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Reviews of Mountain Lake Lodge

3.5 out of 5
Mountain Lake Lodge
115 Hotel Circle, Pembroke, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 212 out of 351 reviews" "
Rating 8 - Good. 82 out of 351 reviews" "
Rating 6 - Okay. 29 out of 351 reviews" "
Rating 4 - Poor. 24 out of 351 reviews" "
Rating 2 - Terrible. 4 out of 351 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Beverley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was mediocre for the price. Building seemed worn out. Grounds very slippery when wet weather arrived. Staff in hotel were nice. Charge resort fee which includes pool but pool wasn’t open, maybe a reduced fee if facilities aren’t available. Would not stay here again unfortunately.
Stayed 1 night in Apr 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic
Stayed 2 nights in Apr 2024

10/10 Excellent

Perry, Locust Grove

Stayed 1 night in Mar 2024

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK, totally came for the Dirty Dancing experience, so I am a little biased. But the staff is AMAZING (reception and dining. Room is quaint, but clean and the toiletries smell great. FYI I had read a review that there were no TVs, so we all had books, but if I didnt know that in advance, I may have been irritated so I am putting it in my review so you arent surprised. All in all, very happy to check this off my bucket list, and would recommend to anyone who loves Dirty Dancing!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Highly recommended.
Stayed 1 night in Jan 2024

6/10 Okay

Myles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2023

8/10 Good

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff were all very friendly and helpful. Room was small but very clean and tidy. We missed not having a TV in the room though. It was awesome to see all the spots where Dirty Dancing was filmed!!
Stayed 1 night in Nov 2023

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful and nostalgic.
Stayed 2 nights in Nov 2023

8/10 Good

Charlene, Virginia Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic property. The bar was great and bartender was very friendly. It was interesting to read all the trivia signs about Dirty Dancing and seeing the locations.
Stayed 1 night in Oct 2023

6/10 Okay

Scott

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is looking run down. The rooms have no TVs or mini fridges and I didn't care for the food choices and the service was awful! Windows filthy... unappetizing looking out filthy bird poop/spiders etc. Ground and view decent/nice and the markers for Dirty Dancing but they underplay it, not marked on their map at all and I could never find this mysterious "memorabilia" room. They never told us about it. Nothing to do but hike. That was it. Bored to death. They charge a resort fee for what amenities I wonder??? Watered down drinks. Obviously nothing in the area. A covered bridge 7 miles down the road was it. Go up, see it quickly and leave. Stay in Roanoake etc.
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

david, Midlothian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
there is no longer a lake, nothing much to do
Stayed 4 nights in Jul 2023
Response from Heidi Stone, President and CEO on Sep 29, 2023
Thank you, David, for your feedback. Did you receive a resort guide upon check-in? In the guide we have several pages of activities on the property: skeet shooting, history gator tours to the gorgeous overlooks, two escape rooms, guided hikes on our 22 miles of trails, treetops adventure course...Please let us know if there was a specific activity that you were looking for that we did not have available. Have a wonderful fall and holiday season. Thank you for staying with us.

2/10 Terrible

Brian

Stayed 1 night in Aug 2023

6/10 Okay

REENU

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

LeeAnn

Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest Review
Much better than expected. Lodge had tv and air con and wi fi was free and good. Lovely surroundings, 2 fab pools, nice bar and restaurant. Would definitely stay again. Its a lovely hotel whether you like dirty dancing or not
Stayed 1 night in Aug 2023

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service
Old time charm near Appalachian Trail
Lovely location and grounds. Hotel is a bit dated and run down. Overall very nice stay by the Appalachian Trail
View from Bald Knob
View from dry lake bed
Stayed 3 nights in Aug 2023

10/10 Excellent

Melanie Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Gregory

Traveled with partner
Liked: Amenities
-
Stayed 2 nights in Aug 2023

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the parking by the registration was marked "Fire Lane - no parking". So not clear you could park there to offload luggage. There are lots of nice trails for hiking around the lake and up the hills for a great view over the valley.
Stayed 1 night in Aug 2023

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain trip
Excellent relaxing place. Not tv or air conditioning but it is cool in the mountains at night and not needed. A layed back place to relax and enjoy great food.
Breakfast
Grounds
Short rib
Venison and wild boar sausage.
Stayed 1 night in Aug 2023

