Ratings based on 180 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Came for a funeral

Posted Jan 27, 2017
Employees were kind and VERY understanding....They even had our room ready early and alllowede to rest. Blessed be.
Comment from Hotel Management
Feb 2, 2017 by Lora, Hotel Management
Thank you for choosing the Comfort Inn and Suites Paw Paw. We are pleased to see you found our staff to be friendly and understanding! Our team takes pride in the goods and services we can provide during your visit. Your feedback serves as encouragement to continue our efforts in providing the best customer experience possible! Thank you again for staying with us and we can't wait to have you come stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Clean and refreshing!

Posted Nov 13, 2016 on Orbitz
Pros: After my last hotel stay in a big city several months ago that was Terrible! I was a little apprehensive. But, you ALL did a Great job of easing that and we had a great time staying at your hotel!
Cons: Everything was great! I don't have anything to say?
Location: If you like wine, it's a great place to start, since you are right in the middle of SW Michigan Wine Country!
Comment from Hotel Management
Nov 15, 2016 by Lora , Hotel Management
Thank you so much for the 5 star review. We are so happy you were able to enjoy your visit to Paw Paw with us. I will be sure to share you kind words with the entire team here. We truly love hearing from our guests and it is very exciting to hear that you loved staying here. We look forward to seeing you again on your next visit to town.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfort Inn...perfect name!

Posted Nov 8, 2016
Location: The location for this hotel was convenient and safe. We ate at the Copper Grille down the road a few times. The drive to Kalamazoo is close enough too
My husband and I stayed here for 4 nights to visit family. We had our little dog with us and were given a bottom room close to the side door for our convenience. We also explained that we would have our daughter and her 2 kids with us for a few of the nights, so that we could all spend time together. We were told that it would be no problem at all, and were not charged any more for them to stay...not even for our "4 legged' child. The whole staff, including the maids were so friendly and helpful. We enjoyed the breakfast buffet every morning. Such a homey feel to this place, down to the 2 birds in a cage in the lounge area. We would certainly stay here again our next trip back!
Comment from Hotel Management
Nov 15, 2016 by Lora , Hotel Management
Thank you for taking the time to share your review with us! We are thrilled you enjoyed your stay! Your kind words and compliments are greatly appreciated. We strive to deliver excellent customer service and comments like yours mean a great deal to us. Thank you again for choosing to stay with us and to share such a wonderful time like this with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very good stay

Posted Oct 30, 2016
Pros: Everything seemed updated an well kept an friendly
Cons: All was good empressed with pool area 😀 good an clean
Location: There wasn't much of anything around just Walmart no other shopping
Comment from Hotel Management
Oct 31, 2016 by Lora , Hotel Management
Thank you for providing feedback regarding your recent stay at our hotel. We are overjoyed that you found your accommodations to be clean and comfortable! Thank you again for your kind words and we look forward to hosting you here again soon!
5 out of 5
by A verified traveler

Great location

Posted Oct 25, 2016 on Hotels
Great location. Clean and quiet.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to share your comments. We would like to also thank you for the 5 star review. We truly appreciate your kind words. We strive to give our guests the best experience possible and are so glad to see that we did just that. Thank you again for choosing to stay with us. We hope to see you again soon. Sincerely, Lora Opalka General Manager
4 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We are thrilled you enjoyed your stay. Your comments serve as encouragement to our entire staff to strive for excellence in customer service. Thank you for staying! Come back and see us again soon!
4 out of 5
by A verified traveler

Diamond In the rough

Posted Sep 21, 2016 on Hotels
The hotel staff was very helpful. Check in time was fast. The room was quiet and the sleep was well.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you so much for such a wonderful comment. We are so happy that you found the staff her helpful and friendly. We are also glad to hear that you had a wonderful quite night with us. Thank you so much for taking the time and letting us know how your stay with us was. We sure hope to see you again. Sincerely, Lora Opalka General Manager
5 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
Very nice room, hot water, nice variety at breakfast. First time I have seen blueberry and plain waffles available.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us! We try our best to provide a great experience for our guests and are thrilled you enjoyed yourself. We sure hope to see you again soon!
3 out of 5
by A verified traveler from Santa Ana

Fast housekeepers and nice room

Posted Sep 5, 2016 on Hotels
They need help with they're front desk!! The room was great other than the bathroom backing up for no reason but I was frustrated with the front desk when checking in and when water was flooding the bathroom.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
First off I am so sorry that you had to encounter these issues with your room. I apologize for any inconvenience this may have caused you during your stay. We truly strive to give our guests the best experience possible. I will be sharing your comments with the rest of the front desk team so that we may learn from our mistakes. Thank you again for choosing to stay with us and we sure hope to see you again in the future. Sincerely, Lora Opalka General Manager
4 out of 5
by A verified traveler from Jackson, MI

Good For The Price!

Posted Sep 4, 2016 on Hotels
Hotel was nice, room was good, bathtub drain was clogged but they fixed it next morning (i was staying multiple nights)
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you so much for such a wonderful review. We truly appreciate all of our guests and the comments that they share with us. I am so sorry that you encountered the drain issue with your room but am pleased to see that we were able to take care of it right away for you. Thank you again for choosing to stay with us. Sincerely, Lora Opalka General Manager