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Reviews of The Sun Xclusive

3 out of 5
The Sun Xclusive
358/27 Moo 10, Thap Praya Road, Nongprue, Banglamung, Pattaya, Chonburi

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 177 reviews" "
Rating 8 - Good. 67 out of 177 reviews" "
Rating 6 - Okay. 44 out of 177 reviews" "
Rating 4 - Poor. 18 out of 177 reviews" "
Rating 2 - Terrible. 16 out of 177 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

aditya

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Dec 2023
Response from Nattree Ch on Jan 11, 2024
Dear Sir,Warm greetings from Sun Xclusive, PattayaThank you for choosing our hotelHope to welcome you againWith Best RegardsHotel Management

6/10 Okay

Sheikh

Stayed 3 nights in Dec 2023
Response from Nattree Ch on Jan 11, 2024
Dear Sir,Warm greetings from Sun Xclusive, PattayaThank you for choosing our hotelHope to welcome you againWith Best RegardsHotel Management

10/10 Excellent

Thomas

Stayed 15 nights in Sep 2023
Response from Nattree Ch on Oct 30, 2023
Dear Sir,Warm greetings from The Sun XclusiveThank you for choosing our hotel and thanks again for giving us a 10 score.With Best Regards,

4/10 Poor

Nag

Guests and cleaning staff are very loud in hallways all day.
Stayed 8 nights in Aug 2023
Response from Nattree Ch on Sep 8, 2023
Dear Sir,Greetings from The Sun Xclusive HotelThank you for choosing our hotel, We are sorry to make you unhappy during your stay with us,With best regards,Hotel Management

8/10 Good

AMANDEEP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Nattree Ch on Jun 26, 2023
Dear Sir,Thank you for choosing our hotel, thanks again for giving us an 8 score out of 10 we will share it with our teamWith best regards

2/10 Terrible

George, Blythewood

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Customer Service
Stayed 9 nights in Apr 2023
Response from Nattree Ch on Apr 26, 2023
Dear Sir,Thank you for choosing our hotel, and sorry to make you not comfortable during vacationWith best regards

10/10 Excellent

Barzan

Stayed 11 nights in Mar 2023
Response from Nattree Ch on Apr 13, 2023
Dear Sir,Thank you for choosing our hotel, we hope to welcome you again,With best regards,Hotel Management

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Stayed 5 nights in Nov 2019
Response from Lookpla on Dec 5, 2019
Greetings from The Sun Xclusive Thank you for choosing our hotel for your stay in Pattaya. We are glad that you enjoyed your stay with us ,We are happy that you were satisfied with our services, housekeeping, hotel policy, location and most importantly value for money. We hope you choose us next time as well. I hope to see you soon. Best Regards, Reservation Department

10/10 Excellent

SUNGMOO

Traveled with family
Liked: Cleanliness, staff & service
가성비 좋은 호텔, 비교적 다양한 조식, 위치는 보통.
위치가 처음에 찾아가기는 다소 힘들 수 있습니다. 위치는 남부 파타야, 워킹스트리트 입구 기준으로 절반이상 들어가서 좌측 골목으로 빠진 위치로, 워킹스트리에서 걸어갈 수 있을 정도의 위치입니다. 주위의 거리는 인도거리로 음식점 등 모두가 인도스타일로 되어있음. 다른곳으로 이동하려면 싸이2과 남부파타야의 교차로까지 걸어가서 썽태우를 타는것을 추천합니다. 발리하이 선착장까지의 거리도 짧아서 마음만 먹으면 걸어갈 수 있습니다. 그래도 오토바이 택시를 타는것을 추천합니다. 조식은 충분히 다양했고, 객실도 휴식을 취하기에 충분했습니다.
Stayed 2 nights in Nov 2019

