6 outdoor pools, pool umbrellas, sun loungers

Reviews of Royal Cliff Beach Hotel Pattaya

5 out of 5
Royal Cliff Beach Hotel Pattaya
353 Phra Tamnuk Road, Pattaya, Chonburi

Reviews

8.4

Very Good

Rating 10 - Excellent. 459 out of 1002 reviews" "
Rating 8 - Good. 341 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Claudio

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
LA MIA CAMERA DELL'HOTEL ERA COMPLETAMENTE UMIDA, CON IL PAVIMENTO BAGNATO DI UMIDITA. PURTROPPO ANCHE I VESTITI, E GLI OGGETTI ELETTRONICI (CAVO PER RICARICA DEL CELLULARE E DEL RASOIO) MI SI SONO COMPLETAMENTE BAGNATI. PECCATO, HOTEL DI CLASSE, MA PURTROPPO QUESTO INCONVENIENTE MI HA CAUSATO PROBLEMI
Stayed 3 nights in Mar 2024
Response from Royal Cliff Hotels Group on Mar 25, 2024
Dear Mr. Boldini,We sincerely apologize for the inconvenience you experienced during your stay. We regret that the dampness in your room caused your belongings to get wet, including your clothes and electronic items.Upon receiving your feedback, we immediately addressed the issue by drying and thoroughly cleaning your room. We understand the importance of a comfortable and pleasant stay, and it is disappointing to hear that we fell short of your expectations in this regard.We have taken steps to prevent similar incidents in the future, including placing notices on the glass doors to remind guests to close them when using the air conditioning. Your feedback is invaluable to us, and we will use it to improve our services and prevent such occurrences from happening again.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay that reflects the high standards of our hotel.Warm regards,Hotel Manager

8/10 Good

Juan Pablo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Swimming pool amazing. Restaurants have very bad service, very slowly,more than one hour to receive 1 drink
Stayed 2 nights in Mar 2024
Response from Pensiri on Mar 4, 2024
Dear Mr.Rivera castillo,Thank you for taking the time to share your feedback about your recent stay at the Royal Cliff Beach Hotel. We are glad to hear that you found our Sky Aquarium Pool was amazing. However, we are sorry to hear that you experienced slow service in our restaurants. we apologize for any inconvenience. Your feedback is invaluable to us, and we will use it to make improvements and enhance the overall experience for our guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to our property in the future. Best regards,Royal Cliff Hotels Group

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love great for families couples or one self! Worth every penny and would book again
Stayed 4 nights in Feb 2024
Response from Pensiri on Feb 12, 2024
Dear Ms. Medina,Thank you for sharing this review following your recent stay with us,We are delighted that you found our hotel great for families, couples, or oneself! and worth every penny. We appreciate that you enjoyed your overall experience and gave us a perfect score.It is a pleasure having you as our guest and we look forward to welcoming you back, for another enjoyable stay. Best regards, Royal Cliff Hotels Group

10/10 Excellent

boris, studio city

Stayed 6 nights in Jan 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worlds great pools!
Stayed 5 nights in Jan 2024
Response from Pensiri on Feb 2, 2024
Dear Mr. Newcombe,Thank you very much for selecting us for your stay. We appreciate your compliment that our pool is one of the world great pools! We are delighted that you enjoyed your time with us and look forward to welcoming you back soon.Best regards, Royal Cliff Hotels Group

8/10 Good

alain

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Pensiri on Feb 12, 2024
Dear Mr. Damen,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

