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Reviews of Hampton Inn & Suites Birmingham-Pelham (I-65)

2.5 out of 5
Hampton Inn & Suites Birmingham-Pelham (I-65)
232 Cahaba Valley Rd, Pelham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 349 out of 677 reviews" "
Rating 8 - Good. 203 out of 677 reviews" "
Rating 6 - Okay. 67 out of 677 reviews" "
Rating 4 - Poor. 39 out of 677 reviews" "
Rating 2 - Terrible. 19 out of 677 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

sandy

Disliked: Cleanliness, property conditions & facilities
This property was in renovation we were not made aware. It was dusty and ao noisy The room is a bit outdated. Lotion bottle was completely empty. Most of all, the water was barely heated. Taking semi cold shower at 8am was extremely unpleasant. Thank you
Stayed 1 night in Mar 2024
Response from Team Hampton on Apr 1, 2024
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

6/10 Okay

Rachel

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Hampton on Apr 3, 2024
Thank you for staying with us. We look forward to your next stay with us

2/10 Terrible

anna

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was under the impression it was pet friendly, so when I arrived I told her I had a dog and was charged $75. I did not know otherwise I would have looked for another place! Very poor advertising! Also the construction was very annoying and loud. We were told there was construction but again if I would have been told the extent I would have gone elsewhere! Very disappointing!!!!!!! Pet fees should be transparent and not thrust upon you at check in. $75 is crazy!!!
Stayed 1 night in Mar 2024
Response from Team Hampton on Apr 1, 2024
Thank you for staying with us. We appreciate any feedback you can provide so that we may improve the stay experience for our guest. You can call us anytime to discuss. Thank you again and we apologize for the less than perfect stay.

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from Team Hampton on Apr 17, 2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tina and Tenika were very professional.
Stayed 1 night in Mar 2024
Response from Team Hampton on Mar 24, 2024
Thank you for staying with us. We look forward to your next stay with us

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t give us the room we order due to problems on their end
Stayed 1 night in Mar 2024
Response from Team Hampton on Mar 23, 2024
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities, property conditions & facilities
Linda at the front desk was a lifesaver with a forgotten item! Thanks to her for such a great start to our stay!
Stayed 1 night in Feb 2024
Response from Team Hampton on Feb 23, 2024
Thank you for staying with us. We look forward to your next stay with us

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, staff & service
Ran out of hot water. Bathroom tile loose and grout coming out. Ground looked unattended.
Stayed 1 night in Feb 2024
Response from Team Hampton on Feb 19, 2024
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

10/10 Excellent

Kasey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even doing renovations this place was clean, quiet, and a perfect stay. We loved it.
Stayed 1 night in Feb 2024
Response from Team Hampton on Feb 19, 2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Jennifer

Stayed 1 night in Feb 2024
Response from Hotel team on Mar 22, 2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Nancy

Traveled with partner
Rooms were in progress of being redone so things clashed! No pictures so it was boring. Nice kitchenette area with desk that worked. For a table. Very friendly staff and great breakfast!
Stayed 1 night in Feb 2024
Response from Team Hampton on Feb 10, 2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Roger

Traveled with family and small children
Liked: Cleanliness, staff & service
Parking is far less than ideal. Nothing hung on the walls so the echo in the room is not awesome.
Stayed 1 night in Feb 2024
Response from Hotel Team on Feb 3, 2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel ream on Jan 21, 2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Bethann

Stayed 1 night in Jan 2024
Response from Hotel tesm on Feb 3, 2024
Thank you for staying with us. We look forward to your next stay with us

4/10 Poor

Henry

Business traveler, Traveled with family
Property being renovated! No details about this when booking through your website! You need to add this detail to your hotel info!
Stayed 1 night in Jan 2024
Response from Team Hampton on Jan 14, 2024
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Loved the renovations & friendly staff!
Stayed 1 night in Jan 2024
Response from Team Hampton on Jan 14, 2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just a quick overnight on our way to florida.
Stayed 1 night in Jan 2024
Response from Team Hampton on Jan 14, 2024
Thank you for staying with us. We look forward to your next stay with us

