Ratings based on 119 Verified Reviews

4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very short stay

Posted Dec 25, 2016
Pros: Location to every thing in town
Cons: very little that we can think of .......
Location: as we were only there for a short time , we did not see much
Visiting our daughter & family , which was very convenient for us
Comment from Hotel Management
Jan 9, 2017 by Jessica, Hotel Management
Thank you for this feedback. We are so happy to hear you had a nice Holiday Stay. Hope to see you again next year!
4 out of 5
by A verified traveler

Amazing staff

Posted Dec 19, 2016 on Hotels
I was able to check in at 1030 am after inquiring about making a room change for that days reservation, I did not expect to receive my room at such an early time and thought that was a very nice gesture on their part. The hotel is very nice from the lobby to the rooms and everywhere in between. I did not have time to use the pool and hot tub but from what I could see it looked very nice as well. breakfast was basic but perfect for getting a quick bite to eat before heading out so no complaints about it on my part. I found the room really nice but the bathroom was pretty small compared to most other hotels I have been too, it was very clean and had everything you need so that is all that really matters. The issues I had with the room was the internet wifi was really bad and I could not even connect to it with my laptop. I was able to access the internet through the provided ethernet cable but that was also broken and you had to be very careful to not move your computer or it would lose the connection. The television was pretty small and the picture was not the greatest and would jump or skip every so often which was really annoying. I should mention that the weather during my stay was not the greatest so that may have played a part in the internet service and TV reception. All in all I would not hesitate to stay at this hotel in the future.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for your valuable feedback. I am sorry to hear your wifi and television service was poor upon your stay. We did have an area wide outage this week that may have effected the service, I do analogize. Thank you and we hope to see you again soon Jessica
5 out of 5
by A verified traveler

Posted Nov 12, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for your five star review. We hope to see you again next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2016
Pros: The beds were excellent, the room was spacious and the breakfast was great.
Cons: The bathroom was too small for a family of 4. There was no children TV channel.
Comment from Hotel Management
Nov 17, 2016 by vpopembroke@gmail.com, Hotel Management
Thank you for staying and for this feedback. We do offer Treehouse on our channel guide in all rooms for children. We hope to see you again next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2016
Very clean, staff friendly and helpful Good location
Comment from Hotel Management
Oct 24, 2016 by Jessica , Hotel Management
Thank for your feedback and for staying with us. It was our pleasure to have you as our guest. Hope to see you again soon.
5 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
It was a nice clean hotel. Was visiting family that were close by. Staff was friendly. Hotel was quite. Rooms were clean. Breakfast was free and delicious. Would recommend others to go and stay there.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
We are so pleased to hear that you enjoyed your stay with us and we hope to see you again soon.
5 out of 5
by A verified traveler

Posted Oct 4, 2016 on Hotels
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you for your 5 Star Review!
5 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you for your 5 Star Review!
5 out of 5
by A verified traveler

Posted Sep 11, 2016 on Hotels
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank you for staying!
4 out of 5
by A verified traveler from Whitby

Got You

Posted Sep 5, 2016 on Hotels
Basically unless you go to Pembroke this hotel has no competition if you want a decent one. Found it expensive but Pleasant.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Thank you for staying with us. We do appreciate your business and your comments