Ratings based on 187 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Great room very clean and beds where great. Great breakfast in morning
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal quebec

Great place

Posted Aug 11, 2017
Staff very nice, breakfast was good. Great place to spend week-end. Great restaurant next door.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, ON

Lives up to its name ... Comfort!

Posted Jul 13, 2017
Pros: Clean& attractive inside and outside Friendly & helpful staff large 'green' space at back of hotel. Comfortable beds Dog friendly Breakfast
Cons: A second chair in the room Earlier check in time Our inside sliding door was very stiff
Location: Convenient location to shopping Close to the east entry of Algonquin Park
I was travelling with my disabled husband and our small dog. I was able to get a ground floor room which was essential for us. The room was attractive; the bathroom appeared recently renovated ; the beds were very comfortable with both soft and firm pillows; electrical outlets were at the base of each table lamp, making it easy to charge devices such as laptops and cell phones. I experienced three different shifts with front desk staff. In each case I found them to be friendly, and very helpful with my requests. Housekeeping staff that I encountered in the hallway were also also friendly and cheerful. Travelling with a dog, I appreciated the pleasant 'Green Space' at the back of the hotel.
Comment from Hotel Management
Jul 23, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for taking the time to express your views regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will be doing everything possible to create an enjoyabel experience for all of our guests. It was our pleasure to have the opportunity to accommodate and serve you and we hope to see you again soon! Sincerely, Carolyn Aubin-Elliott General Manager Choice Hotels Pembroke
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location clean and quiet

Posted Jul 12, 2017
Hotel staff was friendly hotel was easy to find parking was good quiet night
Comment from Hotel Management
Jul 14, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for taking the time to express your views regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will be doing everything possible to create an enjoyable experience for all of our guests. It was our pleasure to have the opportunity to accommodate and serve you and we hope to see you again soon! Sincerely, Carolyn Aubin-Elliott General Manager Choice Hotels Pembroke
3 out of 5
by A verified traveler

Damage deposit?

Posted Jul 7, 2017
The $100 damage deposit that isn't waived until 3-5 days after is terrible. This policy needs review - it is never stated anywhere that it is a requirement. Boycott this place until they address this ridiculous policy. Check in was less than welcoming
Comment from Hotel Management
Jul 10, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for taking the time to express your views regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer and exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Carolyn Aubin-Elliott General Manager Choice Hotels Pembroke
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel! Loved the breakfast too!!

Posted Jun 28, 2017
Very nice hotel with an obvious attention to cleanliness!! Would definitely stay here again.
Comment from Hotel Management
Jun 29, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for taking the time to express your views regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will be doing everything possible to create an enjoyable experience for all of our guests. It was our pleasure to accommodate and serve you and we hope to see you again soon! Sincerely, Carolyn Aubin-Elliott General Manager Choice Hotels Pembroke
5 out of 5
by John

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to express your views regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will do everything possible to create an enjoyable experience for all of our guests. It was our pleasure to accommodate you and we hope to see you again soon! Sincerely, Carolyn Aubin-Elliott General Manager Choice Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

nice hotel close to downtown

Posted Mar 20, 2017
My family and I have stayed here several times and have always had a good experience. rooms are comfortable and clean. the staff have always been wonderful! the breakfast is ok, good coffee which is always available. we will choose this hotel again the next time we visit Pembroke and would recommend it to anyone!
Comment from Hotel Management
Mar 22, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for taking the time to express your views regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will do everything possible to create an enjoyable experience for all of our guests. We hope to see you again soon! Sincerely, Carolyn Aubin-Elliott General Manager Choice Hotels Pembroke
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Posted Mar 3, 2017
It was a wonderful experience, I loved this hotel. It is very clean.
Comment from Hotel Management
Mar 7, 2017 by GM, Hotel Management
Dear Dalila, Thank you for taking the time to express your views regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will do everything possible to create an exceptional experience for all of our guests. We hope to see you again soon! Sincerely, Carolyn Aubin-Elliott General Manager Choice Hotels Pembroke
4 out of 5
Recommended
for Everyone
by A verified traveler from Kanata

Staff terrific

Posted Mar 2, 2017
Very comfortable, staff quite friendly but not intrusive. Complimentary breakfast is basic, but it fresh and always lots of everything.
Comment from Hotel Management
Mar 7, 2017 by GM, Hotel Management
Dear Tim, Thank you for taking the time to express your views regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will be doing everything possible to create an enjoyable experience for all of our guests. We hope to see you again soon! Sincerely, Carolyn Aubin-Elliott General Manager Choice Hotels Pembroke