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Reviews of Microtel Inn & Suites by Wyndham Pearl River/Slidell

2.5 out of 5
Microtel Inn & Suites by Wyndham Pearl River/Slidell
63537 Highway 1090, Pearl River, LA

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 95 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, Woodbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fantastic!
Stayed 4 nights in Apr 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is they have thin walls. Very friendly staff. The walk in shower with shower bench was perfect for a wheelchair user who can not stand/walk.
Stayed 4 nights in Mar 2024
Response from Microtel Inn & Suites on Mar 29, 2024
Thank you for sharing your feedback with us. We are glad to hear that our staff made such a great impression and how well the shower worked for you. We hope that we get see you again on future travels.

6/10 Okay

Alicia

Business traveler
Rooms are very small
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for taking the time to share your feedback with us. We are sorry that we did not meet expectations and will continue to work hard to improve wherever possible to ensure our guests satisfaction.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Safe neighborhood.
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on Mar 23, 2024
Thank you for taking the time to share your feedback with us. We are so glad we could offer an outstanding stay for you and hope that we get the opportunity to do so again in the future. We wish you safe travels.

10/10 Excellent

Ivan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly and welcoming
Stayed 1 night in Mar 2024
Response from Microtel Pearl River on Mar 13, 2024
Thank you! We are glad we were able to make such a great impression and take care of your during your travels. We hope to get the opportunity to serve you again!

10/10 Excellent

Albaro

Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on Mar 30, 2024
Thank you! We are happy to see you enjoyed your stay and hope to see you again!

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2024
Response from Microtel Inn & Suites Pearl River on Mar 1, 2024
Thank you for your kind words! We are glad we made such a great impression and hope to see you again.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Microtel Inn & Suites Staff on Feb 19, 2024
Thank you! We are glad to see you enjoyed your stay.

2/10 Terrible

Jose

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
The elevator smelling weed and the rooms has the toilet dirty
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Jose, Thank you for taking the time to share your feedback with us. We are so very sorry that your stay with us did not meet expectations. We are sorry to hear about the weed smell in the elevator and the dirty toilet in your room. We will continue to work to identify and stop anyone who is smoking in our hotel since this is against our hotel policy and we know it disturbs our other guests. We have reviewed the issue with the dirty toilet with our housekeeping staff to ensure that this does not happen again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for sharing such a great review. We will share this with our staff who I am sure will be encouraged.

4/10 Poor

Cameron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for taking the time to share your feedback on your recent stay. We are so sorry to see that we did not meet expectations and will review this with our staff to work on improvements.

6/10 Okay

Patrick

Traveled with partner
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for taking the time to share your feedback with us regarding your stay. We are sorry to see that we did not quite live up to expectations and will review with our staff for improvements.

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Microtel Inn & Suites Pearl River on Jan 4, 2024
Thank you! We are so glad you enjoyed your stay and hope you have a great 2024.

8/10 Good

Jose Rosario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and clean. My only problem is that I could easily hear noises from the room next to mine, which kept me from getting a good sleep.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Thank you for your feedback. We are glad to hear we made such a good impression and sorry to hear about the noise issue during your stay. We will share your comments with our management as we are always working to improve whenever possible.

8/10 Good

Alexus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room & bed are very small. Not to mention slightly creepy
Response from Microtel Inn & Suites Pearl River on Feb 8, 2024
Thank you for sharing your feedback. We are sorry to hear that your experience was not as good as it could have been.

8/10 Good

Jason

Business traveler
Liked: Property conditions & facilities, room comfort
The staff was very nice and my wife upgraded me to a queen size Suite 205. The room was nice, but there was a dead roach on my bathroom floor. Everything else was fine.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Jason, Thank you for sharing your feedback with us. I am glad the staff made such a great impression. I am truly sorry regarding the dead roach and will share with my cleaning staff as a reminder to be vigilant when cleaning! On a positive note, I am also glad to see our regular pest control measures are working!

6/10 Okay

Ankit, HILLSBOROUGH

Traveled with partner
Liked: Staff & service
The room can get some upgrades to appliances like a modern microwave and refrigerator. Nothing wrong with the beds, I just don't like huge mirrors as headboards. It makes it inconvenient to sit write up resting on the headboard.
Stayed 3 nights in Nov 2023
Response from Microtel Inn & Suites Pearl River on Nov 30, 2023
Thank you for taking the time to share your feedback regarding your recent stay. I am sorry that we were unable to rate a better score but appreciate your comments and will share this with our management as we are always working to do better!

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for taking the time to share your feedback with us. We are so happy to see you enjoyed your stay and hope we can serve you again on future travels.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
Very good
Stayed 1 night in Nov 2023
Response from Microtel Inn & Suites Pearl River on Nov 22, 2023
Thank you. We are glad you enjoyed your stay and hope you have a wonderful holiday season.

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Microtel Inn & Suites Pearl River on Nov 28, 2023
Thank you! We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Microtel Inn & Suites Pearl River on Nov 3, 2023
Thank you for such a great rating! We are so glad that you enjoyed your stay and hope to see you again.

