room during your stay. However, we are pleased to learn that our hotel management promptly addressed the issue and provided you with another room to ensure your comfort. Our team takes great pride in their dedication to guest satisfaction, and your acknowledgment of their efforts means a lot to us.Your understanding and positive attitude, despite the initial inconvenience, are truly appreciated. We are committed to delivering exceptional service, and we are thrilled that you found our response to be outstanding.We hope that this experience does not deter you from visiting us again, and we look forward to the opportunity to serve you in the future.Once again, thank you for your understanding and for choosing our hotel. We value your patronage.Warm regards,

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and friendly, especially in the restaurant. The 7/11 onsite is great. It would be better if the pool offered a heating option, to warm the water in cooler temps.
Stayed 2 nights in Aug 2023
Response from Unya Petcharut, Director of Operations on Aug 22, 2023
Dear Ken,Thank you for your feedback and kind words about our staff and amenities. We are glad to hear that you are enjoying your stay with us. However, due to our tropical climate where temperatures are typically warm to hot, the investment in a heated pool may not be practical. We appreciate your suggestion and will certainly consider it for future enhancements. If you have any more suggestions or questions, please feel free to let us know.

8/10 Good

money

Stayed 5 nights in Jul 2023
Response from Unya Petcharut, Director of Operations on Aug 28, 2023
Hello money,Thank you for considering ways to improve our stay experience rating. Your input is invaluable to us. Could you kindly share any suggestions or insights you might have on how we can enhance our services and create an even better experience for our guests? Your feedback is greatly appreciated!Best regards,

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Unya Petcharut, Director of Operations on Aug 7, 2023
Dear Steve,Greetings from Holiday Inn Pattaya! We hope this message finds you well and that you had a pleasant stay with us.Thank you for choosing our hotel as your accommodation during your recent visit. We greatly appreciate your patronage and the opportunity to serve you. Your satisfaction is our priority, and we are committed to continually improving our services to ensure that each guest has a memorable and enjoyable experience.Please feel free to share your thoughts, comments, or any areas you believe we can focus on to elevate your future visits.Once again, thank you for choosing Holiday Inn Pattaya. Sincerely,

10/10 Excellent

Fergal Anthony

Stayed 7 nights in Jul 2023
Response from Unya Petcharut, Director of Operations on Aug 28, 2023
Dear Fergal Anthony,Greetings from all of us at Holiday Inn Pattaya! We are absolutely thrilled to have received your fantastic 5-star rating on Expedia. Your feedback is a true testament to our commitment to excellence, and we are genuinely grateful for your time and consideration.Have a great day ahead.

6/10 Okay

domenico, Phonphisai

Traveled with family
Liked: Amenities
The staff is courteous and polite. Internet does not work. The breakfast is ok, but the cappuccino is mistakenly served in the cup called "Mug" and without the saucer... a fall in style. I would also like to point out that the pizza served in the hotel restaurant is of very poor quality, the dough is not what is used for pizza and looks like a thin crunchy wafer which the "pizza maker" then puts it to cook in an electric oven ... although there is a large wood-burning oven for pizzas! I wonder why there is that wood-burning oven if it's not used to make pizzas?
Stayed 3 nights in Jul 2023
Response from Unya Petcharut, Director of Operations on Aug 1, 2023
Dear domenico,Thank you for sharing your feedback with us and thank you for recognizing our team member's courteousness.We sincerely apologize for the inconvenience you experienced with the internet not working properly. The issue is temporarily and is now fixed.We also appreciate your comments regarding the breakfast and the cappuccino service. We regret to inform that the coffee mug is for multi-purpose usage at the buffet breakfast service and is not only intended for Cappuccino but for all hot drinks. We highly recommend you to try our Flow Cafe for the seamless coffee experience. We also would like to apologize that the pizza was not cooked up to your preference although we serve 1,500 proportions a month and the comment is unprecedented. We want to clarify that our oven is specifically designed to operate with gas and is not intended for use with woodfire. While wood-fired ovens have their distinct advantages, our gas oven is carefully calibrated to deliver consistent and precise cooking temperatures, ensuring the best quality and safety for our guests. We are delighted to share with you that our pizza dough flour is sourced directly from Italy. We understand and appreciate your passion for authentic and high-quality pizza, and that's why we take great care in using the finest ingredients.Have a wonderful day ahead :)

10/10 Excellent

Mr Farivar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Unya Petcharut, Director of Operations on Jul 17, 2023
Dear Mr Farivar,Thank you so much for your kind rating for us. We are delight to learn that your experience is great. Please recommend us to your family & friend.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing 2nd only to the incredible staff there especially Peter from terreza restaurant. Thanks you for an amazing stay.
Stayed 6 nights in Jul 2023
Response from Unya Petcharut, Director of Operations on Jul 13, 2023
Dear David,What an amazing review and such a nice word for Peter! Please be sure that we will ensure that Peter and the team at Terrazzo know your appreciation. Thank you so much for leaving us such an inspiring review.Sincerely,

10/10 Excellent

Monsterr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Unya Petcharut, Director of Operations on Jul 13, 2023
Hello Monsterr!We love your alias :) Thank you so much for leaving such a wonderful rating for usPlease revisit us whenever your plan bringing you back here.Have a wonderful day.

10/10 Excellent

Mark, newark

Stayed 7 nights in Jul 2023
Response from Unya Petcharut, Director of Operations on Jul 31, 2023
Dear Mark,We hope this message finds you well. We are absolutely thrilled and grateful for the fantastic full score rating you gave us for your recent stay at our hotel!It was an absolute pleasure hosting you, and we sincerely hope to have the opportunity to welcome you back for another memorable stay with us in the future.Warmest regards,