Ratings based on 1,191 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2018
Great hotel and location. Always a treat to stay here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2018
Pros: Great location to all the attractions.
Location: Plenty to see/do. We stayed a little out of the main tourist destination. Drove up the coast to enjoy shopping and a show. Spent time at the beach!
First time back to the beach in 26 years. A lot has changed but enjoyed the trip down memory lane.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2018
Very good experience We would go again and recommend to our family and friends..
Comment from Hotel Management
Apr 16, 2018 by GM, Hotel Management
You’re awesome! Thank you for an amazing review, we love to hear when all of our hard work and effort is paid off. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Posted Apr 10, 2018
Pros: the view was beautiful
room was nice --However the television in the bedroom did not work- the bathtub was very deep and as some with back and leg problems L would not get in it --- When checking out I ask for an itemized bill and was told the only thing she could give was the one the resort fee
Comment from Hotel Management
Apr 12, 2018 by GM, Hotel Management
On behalf of our team, please accept our sincerest apologies for the inconveniences you have experienced during your stay. We have many room choices its possible that we may have a different set up with walk in shower to make it easier for your situation. Your feedback is important to us and it has been shared with our management team. We hope to welcome you back again
4 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

NICE hotel

Posted Apr 8, 2018
Overall, our experience at this hotel was excellent!
Comment from Hotel Management
Apr 10, 2018 by GM, Hotel Management
awesome! Thank you for an amazing review, we love to hear when all of our hard work and effort is paid off. The honest feedback we receive is used daily to help us serve our guests better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2018
Too far from the beach. 20-30 min . But overall great!
Comment from Hotel Management
Apr 10, 2018 by gm, Hotel Management
Thank you for your review. We also have oceanfront condos. Hope to see you again soon
3 out of 5
by A verified traveler from Tampa

Underwhelming

Posted Apr 4, 2018
Dated and tired decor. Poor quality linens and towels. Musty odor in room. Pool was being refurbished, however, we were not told in advance of our stay. Uncomfortable, to say the least, were the beds. Much too firm. Towels and garbage were not taken care of at all throughtiut the four days, even though the room stated it would be and was included...we were told "you're on your own". The on-site Starbucks was closed also for refurbishment, but again, was not made aware until arrival. The grounds and the exterior of the buildings could also use some TLC.
Comment from Hotel Management
Apr 10, 2018 by GM, Hotel Management
Thank you for taking the time out of your schedule to share your feedback We would like to apologize that your overall experience was anything less than satisfying. our Starbucks is now back open and the remodel was well worth the wait. I hope you will come back and we can regain your trust in our Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Easter Weekend

Posted Apr 2, 2018
I loved this hotel. Our roomwasvery nice and clean. We even recieved a free room upgrade.
Comment from Hotel Management
Apr 16, 2018 by GM, Hotel Management
You’re awesome! Thank you for an amazing review, we love to hear when all of our hard work and effort is paid off. We hope to see you again soon.
2 out of 5
by A verified traveler

Posted Mar 26, 2018
The room was a dump. Poor quality towels and minimal shower items. Furniture was worn and scratched. Walls were cracked. Poor lighting - one overhead light was out. No TV instructions m, had to call for someone to fix, had to call for hair dryer.
Comment from Hotel Management
Apr 10, 2018 by GM, Hotel Management
While we understand that you were not completely satisfied at this time, we are committed to providing an excellent service to our guests, we sincerely hope that you will consider providing us the opportunity to make up for this past stay and replace your impression about our property.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2018
Beds were twins and not comfortable. Very, very hard.
Comment from Hotel Management
Apr 12, 2018 by GM, Hotel Management
I am sorry your bedding was not as you may have liked. Next time please reach out to our front desk and maybe we could have come up with a solution. we hope to see you soon