4/10 Poor

Joseph

A little disappointed
Dear Whomever, I was a little disappointed when we booked we were not told about the cabins. There was no air which ended up not a problem, no refrigerator or tv. Could not go in the barn. There were not no activities on the two days we were there. I think you all should have more information on your website about these things. The food in the restaurant was a little high. We did try to find things to do. Thank you Christy
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Chestnut Lodge
The mountain resort has lots of activities for a lengthy stay. We were only passing through for one night, however. We stayed in the Chestnut Lodge. The room was clean and the beds were comfortable. We loved the cozy feel. Be forwarned that the rooms in the Chestnut Lodge do not have air conditioning. Our room did cool off nicely with the windows and doors open to let the breeze in. All of the doors and windows had screens for that purpose. It was a comfortable brief stay. We would visit again.
Stayed 1 night in Jun 2023

4/10 Poor

Tammy

Traveled with family
Disliked: Cleanliness, staff & service
Of course i went there because of Dirty Dancing being filmed there. I was surprised at the condition of our room. Hair was everywhere, a cotton ball type thing was on floor. Very noticeable. Plastic tags that hold price tags on clothes on floor. Bathroom smelled like mildew and urine. Bartender at pub was in back eating while 4 different guests waited a while to order. He came out of back chewing food. He also played with a dog and did not wash his hands before he got fruit to put on drinks. His store and pour containers were disgusting. Looked like they had not been washed in a long time. He acted like we were a inconvenience. The looks we received when we walked into the Harvest dining room to take pics for scavenger hunt was less than welcoming. Very shocked at the whole situation. It was not worth what we paid.
Stayed 1 night in Jun 2023
Response from Mountain Lake Lodge on Jun 21, 2023
Thank you for taking the time to share your experience with us. I'm sorry that your experience did not meet expectations. We have shared this with our President & CEO.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun place
Stayed 2 nights in May 2023

10/10 Excellent

Mike

Stayed 1 night in Jun 2023

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All of the Dirty Dancing history
Stayed 2 nights in Jun 2023

10/10 Excellent

Candace

Stayed 1 night in May 2023
Response from Haley Wise - Mountain Lake Guest Services Manager on May 22, 2023
We are happy to hear that you enjoyed your stay!

4/10 Poor

Mary

Traveled with family
Liked: Staff & service
It was just okay. Light bulbs out and hairdryer did not work. Confusion about check in at front desk was not fun and I was told to come back next day to check in for same room I was staying in. Also irritating was a pillow missing a case on the bed. All in all could use some work. Staff is pleasant and tries.
Stayed 1 night in May 2023
Response from Haley Wise - Mountain Lake Guest Services Manager on May 22, 2023
We appreciate your feedback and will continue to strive to make our guests happy!

10/10 Excellent

Adrian, Cannock

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful old hotel up in the mountains, very quiet and peaceful. Rooms are small and old but from a different era. No tv or usual extras you get but it’s all about being outdoors. Hotel Wi-Fi excellent as no signal up here. A great experience to see how it used to be. A nice change.
Stayed 1 night in Apr 2023
Response from Haley Wise - Mountain Lake Guest Services Manager on Apr 28, 2023
We are delighted to hear that you enjoyed your stay with us! We are all about unplugging here and we are glad to hear that your time with us was peaceful and relaxing! We hope to see you in the future!

8/10 Good

Annette

Stayed 1 night in Apr 2023
Response from Haley Wise - Mountain Lake Guest Services Manager on Apr 17, 2023
Thank you for your review! We are thrilled to hear you had the Time of You Life with us! We hope to see you again soon!

10/10 Excellent

Felecia

Stayed 1 night in Mar 2023
Response from Haley Wise - Mountain Lake Guest Services Manager on Mar 27, 2023
We are thrilled to hear you enjoyed your stay with us! We hope that you will stay with us again in the future!

4/10 Poor

NATALIE

Liked: Cleanliness
Disliked: Staff & service, amenities
Lake dried up, hot tub closed, fire pit closed, no game room. Beware no AC in summer
Stayed 1 night in Mar 2023
Response from Haley Wise - Mountain Lake Guest Services Manager on Mar 27, 2023
We appreciate your feedback!