8/10 Good

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good.. value for money
Stayed 6 nights in Sep 2019
Response from Nattree Chinsamut on Oct 2, 2019
Greetings from Sun Xclusive Hotel, Thank you for choosing our hotel for your stay in Pattaya. We are glad that you enjoyed your stay at Sun Xclusive Hotel. We hope you choose us next time as well. I hope to see you soon. Best Regards,

10/10 Excellent

SAMEER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel for Friends Group
Excellent Location, Stay was very good. Ckean Rooms, Rooftop Swimming pool. My 7th Time to stay at this Hotel. Guest Friendly too.
Stayed 5 nights in Jun 2019
Response from Nattree Chinsamut/Resident Manager on Jul 7, 2019
Dear M.SAMEER Greetings from Sun Xclusive Hotel, Thank you for choosing our hotel for your stay in Pattaya. We are glad that you enjoyed your stay at Sun Xclusive Hotel. We hope you choose us next time as well. I hope to see you soon. Best Regards,

10/10 Excellent

Bob, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay the staff are the best and so friendly
Stayed 26 nights in Oct 2018
Response from Nattree Chinsamut/Resident Manager on Nov 1, 2018
Dear Sir. Thank you for staying at our hotel. For your review, the hotel has delivered to the staff. To be encouraged and hope to welcome you in future We look forward to welcoming you again. With best regards,

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nattree Chinsamut/Resident Manager on Apr 12, 2018
Dear Sir Thank you very much

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel front desk good service and good locatio
Response from Nattree Chinsamut/Resident Manager on Mar 28, 2018
Dear Sir. Thank you for staying at our hotel. For your review, the hotel has delivered to the staff. To be encouraged and hope to welcome you in future With best regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Rubbish, needs to be closed down.
We booked 7 Executive Rooms and uponing checking in late night after an 15 hours long flights was told they did not have 7 Executive Rooms. We paid for an rooms which we did not get... no apologies from managements. Rooms not clean at all, bugs running around everywhere in the room. Toilets blocking up, to many group of Indian guys from India making noises which puts an bad name to British Indian people.
Stayed 10 nights in Feb 2018
Response from Nattree Chinsamut/Resident Manager on Mar 22, 2018
Dear Sir Thank you for staying at our hotel. And apologize for the disappointment you may have during your vacation. For the review you have commented. We offer the management. I will continue to improve. We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
January 2018
Problem when booking in no room for the first night. Another hotel was offered and stayed there the one night and free breakfast was offered for the for the remaining stay which I excepted Other wise love the hotel
Stayed 23 nights in Jan 2018
Response from Nattree Chinsamut/Resident Manager on Feb 15, 2018
Dear Sir Sorry to keep you from the first day of your stay and thank you for your forgiveness. And choose to come back with us again. The comments you give to the team will be notified staff to be encouraged. with best regards

6/10 Okay

Paul

Liked: Room comfort
Disliked: Staff & service
No thanks
Overlooking old rundown empty building , not a pleasant view
Stayed 4 nights in Dec 2017
Response from Nattree Chinsamut/Resident Manager on Jan 28, 2018
Thank you for staying with us. I apologize for not being comfortable with your stay. With best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean.... comfortable and I would recommend
Stayed 6 nights in Oct 2017

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good value for money.
Hotel was in good condition, rooms were clean spacious and modern. Comments about the swimming pool seem to be true, was a murky brown pond when we went up, didn’t risk swimming in it. The hotel is close to many massage places as well as only five minute walk to walking street. Staff are friendly and speak good English
Stayed 4 nights in Oct 2017

10/10 Excellent

ROSHAN G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

vincent

Liked: Staff & service, room comfort
All things consider a good value
No major issue. Upside was location, staff and price. A 10-12 walk to Walking Street. All the essential next to hotel for travelers. Please note the following: If you are going to do laundry and not use the hotel then don't use laundry right next to hotel. All establishments will charge by the piece. If you don't mind walking 5 minutes you can locate neighborhood laundry store. The prices will be about 50% cheaper. Downside of hotel included AC not running as efficiently as it could. The reason was the filter was completely clogged up. A simple cleaning would have done wonders. TV and remote did not function at an acceptable level. Trying to watch the TV from the bed did not work out well. Overall though the attitude of the staff, hotel location and general appearance of the room and hotel made the stay enjoyable.
Stayed 2 nights in Aug 2017

