Ratings based on 296 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler from Maine
Won't returnPosted Nov 28, 2015
We were put in an accessible room--had reserved a regular room. They may have been trying to accommodate loud groups of sports teams. We are on the taller side, so not a good fit. The dishwasher was broken, and had dried on food in it, so probably had been for awhile. Also the garbage disposal was not working. There were no breakers tripped, and although we reported it, it was never fixed during 3 night stay. The wood part of the floor had gaps where you could see the blue lining underneath and the slat between the carpet and floor was broken. One of the windows was cracked. Beds were uncomfortable and small. We had to go get our own towels twice housekeeping was skipped completely one whole day. I did have the do not disturb on the door for 20 minutes in the morning while I was alone in the room and taking a shower, but still... The last straw was when I called the day we checked out around 1 to ask about a piece of mail my son left in the basket beside the coffee machine. The woman (wish I had gotten her name) said she would check and call us back. We did not hear back and when I called the next day that woman couldn't have cared less and was told to call back the following day. When we called that day they hadn't checked and when they finally called back of course did not find it. Breakfast during the weekend not very good, Monday was better. We have stayed at other Homewood suites, and also this one years ago for one night, this visit did not measure up.
by A verified traveler
Horrible staffPosted Nov 2, 2015
We stayed for Halloween night. The location was great the room wasn't bad. The staff was less than helpful. Our cards were charged multiple times for 'incidentales' when we checked in. They tried four of our cards which they claimed didn't go through and ended up charging over $200 on our cards. They staff has been less than helpful to resolve the issue.
for Everyoneby A verified traveler from D norwalk ct
ExcellentPosted Oct 30, 2015
Had a great time. Our two pets also had a wonderful stay. Very frendly staff. Very clean. Great location. 👍👍
for Everyoneby A verified traveler
Posted Oct 26, 2015
Great stay. Very clean and staff was very friendly. Located near many restaurants and shopping locations
for Everyoneby A verified traveler from Albany, NY
Comfortable hotel with fantastic friendly staffPosted Oct 19, 2015
I had a great stay at this hotel. The room was equipped with everything, there was a full kitchen and they even had a sewing kit, a kit with extra toiletries (q-tips, emery board, tooth pick, etc) and make wipes in the bathroom. The woman at the front desk called us a cab to go to Saleman and then allowed us to go up to our room to change and called us in our room when the cab got there. We will definitely be staying here again next time we go to Salem in October.
for Everyoneby A verified traveler from Cincinnati
Great hotelPosted Oct 5, 2015
The staff was very friendly. Very clean rooms and the breakfasts were great. I would recommend if you are planning a trip to Salem.
for Everyoneby A verified traveler
Posted Sep 2, 2015
I have stayed here before and as well as another homewwod in Vermont. I love the efficiency style room, bring whole family and it includes breakfast! Can't beat it!
for Familiesby Jeffrey from Hummelstown, PA
Happy in Peabody!Posted Aug 28, 2015 on Hotels
Very enjoyable stay.
for Familiesby patricia from Etreval
SuperPosted Aug 23, 2015 on Hotels
Passage d'un nuit tres agréable. Nous avions réservé une suite. Dommage que nous n'avions réservé qu'une seule nuit. Nous serions bien restés plus longtemps. Tres belle gamme d'hôtel. Dîner offert du lundi au jeudi. Un plus. Accueil tres souriant. Nous recommandons.
for Familiesby A verified traveler
Complementary elevator soundtrackPosted Aug 10, 2015 on Hotels
Avoid the x10 rooms at all costs. We were in room 210, and those are right behind the elevator shaft, and all you hear in the room is the noise of the elevator motor when it activates (which is often). Couldn't sleep all night, kept waking up every time a guest used the elevator. When I asked, the staff immediately looked for another room and for our second night, moved us to 512, where fortunately there was no elevator sound. Other than that, decorations/furniture is a bit old but OK