Posted Sep 13, 2016 on Hotels
There's a disconnect between the amount of English speaking staff anticipated just based on its online presence and what's actually there, which isn't that big of a deal. They did, however, have me forward my email receipt and took forever looking up my reservation? The bigger deal was the cleanliness of the room... hair everywhere, water stains -- I'm not even sure they cleaned it. The bathroom consistently reeked. I don't usually stay in nice hotels, so it was disappointing that one I booked based on design turned out this way. The last day we got a call 8 minutes before checkout telling us we had to leave in five minutes, which made me feel scrutinized and rushed. I don't recall reading anything about the 100 baht late checkout fee, but if I'm wrong I'd love to be linked to it. Reading some visitors' racist remarks about other guests makes me wonder what how management has potentially internalized the issue in how they treat their guests, and I hate to have such thoughts on vacation. Then they tried to charge us extra for the complimentary water. I stayed at two other hotels in the area, all glowingly positive experiences.
The only positive here was the breakfast -- that was pretty decent.