10/10 Excellent

Vanessa, BONDI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Lots of dining options and pools to choose from. Breakfast Buffet served up until 10.30am which was convenient. Only thing to note is that the pool at the Royal Cliff is only for their guests. This was not explained to us nor is it clearly advertised. There is a day spa and also a beautician / hairdresser called Beautique which is handy. Service by staff was helpful and friendly. However over the busy period of Christmas and new years I think it was under resourced so there was a wait for some services. The pool reservation sign is being ignored by guests so people are leaving towels and items on seats to reserve and other guests missing out. The pool towels ran out because guests were taking more than their assigned 2 towels per room per day. The cafe downstairs in the lobby was understaffed - coffee to go orders took forever, consider over busy periods having more staff.
Stayed 7 nights in Dec 2023
Response from Clive on Jan 9, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our fantastic property, the variety of dining options, and the convenience of our breakfast buffet served until 10:30 am.We sincerely apologise for any inconvenience regarding the Royal Cliff pool policy. We understand the importance of clear communication, and we appreciate your feedback. Rest assured, we will take immediate steps to ensure that this information is communicated more effectively to our guests. We have this policy in place so only in house guests benefit from our luxurious facilities.We're glad to hear that you found our on-site amenities, such as the day spa and Beautique, to be handy. It's always our goal to provide a range of services to enhance our guests' experience.Regarding the challenges faced during the busy Christmas and New Year period, we apologise for any delays in service. Your feedback is valuable, and we will certainly review our staffing levels to ensure a more seamless experience during peak times. We also appreciate you bringing to our attention the issue with the pool reservation signs, and we will address this matter promptly to ensure a fair and enjoyable experience for all guests. We did ensure guests were served as promptly as possible in all our outlets, especially for the Christmas Day buffet and NYE Gala Dinner.Your comments about the cafe understaffing during busy periods are duly noted. We will review our staffing arrangements to improve efficiency and reduce wait times for our valued guests.Thank you once again for your detailed feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future. Your insights help us make continuous improvements to enhance the overall guest experience.Warm regards,CliveGroup Hotel Manager

8/10 Good

egemen

Stayed 9 nights in Dec 2023
Response from Pensiri on Dec 25, 2023
Dear Mr. Keskin,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

10/10 Excellent

Ana Maria A Barreto, BIRDSBORO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Pensiri on Dec 17, 2023
Dear Ms. Barreto Ferrao,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

10/10 Excellent

Frances

Stayed 7 nights in Nov 2023
Response from Pensiri on Dec 25, 2023
Dear Mrs. Coslovich,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

10/10 Excellent

Yen ju

Stayed 2 nights in Nov 2023
Response from Pensiri on Dec 25, 2023
Dear Ms. Lay,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

4/10 Poor

MIN JUNG

Stayed 1 night in Oct 2023
Response from Pensiri on Oct 5, 2023
Dear Ms. Kim,Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Best regards,Royal Cliff Hotels Group

10/10 Excellent

Sahori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es todo muy hermoso, el resort tiene cualquier tipo de spots para pasarla de maravilla
Stayed 3 nights in Aug 2023
Response from Pensiri on Sep 2, 2023
Dear Ms Murakami Carranza,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Stay safe & Best regards,Royal Cliff Hotels Group

10/10 Excellent

YOONSIK

Stayed 3 nights in Aug 2023
Response from Pensiri on Aug 31, 2023
Dear Mr Choi,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Pensiri on Aug 23, 2023
Dear Mr Janes,We would like to thank you for your score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Pensiri on Aug 14, 2023
Dear Janes,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

10/10 Excellent

Robert

Stayed 3 nights in Aug 2023
Response from Pensiri on Aug 31, 2023
Dear Mr Fuchs,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

6/10 Okay

Eldar

Stayed 11 nights in Jul 2023
Response from Pensiri on Aug 13, 2023
Dear Mr Myrvoll,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

4/10 Poor

Anne Kristine

Stayed 3 nights in Jun 2023
Response from Pensiri on Aug 13, 2023
Dear Ms Calpis,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

10/10 Excellent

CHING YEE MIRANDA

Stayed 2 nights in Jun 2023
Response from Pensiri on Jun 29, 2023
Dear Ms Lau,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

10/10 Excellent

Intira

Stayed 5 nights in Jun 2023
Response from Pensiri on Jun 18, 2023
Dear Ms Saman,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

10/10 Excellent

Laurent

Stayed 5 nights in May 2023
Response from Pensiri on Jun 6, 2023
Dear Mr Turlure,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Pensiri on Jun 6, 2023
Dear Ms Greer,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

10/10 Excellent

Sarinnart

Stayed 1 night in Apr 2023
Response from Pensiri on Jun 6, 2023
Dear Khun Sarinnart,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