8/10 Good

dharam, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near to walking street
Nice very good location and cleanlyness of room hotel

10/10 Excellent

Bob, Leeds England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel
Only stayed 3 nights . Had a lovely room clean, great view. Would stay again. Good value

4/10 Poor

Steven

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

Verified traveler

10/10 Excellent

Hewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best for what you pay
Was really great.. Nice working staff and really convenient to everywhere. Thanks a lot. Definitely I will stay here again.

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is not what they show on the pictures (Nasty place
Derty place, it doesn't looks like the pictures they show at all. A/C didn't work, rude staf, bad place. Nasty place Then they tray ta charge extra

8/10 Good

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible hotel
Absolute horrible experience. Room was not as it looks online. Front desk Service was absolutely terrible. They would not even call is a cab when we were leaving. They told us to go outside and grab one ourselves so we had to leave all our luggage and chase one down. Every single night we had people slamming doors and being so loud that it kept us up all night. Hotel did nothing about this. Came down for breakfast and there was nothing left. Do not suggest staying there at all. Please save the frustration and book somewhere else. There are many other hotels in pattaya that I am sure will treat you like a human being.

2/10 Terrible

CDNchick, canada

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
not for us
the hotel itself was good enough but the other guests on our floor were loud and inconsiderate. they would come home and bring outside guests into the hotel and began to scream and yell. they were banging on the walls and throwing things. the staff could not help us either. they seemed afraid of the other guests. overall bad experience and we checked out early. only conveniently close to walking street. rating 1.

8/10 Good

Gordon

Liked: Cleanliness, property conditions & facilities, room comfort
Ok hotel
Clean room needed to be closer to beach road

6/10 Okay

Gabrielle, Washington, DC

Disliked: Cleanliness, staff & service, room comfort
Sigh
There's a disconnect between the amount of English speaking staff anticipated just based on its online presence and what's actually there, which isn't that big of a deal. They did, however, have me forward my email receipt and took forever looking up my reservation? The bigger deal was the cleanliness of the room... hair everywhere, water stains -- I'm not even sure they cleaned it. The bathroom consistently reeked. I don't usually stay in nice hotels, so it was disappointing that one I booked based on design turned out this way. The last day we got a call 8 minutes before checkout telling us we had to leave in five minutes, which made me feel scrutinized and rushed. I don't recall reading anything about the 100 baht late checkout fee, but if I'm wrong I'd love to be linked to it. Reading some visitors' racist remarks about other guests makes me wonder what how management has potentially internalized the issue in how they treat their guests, and I hate to have such thoughts on vacation. Then they tried to charge us extra for the complimentary water. I stayed at two other hotels in the area, all glowingly positive experiences. The only positive here was the breakfast -- that was pretty decent.

10/10 Excellent

Peter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Single Adults
Hotel has "No Extra Charge" policy for "Guests" and is Located less than 5 minutes away from "Walking Street" just off the busy "2nd Road" with its many Shops Restaurants etc.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

sureyya, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel,not hotel
Bad wifi,renovations happening,loud fellow guests.made to change rooms halfway through my stay.denied request for late check out.no airport transfer.

10/10 Excellent

Mahendra, Perth

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is ideally located, short walk to beach and nightlife areas

6/10 Okay

Rajesh, Nagpur

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good hotel,bad hospitality
Hotel was very good in comfort but majority of hotel staff was rude and arrogant and hospitality was not very great.

