Not quite impress as expected
Posted Apr 7, 2016
I took whole family to stay for 2 nights the first time I booked for 2 rooms 3 nights and then I end up with try to change to 3 rooms but 2 night instead the good thing that hotel try to accommodate but it is not easy process take me a hour it because Expedia issue or they not try to make it easy ( because they mention the price suppose the same if hotel will think clearly and make it easy 2 rooms 3 nights to 2 nights 3 rooms if room available since they have many room available on that time ) it all about customer service they nice and friendly but not quite good with deal or resolve the problem anyway I end up with pay extras about $70 for extras 2 adults with original $966 so it over $1000 for 3 rooms and 2 night stay and also they call to charge extras about $30, 2 days after I check out and I still paying them without understand what it for It about room price different rate , time or something since I don't want to ruins my day with all that curiously so I just ask my sister to transfer money to them as they asking for. This hotel overprice if compare with overall facility and service ,
Pros: Good set up and concept resort, quite , private beach , bikes, boats
Cons: Resort low maintained, a lot mosquitos at night , the room floor very slippery not good for kids, over price charge, have a lot of rock on one side of the beach , the staff or no staff service it on side the pool to set up the umbrella for guest.
I wish I check the review before I book instead check photo.