10/10 Excellent

Germaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great. Everyone was so nice.
Stayed 3 nights in Oct 2023
Response from Microtel Inn & Suites Pearl River on Oct 31, 2023
Thank you! We are so glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and provided me with all the necessary information I needed .
Stayed 1 night in Oct 2023
Response from Microtel Inn & Suites Pearl River on Oct 27, 2023
Thank you for your kind review and we are so happy to hear that our staff made such a great impression. Our staff will be encouraged by your compliments.

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Surprisingly clean considering the rural location; beds were comfortable with good pillows!!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you for taking time to share your feedback with us. We are glad that we were able to surprise you in such a nice way. We work hard to keep our property clean and friendly! We hope to see you again.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tks Nikki!
Service was great. Tks Nikki! Breakfast was good. Overall great stay no issues.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you! We are glad you had such a great experience and will share your compliments with our staff, and Nikki! We hope to see you again!

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property. Room and linens clean. Beds comfortable to sleep in. Staff very friendly and helpful. The breakfast hostess during my stay was outstanding. Will stay there again if needed.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for your kind review. We are so glad to hear that we made such a great impression and our staff will be encouraged by your comments. We hope to get the opportunity to serve you again on future travels.

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Microtel Inn & Suites Pearl River on Oct 10, 2023
Thank you! We are so glad to see you enjoyed your stay and hope we get the opportunity to serve you again.

4/10 Poor

Meghan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The only positive of this hotel is the service. The gentleman who checked us in last night and the lady working at breakfast this morning took helpful to a whole new level. They were wonderful. The negatives…The window seat in the room and almost all of the towels had stains. The walls were super thin and people were partying most of the night so we didn’t get much sleep. When we tried to call the front desk to ask them to deal with the noise, the room phone didn’t work. My husband had to call from his cell.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you for taking the time to share your feedback with us. I am glad to hear that our staff made such a great customer service impression but truly sorry for the issues you experienced during your stay. We are reviewing these issues with our cleaning staff and taking care of fixing the telephone. Again, we are so sorry your stay did not live up to expectations and want you to know that your feedback is important to us and we work to ensure all our guests have a great stay with us.

4/10 Poor

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Could be better.
Check in was great. Guy at desk was great. We booked a queen bed. Definitely was not a queen. It was probably the size of a full. It was very miserable and the pillows are so full you might as well sleep sitting up. I will not be back for this reason. Still in pain. Lol.
Stayed 1 night in Oct 2023
Response from Microtel Inn & Suites Pearl River on Oct 10, 2023
Thank you for sharing your thoughts and comments with us. We are glad to hear our customer service was good but sorry to hear of your discomfort with the bed and pillows during your stay. We hope that you are feeling better!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Microtel Inn & Suites Pearl River on Oct 5, 2023
Thank you for your feedback, we are glad to see you enjoyed your stay!

10/10 Excellent

Reba

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with clean rooms. Staff very friendly and helpful. During my 2 day stay; the 3rd floor hall needed to be vacuumed and vending machine didn't work. Early mornings; several staff members in lobby and breakfast area complaining amongst themselves and fixing/eating breakfast with hotel guest. Hotel needs a separate area for staff to congregate and eat.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for taking the time to share your feedback regarding your recent stay and for your comments/suggestions. We are sorry to hear of the 3rd floor issues and have addressed that! We will also share your review with our staff as we work to ensure our guests have a 100% satisfying stay.

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Microtel Inn & Suites Staff on Oct 13, 2023
Thank you!

6/10 Okay

Deborah

Traveled with partner
Disliked: Staff & service
No towels and what we did have was taken out of the room the first day. Not except-able I use my towels all week when I stay with your facility.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 20, 2023
Thank you for taking the time to share your feedback with us regarding you recent stay. I am so sorry to hear of the issues with the towels and have already taken this opportunity to review this with my housekeeping staff. Please rest assured this has been addressed so that it will not happen again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Enjoyed my stay
Stayed 1 night in Aug 2023
Response from Microtel Inn & Suites Staff on Aug 28, 2023
Thank you, we are so glad you enjoyed your stay!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Microtel Inn & Suites Pearl River on Aug 23, 2023
Thank you, we are glad to see you enjoyed your stay and hope we get the opportunity to serve you again.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Hallway rugs very dirty. Room okay. Had to ask for shampoo and othe item usually supplied. AC not working right.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 16, 2023
Dear Robert, Thank you for sharing your feedback with us and I am so sorry for the issues you experienced during your stay. I appreciate you letting us know about the A/C and we will fix that issue right away. I will speak to the housekeeping staff as they should not be missing any of the ammenities in the rooms when they clean them and this oversight is not acceptable.