10/10 Excellent

Carlos

Stayed 4 nights in Apr 2023
Response from Pensiri on Jun 6, 2023
Dear Mr Navarro,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

2/10 Terrible

Thomas

Stayed 1 night in Apr 2023
Response from Pensiri on Jun 9, 2023
Dear Mr Kokosinski,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

6/10 Okay

james

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was great staff was not
Stayed 1 night in Apr 2023
Response from Kamonchanok on Apr 24, 2023
Dear Valued Guest,Thank you for taking the time to leave a review of your recent experience at the place you visited.We are sorry to hear that your interaction with the staff did not meet your expectations.To better understand your concerns and help address any issues, could you please provide further details about your experience?Your feedback is important to us, and we appreciate any additional information you can provide.Thank you again for sharing your thoughts with us.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

6/10 Okay

warittha

Traveled with family
Liked: Staff & service, property conditions & facilities
Breakfast so poor and expensive if u have other choice just go other place. Bed is ok just soso for 5 star hotel Check out so slow with a small no of staff Overall not bad but it can be better
Stayed 1 night in Apr 2023
Response from Kamonchanok on Apr 17, 2023
Dear Valued Guest,Thank you for taking the time to provide your feedback about your recent stay at our property.We are sorry to hear that you were disappointed with our breakfast offerings, as well as the speed of the check-out process.However, concerning your comments regarding the quality and cost of our breakfast.Please note that we receive a lot of good comments on the quality with more than 120 items available.Also, our breakfast at 550THB is very competitive compared to other luxury properties.Regarding the check-out process, we apologize for any delay you experienced.We have reviewed our procedures and will ensure we have adequate staff available.We appreciate your feedback and hope that you will consider staying with us again in the future.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

10/10 Excellent

Sabrina

Stayed 2 nights in Mar 2023

6/10 Okay

Odd Terje

Traveled with partner
Liked: Staff & service, amenities
Dirty beach, never cleaned. Bar opening hours very limited.
Stayed 9 nights in Feb 2023
Response from Kamonchanok on Mar 13, 2023
Dear Valued Guest,Thank you for sharing your feedback with us.We are sorry to hear that your experience did not meet your expectations.We have shared your feedback on the dirty beach with our housekeeping team so they can work on improvement.Concerning the opening hours of the bar, we have adapted our opening time during the convention.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

2/10 Terrible

orit

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Construction noise
Hotel decided to have construction (very loud hammering & power tools noise)in the room above & front desk manager wanted to have me moved to another room rather than have he construction done when the rooms below are unoccupied!!!
Stayed 4 nights in Feb 2023
Response from Kamonchanok on Mar 13, 2023
Dear Valued Guest,Thank you for sharing your experience with us.We are sorry to hear that your stay was disturbed by the construction noise.We understand that this can be frustrating and disruptive, and we apologize for any inconvenience caused.We would like to assure you that we always strive to provide our guests with a comfortable and peaceful stay.However, in some cases, it may be necessary to carry out maintenance or construction work to maintain the quality of our facilities.We regret that the front desk manager's solution did not meet your expectations.We have taken note of your feedback and will do our best to improve our communication with guests in similar situations in the future.We hope that you will give us another opportunity to serve you and that your next stay will be more enjoyable.Thank you for choosing to stay with us.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

10/10 Excellent

TAEHUN

Stayed 2 nights in Feb 2023

4/10 Poor

David, New York

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Its a ‘beach hotel’ without a beach. Really disappointed to find a concrete terrace with no sand swimming beach. Described the mini suite as sleeping four, but was only given two single beds. Not great for a family situation. All ‘amenities’ are not free, but incur a surcharge. Expensive breakfast buffet. Not really a good deal for a weekend away from Bangkok.
Stayed 1 night in Jan 2023
Response from Kamonchanok on Feb 4, 2023
Dear Valued Guest,We are sorry that your travel experience with us was not up to your expectations,Please note that our Private Beach gives direct access to the Sea and it is a Sand Beach unlike how you mentioned it.Our Mini Suite is advertised for 2 persons with the possibility of adding an extra bed, it is not for 4 persons if you refer to our website.Concerning our Breakfast and amenities, the prices we offer are very competitive compared to other Luxury properties in Pattaya.Best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

