Ratings based on 528 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Oz's Trip for Business and pleasure

Posted May 2, 2017
Pros: Location
Cons: You can work with the hotels so I can receive my points, otherwise there is no reason for me to book anything thru Expedia.
Location: Location was perfect because it was close to family.
I was shock when I was told that because I booked my hotel thru Expedia I could not get my points. A while ago I booked my hotels thru trivago at Holiday Inn and I had no problem. Since I am going to be travelling a lot I have to consider what is best for me in order to get points. What does Expedia offer? Also the room was not in really good conditions. Shower drainage was a mess. Towels are really old. Lights takes time to turn on. Breakfast. For a long stay (more than 4 days) eating the same breakfast is too much. I had to go somewhere else which means spend more money. The pancakes machine stopped working the third day and never repaired for the rest of the week.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Mar 2, 2017
The hotel is easy to get to from the airport. We enjoyed both the pool and breakfast. The BEST part of this hotel is the friendly staff.
Comment from Hotel Management
Mar 10, 2017 by Maria P, Hotel Management
It is a great compliment that you chose our hotel. We take great pride in providing the best service for our guests. I will share your comments with our Staff to let them know they did a great job. Thank you again for choosing Holiday Inn Express Pembroke Pines and we look forward to seeing you again
4 out of 5
by A verified traveler from Pembroke Pines

Posted Feb 20, 2017 on Hotels
I had an issue checking in but overall it was a comforting and nice stay.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Dear traveler, Thank you for taking the time to write a review about your experience at our hotel. The issues you encountered at check-in have been addressed. We appreciate you bringing this to us and we hope you will give our property a second chance to show you the quality hospitality you deserve if you return to our area in the future. We would really love to have you back.
3 out of 5
by A verified traveler from US

Not for family hotel

Posted Feb 19, 2017
Pros: The location, the price
Cons: More space for breakfast at the lobby. Suggent the guest not to smoke in the corridors and stairs and keep quiet.
Location: Good location by car. Not so many things to do walking.
We did not like the rooms going directly to the outside. There was a lot of noise from people at the corridors.
Comment from Hotel Management
Mar 17, 2017 by Maria P., Hotel Management
Dear Guest, Thank you for taking the time to review our hotel. I am so sorry to hear that you were disappointed with your stay. Our team always strives to give the service our guests expect & deserve. I appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests.
5 out of 5
by A verified traveler

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Mar 17, 2017 by Michelle, Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
5 out of 5
by Juana from Pembroke Pines

great experience

Posted Jan 9, 2017 on Hotels
absolutely loved or stay at this hotel. the area was beautiful. The hotel staff was wonderful and very friendly. Definitely will stay at Holiday Inn Express again.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for your 5 star review on your recent experience here with us at The Holiday Inn Express Pembroke Pines. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Maria P. Front Desk
5 out of 5
by HSB from Chicago

Pembroke 1/6/17

Posted Jan 8, 2017 on Hotels
excellent
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
We appreciate you wonderful response. We are happy to know that we were able to accommodate you, and give you a great experience! We look forward to having you again in the future! Maria P. Front Desk
1 out of 5
by Doug

Posted Jan 7, 2017 on Hotels
Told me about charge a day later
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Thank you for your honest review of your recent stay with us. At our hotel we do our best to provide a personalized experience for each of our guests in a cost effective manner, while providing comfort and convenience. We appreciate your feedback and we will keep it in mind as we work to improve our services. Maria P. Front Desk.
5 out of 5
by Frances

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Traveler. Thank you for your 5 star review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Maria P. Front Desk
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
King Size Bed standard room, it was larger than expected with a living room area, everything in the hotel was clean and service was great and fast. Would definitely stay here again.
Comment from Hotel Management
Jan 4, 2017 by Maria, Hotel Management
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Maria Front Desk