8/10 Good

Sandra

Liked: Staff & service, amenities
I never give 5 stars bc I feel there is always grounds for improvement. Only complaint I had was how poorly the furniture and chairs were kept they were so stained. As for the employee by the named Nikki she was excellent, and a very dedicated employee
Stayed 1 night in Aug 2023
Response from Rickie on Aug 17, 2023
Thank you for taking the time to give us a review . we appreciate all of your feed back . ill be sure to let the staff know how much you enjoyed your stay. we are looking forward to having you back soon

2/10 Terrible

Miranda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
smell of cigarettes at front door entryway, hair on sheets, stains on bed cover, unable to adjust cooling temps
Stayed 1 night in Jul 2023
Response from Microtel Pearl River on Aug 8, 2023
Dear Miranda, We are so sorry to hear of all the issues you experienced during your stay. Please know that your feedback is important to us and we are reviewing with our staff to ensure this is taken care of.

8/10 Good

Lelanda

Liked: Cleanliness, staff & service, property conditions & facilities
The property looked so much better in person than it did online and the staff was very helpful and friendly.
Stayed 2 nights in Jul 2023
Response from Microtel Inn & Suites Pearl River on Aug 2, 2023
Thank you for your kind comments. We are glad you enjoyed your stay and will share your compliments with our staff. We hope to see you again!

10/10 Excellent

Roseann

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again just to interact with the desk staff. Nikki was absolutely a joy. We had several family members and a newborn baby so we gathered in the lobby to play games and scrapbook and Nikki was always there with a smile and getting us paper, pens, scissors, whatever we needed. The morning staff was so helpful with our dog. We really enjoyed the drive-up daiquiri at the connecting property (we walked there). We will definitely stay there again on our next trip to Pearl River.
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 2, 2023
We are so happy to hear you enjoyed your stay! Congratulations on the newest family member! Thank you for your kind review and we will be sure to share your compliments with our staff, especially Nikki who made such a great impression. We hope to see you again!

10/10 Excellent

JESSICA

Traveled with pets, Traveled with family
Liked: Staff & service
After having a very bad day Nikki the front desk receptionist made her day a lot better she made accommodations and understood our needs
Stayed 2 nights in Jul 2023
Response from Microtel Pearl River on Jul 24, 2023
Thank you for such kind words. We are so glad that Nikki was able to make your day a little better and we will share your compliments with her.

8/10 Good

kevin

Business traveler
Stayed 2 nights in Jul 2023
Response from Microtel Pearl River on Jul 24, 2023
Thank you! We hope to see you again

4/10 Poor

Jeramire, Covington

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff was awesome, the room above us sounded like they were remolding all night, furniture being drug across the floor and loud banging all night
Stayed 1 night in Jul 2023
Response from Microtel Pearl River on Jul 24, 2023
Thank you for sharing your feedback regarding your stay. We are so sorry to hear of the noise issues you experienced during your stay. We want our guests to have a great experience when they are here, please be sure to let any of our staff know at any time of day or night if you have any issues so we can take care of it right away.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Microtel Inn & Suites Pearl River on Jul 18, 2023
Thank you! We are glad to see you enjoyed your stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 13, 2023
Thank you for your kind review. We are glad you enjoyed your stay and hope to see you again.

8/10 Good

DAVID

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Microtel Inn & Suites Pearl River on Jul 5, 2023
Thank you for taking the time to share your feedback regarding your recent stay. We are glad to see you enjoyed your stay overall.

10/10 Excellent

Raymie

Liked: Cleanliness, staff & service, property conditions & facilities
worth the stay
Stayed over night while traveling, Staff couldn't have been any nicer . The room was a bit small for the price , but had everything one would need for a overnight stay . Room was clean and neat , shower was everything one would want . I Would stay again if in the area.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 3, 2023
Thank you so much for this amazing review! We are so happy to hear you enjoyed your stay and that the staff made such a great impression! We will share your compliments with the staff and hope to see you again some time!

10/10 Excellent

marla w

Stayed 1 night in Jul 2023
Response from General Manager on Jul 5, 2023
Thank you! We are so happy to see you enjoyed your stay with us and hope we get an opportunity to serve you again on future travels.

8/10 Good

Kassey

Liked: Staff & service, property conditions & facilities, room comfort
Great front desk service
My was great. Check in was smooth although my reservation dates got mixed up (not Microtel's fault). Kelly was very friendly and helpful when checking in. The room wasn't the cleanest there was a few issues, but it was late at night and we just wanted to rest. Overall i would give it an 8/10
Stayed 1 night in Jun 2023
Response from General Manager on Jul 3, 2023
Thank you for sharing your feedback with us regarding your recent stay. We are happy to hear that Kelly did a great job and will share your compliment with him. We are sorry there were some housekeeping issues and will review your feedback with our staff as we are always working to improve and take pride in our work.

8/10 Good

Luis

Traveled with family
Exceeded my expectations
Exceeded my expectations. For a 1 night trip not bad at all to be honest. I will stay here again if I need.
Stayed 1 night in Jun 2023
Response from Microtel Inn & Suites Staff on Jun 24, 2023
Thank you for taking your time to give your feed back. We are so glad to here that you enjoyed your stay..