10/10 Excellent

Steve

Stayed 2 nights in Sep 2022

10/10 Excellent

mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, even thought all activities stop around 11 pm but it was nice place to stay at.
Response from Kamonchanok on Jan 18, 2023
Dear Valued Guest,I would like to thank you for taking the time to write a positive review about our hotel.We are delighted to read that your overall experience with us was memorable.It is a pleasure having you as our guests.We look forward to your next visit.With my best regards,Vera NakvacharaTraining ManagerRoyal Cliff Hotels Group & PEACH

10/10 Excellent

Jens Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice seaview and awsome oceanside swimming pool
Very good value deal for a seaview mini suite. But dear Royal Cliff dont be so stingy on the welcome drink. That mixture from the chemical lab u gave us as only available choice was not drinkable. Better not offer anything instead. The poolside service could improve too.
Stayed 1 night in Dec 2022
Response from Kamonchanok on Jan 9, 2023
Dear Valued Guest,Thank you for sharing your comment following your recent stay with us. We are delighted that you enjoyed the outstanding sea views. And our magnificent sky aquarium swimming pool.We are sorry that the welcome drink “Blue Kiss” did not please you and that our service did not live up to your expectations. Thank you for highlighting it and we wish to improve the quality of our services and facilities to offer the best travel experience there is.We hope to welcome you back soon, it is a pleasure having you as our guest.With my best regards,Royal Cliff Hotels Group

10/10 Excellent

Gary, Vale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are not quiet tiled floors you hear everyone moving around and constant slamming of doors ...i did ask for a quiet room
Response from Kamonchanok on Jan 13, 2023
Dear Valued Guest,Thank you very much for staying with us.We are sorry you encountered issues during your stay.We have shared your feedback with our Front Office Manager.We hope you will give us another chance and visit us again in the future.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

10/10 Excellent

Kirklyn Stacia

4/10 Poor

Carrie, Forest Hills

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
This hotel is understaff. We booked the Christmas Eve dinner and had to wait 45 mins for the entree and when the food came out it was cold. Also, I went to get a manicure & pedicure at the salon. When they finished, they add on another charge for polish. I never heard of a manicure & pedicure do not include polish. I send an email to the hotel and never received a response. I will never go back to this hotel again. I didn’t give them the lowest rating because the staffs did work hard.
Response from Kamonchanok on Jan 13, 2023
Dear Valued Guest,We are sorry you encountered issues during Christmas Eve.I would have recommended you to inform the supervisor in charge during the evening as we could have solution the issue easily.I was surprised to hear you waited 45 minutes as the service was smooth during this evening and we got many good compliments.Concerning your issue at the beauty salon,Please contact me directly, I will not miss replying and will be pleased to assist you.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

10/10 Excellent

HYAM

Stayed 5 nights in Dec 2022

2/10 Terrible

Dhari

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very unhappy with the staff at the hotel, after checking out and them checking the room and I’m out the hotel I get accused of robbing their alcohol. After a 45 minute conversation of going backwards and forwards they say you’re not to blame. Very bad experience and waste of time missed my flight because of their nonsense
Stayed 1 night in Nov 2022
Response from Kamonchanok on Nov 29, 2022
Dear Valued Guest,We were also disappointed about how the situation turned out,You were in the hurry but indeed there were charges left for the minibar.It took longer than expected to sort the issue and because of a language barrier with the housekeeping, we accepted not to charge you.However, it took 45 minutes to leave the hotel mostly due to the lateness of your transportation.But we are sorry you ended up missing your flight.With my best regards,Thibault SellierResident ManagerRoyal Wing Suites & Spa

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach access, beautiful pools, lovely spa experiences, great service.
Stayed 7 nights in Nov 2022
Response from Kamonchanok on Nov 25, 2022
Dear Valued Guest,Thank you very much for taking the time to share your wonderful review.We are delighted to read that you enjoyed the beautiful hotel with a private beach and our magnificent sky aquarium swimming pool.We are very happy that you appreciate the quality of service of our team and have a lovely experience at the spa.We do look forward to welcoming you back very soon for another enjoyable stayBest Regards,Royal Cliff Hotels Group

