Ratings based on 333 Verified Reviews

4.6 out of 5
87% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 9, 2019
Very friendly and professional staff. We are enjoyng our stay. Romantic dinner for two on the pool is amazing and unforgetable.
Comment from Hotel Management
Sep 9, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and feedback, we look forward to welcome you again someday in the near future.
5 out of 5
by A verified traveler

Posted Aug 9, 2019
luxury, staff very attentive. restaurant over priced though
Comment from Hotel Management
Aug 10, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you back someday in the near future.
5 out of 5
by A verified traveler from Texas, USA

Posted Aug 3, 2019
Good place for vacation. all staffs can understand English . room is big and private pool is clean. you can hear river but not noisy. Included breakfast is good and have a lots of choice . hotel provide free shuttle to ubub and hope frequency of shuttle is once a hour instead once every 2 hour . the main pool has very excellent jungle view and not crowded
Comment from Hotel Management
Aug 5, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and feedback. Look forward to welcome you again someday in the near future.
3 out of 5
by A verified traveler

Posted Jul 30, 2019
Great location, lovely dinner with exceptional service. Wouldn’t rush back to stay there again unless I wanted a lovely dinner in Bali or to revisit its unique setting.
Comment from Hotel Management
Aug 1, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you back someday in the near future
3 out of 5
by A verified traveler from NYC

Posted Jul 22, 2019
Customer service wasn't the greatest. Aside from breakfast, food was actually subpar at best. Not a great location either....it's far from town and the traffic is awful. Pool closes early. Don't get the floating lunch...it was way overpriced and bad food. Beautiful grounds and nice rooms but overpriced for what it was.
Comment from Hotel Management
Jul 24, 2019 by Jerry Januar, Hotel Management
Thank you for your stay and feedback for our improvement, we look forward to serve you better in the future.
5 out of 5
by A verified traveler

Posted Jun 8, 2019
Comment from Hotel Management
Jun 12, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay. We look forward to have you again staying with us in the near future
5 out of 5
by A verified traveler

Posted May 29, 2019
Pool and lift were unique. Very beautiful. Will definitely be back
Comment from Hotel Management
Jun 5, 2019 by Jerry Januar, Hotel Management
Thank you and look forward to welcome you again someday in the near future
5 out of 5
by A verified traveler

Posted May 19, 2019
The most beautiful pool in the jungle - large and well appointed rooms
Comment from Hotel Management
May 20, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you again someday in the near future.
5 out of 5
by A verified traveler

Posted Apr 27, 2019
Comment from Hotel Management
Apr 29, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to have you again someday in the near future
5 out of 5
by A verified traveler

Posted Apr 18, 2019
Comment from Hotel Management
Apr 20, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you back someday in the near future.