6/10 Okay

Ratna, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad...
Good hotel but right on the edge of town. i.e. there is nothing beyond where this hotel is. Walking Street is about 10 min walk in the other direction. There is a 7-11 opposite hotel and a number of Indian restaurants between hotel & Walking Street so finding Thai food nearby is not easy. You can take a Songtheaw (local bus) from just outside the hotel to Walking Street (if you don't like the walk) or to the bus station (10 mins) where buses go to Suvarnabhumi airport from. WiFi router was at the far end of the corridor from where my room was so the connection was weak and kept dropping. Pool is on 8th floor but you need to get towels from reception. Staff were friendly & helpful. Won't mind staying again.

8/10 Good

ben, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't ask for any more
This hotel ticked all the boxes in regards to location aswell as a good room with a balcony

8/10 Good

Ajay

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveler

Convenient for a quick short stay.
Convenient for a quick short stay. Convenient for a quick short stay. Convenient for a quick short stay.

6/10 Okay

Verified traveler

Good price and near Walking Street
Hotel is near to Walking Street if you know how to get into the "small lanes / small road" or "soi". Takes about 5mins walk. If you follow the main road it will take about 10-15mins walk. Very convenient,across the road there's mini marts / 7eleven. And along the main road, there's many arabian restaurants and many more. We was here in September 2015 and stayed for 3nights. Awesome swimming pool, bar and views up there. But too bad it were raining heavily when we're there. Sure to book again this hotel as it has balcony too. Our room is very comfortable and its around the corner and spacious. There's mini fridge, safe box, wardrobe and umbrella too... Reckon for couples / group of friends...

2/10 Terrible

Pitiduwe, Melbourne, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUDE STAFF
The reception female staff is really rude (specially the evening one). This is an important major issue that has to be rectified. I have seen other guests have commented the same.

2/10 Terrible

Pitiduwe, Melbourne, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUDE HOTEL
The front office women were very rude. No smile no greeting, just frawnwd faces. cold. They have forgotten the Thai hospitality. Want to charge extra for everything. Very poor management. Noisy and dark hotel full of shorts and thongs wearing Indians. Not suitable for families. Never go this hotel

2/10 Terrible

Pitiduwe, Melbourne, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel and Staff
The reception staff did not greet us even on arrival. Very rude and unfriendly. I expected a warm heartly welcome in a typical Thai manner with two hands clasped in a greeting manner with smile and "sapunska" (Hello) word. Instead the girl was very rude and "Have you Booked" ? They have forgotten how to smile and be helpful and behave in a Thai way. Probably they picked up the rude manners from the guests. But it is up to the Management to correct the staff. Luckily I checked the mini bar on arrival and noticed there was only one Coke cans instead of two (According ti the Mini Bar Menu), I reported this immediately to the reception. The receptionist came with a security person as a witness to check the mini bar, and assured us that will not be charged. But when on book out, the coke was charged to our bill. Afternally it was taken off our bill.poor management and poor communication between the staff. Hotel Charged 54 Baht ($1.64) for a chipped drinking glass in our room.On book out the bell boy took our luggage to ground floor, when the taxi came no one could locate him. My self and my family with 3 kids had to push the bell trolley with our luggage to the taxi and unload the luggage. No other staff came to help even. they just said the "bell boy has gone somewhere" NOT RECOMMENDED FOR FAMILIES OR EUROPEANS OR TO ANYBODY DESCENT

10/10 Excellent

Shivangi Luthra

Liked: Cleanliness, staff & service, room comfort
Good
It was very amazing staying in this hotel. I would like to recommend this to everybody that are visiting Bangkok to stay in this hotel for sure. Happy staying.

2/10 Terrible

Ran01

Disliked: Cleanliness, staff & service, room comfort
STAY AWAY
This Hotel was very noisy people yelling and talking loud till 5AM and started again at 7AM. It also is in a area of town that would make most American feel uncomfortable. The top sheets and covers on the bed did not fit. I will never book here again and no on should.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good but far away.
It is a bit out of the circle. If you want to have fun, better stay either beach road or second road. But hotels are older in that area. this one is a fairly new and clean hotel, but far away. you need a tuk tuk to go there.