Staff was very cold and quite unprofessional. They do not appear to be well trained or aware of what is going on at the property. They do the bare minimum of what is needed and seem disinterested in being welcoming or helpful. We had a long stay of 12 nights and the restaurant was closed for dinner on 9 of them and for lunch on all of them. Room service was closed throughout our whole stay with no warning. Breakfast is good if you stay for 2-3 days, but it literally does not change, so after 5 days of the same thing we opted for alternate options for breakfast. Internet only works when tv is on and is of poor quality for anything beyond basic email. Property is extremely dated and in major need of a remodel. There were no power outlets by the bed, which is annoying. The property is not in city center but very nicely located if you travel by train - literally across the street from Milano Centrale station. 2 metro lines are also accessible from the station. Overall, it was a dissatisfying experience, will not stay again.