Very impolite hotel staff.
Posted Apr 15, 2016 on Hotels
The fact that this is far from everything didn't bother me. It's just that the choice of restaurant nearby was very limited. The suite was huge but it has seen a better day. There were wear-and-tear everywhere. We couldn't turn off the AC in the second bedroom, the Wifi was very, very slow, it's almost non-existent. The worst was the personnel. They didn't have my reservation (3 nights) in their system and they couldn't give me the suite that I reserved and paid for. That could happen. But the lady at the reception NEVER apologized!! Incredible! She offered us two 1-bedroom, but we were a family of 4 and we had to stay in 2 separate rooms. Only when I asked if the 2-bedroom suite I reserved was available from the following night, the reception lady looked it up and confirmed that we could use the room for the following 2 nights. The girl who showed us the room was very unpleasant. The cleaning staff was not any better. They just left our pyjama on the floor! It was absolutely not worth the money I paid for this hotel.