8/10 Good

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a high end resort facility. They have pretty much anything and everything at this resort (for a price). It is quite expensive on the property. Meals are outrageously overpriced and a taxi from the hotel is easily 3x (or higher) of a regular taxi. The resort is huge so you feel trapped. You cant walk anywhere and always have to book a taxi. Dont book a taxi from the hotel. Use grab or uber as you will save tons of.money. I'm not a cheap person, i just dont like paying way more than you need to, when you can walk 1 min off the resort and pay 1/8 of the price for a meal, taxi, or amenities. Beautiful rooms, resort is gorgeous, and pool is amazing. Other than the price of everything else, its nice.
Stayed 4 nights in Nov 2022
Response from Kamonchanok on Nov 29, 2022
Dear Valued Guest,Thank you very much for taking the time to share your feedback following your stay at the Royal Cliff Best Hotel.We were delighted to read that you enjoyed our accommodations and the Infinity Pool overlooking the Gulf of Thailand.Also, we are sorry that your felt our prices were too high, we are actually very competitive compared to other Luxury Hotels in town.Concerning our taxi service. We are cooperating with the Thailand taxi association that regulates all the prices, and unlike the local taxi, we can guarantee your safety and the return of your belongings in case they are forgotten in the car. We do not make a profit from this service. Also, the option is available to contact a local taxi or to order transportation online.We hope you will visit us again in the future.It is a pleasure to have you as our guest.With my best regards,Thibault SellierResident ManagerRoyal Wing Suites & Spa

10/10 Excellent

Noor Ilyaas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel was a little far from the sites around pattaya city it was a very quiet and pleasant place. Definitely would come back!
Response from Kamonchanok on Nov 4, 2022
Dear Valued Guest,Thank you so much for sharing your review following your stay at the Royal Cliff Beach Hotel.We are delighted to read that you enjoyed your stay with us. We could not agree more that our location is ideal for those who wish to have a quiet and relaxing stay away from the noise of Pattaya city and enjoy the beauty of nature the hotel is surrounded by.We are sorry that you found the distance to be far, and hope you were able to utilize the hotel shuttle bus whilst visiting Pattaya Down Town.We look forward to your return for another enjoyable stay. It is a pleasure to have you as our guest.Best regards,Royal cliff hotels Group

10/10 Excellent

ABDULAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect.
Stayed 16 nights in Sep 2022
Response from Kamonchanok on Oct 6, 2022
Dear Valued Guest,Thank you very much for sharing your feedback following your stay at the Royal Cliff Beach Hotel.We are delighted that you enjoyed your overall experience with us.We sincerely hope to welcome you back again soon.It was a pleasure having you as our guest.With my best regards,Thibault SellierResident ManagerRoyal Wing Suites & Spa

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 8 nights in Aug 2022
Response from Kamonchanok on Sep 13, 2022
Dear Valued Guest,Thank you for sharing your feedback following your recent stay with us.We are delighted that you enjoyed your overall experience with us!We hope to welcome you back again soon,It was a pleasure having you as our guest.With my best regards,Thibault SellierResident ManagerRoyal Wing Suites & Spa

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Thailand
Been 27 years since I last stayed, and I was so pleased to see the standard is still 5* plus. Amazing food, amazing breakfast, and one of the best swimming pools found in Thailand. The room is lovely and spacious, and the bed is soft uncomfortable.
Stayed 2 nights in Aug 2022

2/10 Terrible

Wing Chun Joanna

Stayed 4 nights in Jul 2022
Response from Thibault Sellier on Aug 4, 2022
Dear Valued Guest, Thank you for sharing your comments following your recent stay with us, We are sorry that our service didn't live up to your expectations, if you would give us more details. We always try our best to improve the quality of our services and facilities. We hope you would extend us an opportunity to welcoming you back again in the future. With my best regards, Thibault Sellier Resident Manager