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness
Check in was ok however i was charged an additional $20 for incidentals. I asked what that was gor and was told 'like smoking in the room.' We dont smoke! Nothing else was nited. I was told everyone is charged $20 extra for incidentals. I was very annoyed by this.. The total was not what you advertised. Not sure that we will stay here again.
Stayed 1 night in Dec 2023
Response from Hotel team on Jan 7, 2024
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

10/10 Excellent

margaret

Stayed 1 night in Dec 2023
Response from Team Hampton on Jan 21, 2024
Thank you for staying with us. We look forward to your next stay with us

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Hampton on Dec 29, 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

Connie

Stayed 1 night in Dec 2023
Response from Team Hampton on Jan 21, 2024
Thank you for staying with us. We look forward to your next stay with us

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice evening!
No concerns at all- it was great!
Stayed 1 night in Dec 2023
Response from Team Hampton on Dec 26, 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service and mint room conditions
Stayed 1 night in Dec 2023
Response from team Hampton on Dec 24, 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2023
Response from Team Hampton on Dec 22, 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Hampton on Dec 20, 2023
Thank you for staying with us. We look forward to your next stay with us.

6/10 Okay

Ashley

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Our bed was clean, but this property is really beat up. It is currently under renovation, but it seems like a quick cover-up. Our bathroom shower head was new but fell off when the shower was turned on. The worst part was a rude check-in. They had oversold our room and said they had called earlier in the day to tell us. We were never called. I had prepaid the room and the lady acted like we should try somewhere else, but since it was 10pm, I said we could do a different room—not what we paid for—to which she did find. It was annoying that we took the time to make a reservation, paid for what we needed and ended up with something we didn’t want with our youngest daughter needing to sleep on the floor. The two ladies at check in acted like they were doing us a huge favor. This one was a double thumbs down.
Stayed 1 night in Dec 2023
Response from Team Hampton on Dec 11, 2023
Thank you for staying with us. We appreciate any feedback you can provide so that we may improve the stay experience for our guest. You can call us anytime to discuss. Thank you again and we apologize for the less than perfect stay.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful
Stayed 1 night in Dec 2023
Response from Team Hampton on Dec 10, 2023
Thank you for staying with us. We look forward to your next stay with us.

2/10 Terrible

JinYoung

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Team Hampton on Dec 8, 2023
Thank you for staying with us. We appreciate any feedback you can provide so that we may improve the stay experience for our guest. You can call us anytime to discuss. Thank you again and we apologize for the less than perfect stay.

8/10 Good

murray

Traveled with partner
Pleasant hotel. Quiet and clean in spite of the construction
Stayed 3 nights in Nov 2023
Response from Hotel team on Nov 19, 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service
They are remodeling but it is still quiet and nice. The roo was a little dusty in a couple of places. We were disappointed in the free breakfast ( eggs runny,sausage lukewarm). We would still stay here again.
Stayed 1 night in Nov 2023
Response from Team Hampton on Nov 12, 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Gantman

Stayed 1 night in Nov 2023
Response from Team Hampton on Nov 27, 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brooke
There were several families staying with you for a funeral. The Inn was comfortable, coinvent, and clean. Brooke who checked us in made everything easy..
Stayed 2 nights in Oct 2023
Response from Team Hampton on Oct 30, 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Team Hampton on Oct 28, 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Hampton on Oct 8, 2023
Thank you for staying with us. We look forward to your next visit.

2/10 Terrible

Amanda

Stayed 3 nights in Oct 2023
Response from Team Hampton on Oct 7, 2023
Thank you for staying with us. We appreciate any feedback you can provide so that we may improve the stay experience for our guest. You can call us anytime to discuss. Thank you again and we apologize for the less than perfect stay.

6/10 Okay

Todd, Macon

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from team hampton on Sep 24, 2023
Thank you for staying with us. We appreciate any feedback you can provide so that we may improve the stay experience for our guest. You can call us anytime to discuss. Thank you again and we apologize for the less than perfect stay.

