Ratings based on 228 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Well managed hotel, in a good location

Posted Jul 16, 2017
Pros: Friendly staff; main public area well presented and quiet; rooms clean and also well presented.
Cons: Not a lot; pool out of action but noted again that perhaps it could be cleaned more often - quite a few leaves in it.
Location: Pearland town centre is well laid out. Lots of clothes shops next to hotel! Brewhouse / Japanese / Mongolian Firepit are pleasant local restaurants.
Third visit to this hotel on business; really happy staying here.
5 out of 5
Recommended
for Couples
by A verified traveler

Convenience

Posted Jul 10, 2017
Pros: It was very intimate.
Location: Near the Town Center.
Close to the airport, eateries and shopping, Very nice facility and warming.
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located between the things we had to

Posted Jul 3, 2017
Conveniently located between the things we had to do. Enjoyable as well.
1 out of 5
by A verified traveler

Convinient

Posted May 29, 2017
You can here all noise in hall. Fridge in room made a loud buzzing noise have to shove to stop and then it starts up again. Woke up multiple times throughout the night to shove fridge. Iron let out brown substance and stained my jeans had to go to front desk and get a new iron. Family was staying there as well. In town for my daughters graduation and same thing happened to them. I actually live at the Residences in the Town Center let my parents stay at my place and I'm glad because this place sucks. Feel bad for my brother the iron in the room he was in stained his jeans as well. One night at 1am coming back to room the room card did not read and was unable to get into building had to buzz for front desk. Only good thing was the location.
Comment from Hotel Management
May 31, 2017 by Gary S, Hotel Management
Thank you for taking the time to respond. I will work with my engineering and housekeeping teams to prevent problems with refrigerators and irons from occurring again. I sincerely apologize for the frustrations that these items caused. Please be assured that they will be addressed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel Great Location

Posted Apr 16, 2017 on Orbitz
This hotel was a great location for massages and BJ's. You could walk there and have reasonably priced drinks.
2 out of 5
by A verified traveler from N.Y.

Ugh....

Posted Apr 12, 2017 on Orbitz
Pros: The staff was very polite, helpful and legitimately concerned.
Cons: Address ALL tub spouts to ensure they are working properly and with substantial pressure. Turning rooms 502-508 into offices?
Location: I was not in the town long enough to find anything interesting, but was told as I was leaving that there were things to do.
Stayed in rooms 504 and 322. Day(1) Room 504- Seems as though its located right underneath an a/c unit on the roof and has a very loud, consistent hum that doesn't stray for 1 minute. All night it only seems to get louder. Secondly, the water pressure is abysmal. I was barely able to wash out the oil stripping shampoo that they gave me. Or rinse my mouth when brushing my teeth. Day (2) Room 322 - After bringing Day 1 problems up to the staff they quickly changed my room to 322 and offered me free breakfast for the following morning. This room was silent, as I expect a hotel room to be, however it had the same water pressure issue as room 504. It appears the entire hotel may have the same issue, regardless of the room. Secondly, and this may be a bigger deal to others than it was to me, but there was hair left in the shower, small black hairs that were clearly never cleaned. Overall, a pretty crappy stay. Wouldn't recommend others stay here unless you REALLY LOVE outdoor malls, because this is attached to one. So that was sorta cool. I guess.
3 out of 5
by Carleen

Posted Mar 15, 2017 on Hotels
Nice hotel but we had the wrong tv remote, the plugs near lamp not working, no usb plugs
3 out of 5
by Vonda

This traveler left a rating score only Posted Mar 7, 2017 on Hotels
3 out of 5
by Karla

issues with lost iteams

Posted Feb 25, 2017 on Hotels
I love the stay, the place and the area the hotel is at however this morning when we checked out my boyfriend left the watch on the bathroom counter and we when back to get it and apparently nothing was their.. I was really upset because we know it was their!
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Karla- Thank you for comments. My team has searched the room as well as the laundry. Our housekeepers have a solid track record of returning items that were left behind. I will keep an eye for it should it turn up.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel close to the shopping center

Posted Feb 22, 2017
The staff was really friendly and answered my question and professional
Comment from Hotel Management
Mar 6, 2017 by Gary S, Hotel Management
Thank you for your comments. We look forward to seeing you again.