10/10 Excellent

Daniel

Stayed 1 night in Feb 2023
Response from Haley Wise - Mountain Lake Guest Services Manager on Mar 27, 2023
We appreciate your response and are happy to hear you enjoyed your stay!

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. It was also very nice to see all the sites were dirty dancing was filmed.
Response from Haley Wise - Mountain Lake Guest Services Manager on Dec 30, 2022
We are thrilled that you enjoyed your stay with us! We hope that you will come back and visit us again!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekday get-away.
Stayed 1 night in Nov 2022
Response from Haley Wise - Front Desk and Reservation Manager on Nov 17, 2022
We are thrilled that you enjoyed your stay!

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful nostalgic getaway. Perfect in every way
Stayed 2 nights in Nov 2022
Response from Haley Wise - Front Desk and Reservation Manager on Nov 17, 2022
We are happy to hear that you had a peaceful and relaxing stay! We hope to see you again in the future!

10/10 Excellent

Danielle M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Hugh, henderson

Traveled with partner
Super nice staff
Stayed 2 nights in Oct 2022
Response from Haley Wise - Front Desk and Reservation Manager on Oct 30, 2022
We are thrilled to hear that you loved your stay and our amazing team! We hope that you will visit again soon!

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice one-night stay after hiking. Our first time at this property. It was smaller than I imagined, but our small room was comfortable and our dinner at the dining room delicious. Suggestion: Split a dinner selection. We left food on our plate.
Stayed 1 night in Oct 2022
Response from Haley Wise - Front Desk and Reservation Manager on Oct 25, 2022
We are delighted to hear that you enjoyed your stay with us! There are always new hiking trails to explore and the dining menu rotates on the season! We hope that you will come back and stay with us in the future!

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall stay in the mountains of SW Va
What a fantastic place. Staff is very friendly, even with the place sold out, lines were minimal for a everything we did on site, to include check in. Room exceeded our expectations, in room fireplace was a nice touch, on a cool evening. Fall colors were also great, not quite the peak yet, but they created great scenery.
Stayed 2 nights in Oct 2022
Response from Haley Wise - Front Desk and Reservation Manager on Oct 18, 2022
We are thrilled that you enjoyed everything about your stay from the fall colors to the room itself. We love our staff and we are happy to hear that you did too! We hope that you will continue to stay with us in the future whenever you are visiting Southwest Virginia

10/10 Excellent

Brian

Stayed 1 night in Oct 2022

10/10 Excellent

Lynna

Stayed 2 nights in Sep 2022
Response from Haley Wise - Front Desk and Reservation Manager on Sep 30, 2022
We are thrilled to hear that you loved your stay with us! We hope to see you again soon!

10/10 Excellent

Dara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I walked into the lodge to check in, I knew I loved this place and would come back as soon as possible! The lobby was cozy and fragrant; the staff was friendly and helpful; and the setting—so beautiful!
Stayed 1 night in Sep 2022
Response from Haley Wise - Guest Service Manager on Sep 25, 2022
We are happy to hear that you loved our Historic Property! We hope that you will come and see us again!

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. My only complaint is hidden resort fee of around $30. It's not much but when you spend $250 a night and then slip in a hidden fee. At least hidden to me as i didn't see it stated anywhere.
Stayed 1 night in Sep 2022
Response from Haley Wise - Guest Service Manager on Sep 25, 2022
We appreciate your feedback! We hope to see you again soon!

4/10 Poor

Wes

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Rooms in need of a renovation and we’re not clean.
Stayed 1 night in Sep 2022
Response from Haley Wise - Front Desk and Reservation Manager on Sep 20, 2022
We appreciate your feedback!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Quite homey and warm. Upgrading property outside (outdoor bar and dining, pool) rooms still a bit dated but nice nonetheless. Great place!
Stayed 2 nights in Sep 2022
Response from Haley Wise - Front Desk and Reservation Manager on Sep 14, 2022
We are happy to hear that you loved our Historic Property! We hope that you will come and see us again!

10/10 Excellent

Eleanor

Stayed 1 night in Sep 2022

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022