6/10 Okay

Perry

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Team Hampton on Sep 21, 2023
Thank you for staying with us. We appreciate any feedback you can provide so that we may improve the stay experience for our guest. You can call us anytime to discuss. Thank you again and we apologize for the less than perfect stay.

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All went well!!
Stayed 3 nights in Sep 2023
Response from Team Hampton on Sep 19, 2023
Thank you for staying with us. We look forward to your next visit.

4/10 Poor

LeRoy

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is undergoing renovations and the room and furnishings were dated to say the least the tv was an old phillips tv, there were no cups or glasses and I could see the light from the hallway shining through the door! This reminded me of an old motel 6 NOT a Hampton Inn....the rates are very high and undeserving of this property. The staff were fine but I cant recommend
Stayed 1 night in Sep 2023
Response from team Hampton on Sep 17, 2023
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great. The location was suitable for dining however, I did not appreciate the $75 charge for a pet. I don’t think that is what you call pet friendly as their ad states it is three times or more expensive than the other motel that I have had my dog in. I will not stay at another Hampton Inn.
Stayed 1 night in Sep 2023
Response from Team Hampton on Sep 15, 2023
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

6/10 Okay

Mooryong, hoschton

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
bad smell, stained on pillows
Stayed 2 nights in Sep 2023
Response from Team Hampton on Sep 8, 2023
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Melisha did a excellent job checking us in ! Supper nice lady
Stayed 1 night in Aug 2023
Response from Hotel tean on Aug 31, 2023
Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from Brooke at front desk
Stayed 1 night in Aug 2023
Response from Hotel team on Aug 18, 2023
Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel team on Aug 16, 2023
Thank you for staying with us. We look forward to your next visit.

2/10 Terrible

tommy Vallejos

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
The place was so outdated and dirty. The TV was so old it took literally five minutes to turn on. Everything was dusty and dirty. The lady at the front desk was kind. She said they are attempting to renovate.
Stayed 1 night in Aug 2023
Response from Team Hampton on Aug 15, 2023
Thank you for your review and for your feedback. Hearing directly from guests is important as it tells us what we are doing well and what we need to do to improve. I hope you will accept my most humble apology for the unprofessional service and for the other issues and frustrations you experienced. I will promptly take the steps necessary to correct the problems you have brought to my attention. I am confident that if you return to our hotel, you would have a much improved experience.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Some renovations occurring!
Stayed 1 night in Aug 2023
Response from Hotel ream on Aug 8, 2023
Thank you for staying with us. We look forward to your next visit.

4/10 Poor

Darren and Adriana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Hotel team on Aug 7, 2023
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. Please provide us with additional feedback to help us make immediate improvements.

2/10 Terrible

Donna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing we liked about this property was the location, but that is not enough to make us return to this particular property. The room was not clean. Desk clerk gave me makeup wipes and a roll.of paper towels so I could clean off the sticky spill all over the nightstand. Hair was all on the shower walls and floor had nit been vacumned. We wore our shoes, needless to say. We were awakened at 8am after a concert night by blaring music coming from housekeeping in the hallway for 30 minutes. She just glared at me and kept dancing in her bare feet while "cleaning" in the room next door when I went out and asked her to turn the music down. The tv remote did not work, so no tv... The refrigerator was not cooling, therefore our leftovers had to be thrown out. Coffee at the coffee bar was not hot. We travel 10 to 12 times a year and stay in many places. This is the first time I have ever left a bad review of a property but something needs to be done here!
Stayed 2 nights in Jul 2023
Response from Team Hampton on Aug 4, 2023
Thank you for your feedback. We pride ourselves in providing excellent service and any lapse in it is taken very seriously. We will be sharing your comments with our team for immediate improvements.

8/10 Good

Tins

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel team on Aug 4, 2023
Thank you for staying with us. We look forward to your next visit.

4/10 Poor

David

Stayed 1 night in Jul 2023
Response from Hotel team on Aug 16, 2023
Thank you for staying with us. We appreciate any feedback you can provide so that we may improve the stay experience for our guest. You can call us anytime to discuss. Thank you again and we apologize for the less than perfect stay.