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Reviews of Chulia Heritage Hotel

3 out of 5
Chulia Heritage Hotel
380, Chulia Street, Georgetown, George Town, Penang

Reviews

7.4

Good

Rating 10 - Excellent. 77 out of 410 reviews" "
Rating 8 - Good. 193 out of 410 reviews" "
Rating 6 - Okay. 95 out of 410 reviews" "
Rating 4 - Poor. 28 out of 410 reviews" "
Rating 2 - Terrible. 17 out of 410 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Ali

👍
Stayed 4 nights in Jun 2023

2/10 Terrible

Stephen P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING Dishonest staff - do not stay here
Charged us for a deluxe room and gave us a room 2/3 the size no curtains, no room safe, noisy and not cleaned properly - still half full drink bottles from previous tenant. Several years ago it was well run, not any more. L
Stayed 1 night in Sep 2022

6/10 Okay

Nerissa

Liked: Staff & service
Basic hotel
Room is bright with high ceilings. Our room was on ground level almost next to reception area. We stayed one night only as our hotel closed due to the government lockdown. Bathroom shower was almost right over the toilet. The whole room was wet every time someone showered. Occasionally, we'd smell cigarette smoke possibly from someone smoking near the reception area. Bed sheets were well worn and doesn't seem clean. Saw a couple of long hairs. Ugh.
Stayed 1 night in Mar 2020

6/10 Okay

Gerald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & nice
Stayed 1 night in Jan 2020

8/10 Good

Sophiia

Traveled with family
Liked: Cleanliness, staff & service
Value for money
Stayed 2 nights in Jan 2020

6/10 Okay

Haniza Begum binti

Traveled with family
Stayed 2 nights in Dec 2019

8/10 Good

Yap

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Loga, KL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location
Stayed 3 nights in Aug 2019

6/10 Okay

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, worst WiFi!
The WiFi was really, really terrible! That alone will prevent me from staying here again. Other than that, love the location and the staff were absolutely superb. A huge thank you to them all! Some gardeners were smoking while working, which is not allowed. Why can’t Malaysians follow simply rules? No hope for the country if this carries on.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the environment
Stayed 1 night in Aug 2019

4/10 Poor

CheeKeong

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is not in a very good condition. I have booked 2 rooms. 1 room have problem to enter using the keycard. Then later it does not have any power. Need to change room then after change to another room, the room intermittent power "trip". Need to change room again. My room initial seems ok. Then out of sudden, there is water dripping from the toilet ceiling. Need to change room. No fridge and there is not enough space to have a mini table.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Poorly maintained.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No water, old linens and towels no toiletries
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Jul 2019

6/10 Okay

Chang, Kuala Lumpur

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The heritage building was in an excellent location - very hip and happening with lots of bars, quaint cafe's and eateries. The venue however was a little run down - not as well maintained as I hoped it would be. My bedroom with fresh linen had traces of hair - of different length on it. The bathroom was clean but the water heater wasn't working so well. As I was on the ground floor, I can hear people moving around above my room.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room upgrade, good experience!
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building with new painting and modern toilet. Used common toilet but no issues as they have a few for everybody. Slept well got tv and aircon. Downside, better bring your own drinking water and personal toiletries.
Stayed 1 night in May 2019

8/10 Good

Neil J

Liked: Staff & service, room comfort
For foodies
Great location. Good food nearby.
Stayed 1 night in Apr 2019

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location would use again.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean. Nearby to many attractions. Check-in was prompt and staff was very helpful and friendly.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Do not expect car parking even if you book, I advised I require car parking on arrival as I was driving 600KM from Thailand and this was essential to my stay. When I arrived one of the security/ car park attendants / maffia woman told very rudely the car park was full move my car now and I should of got there earlier and “the Malaysians” beat you to it and laughed. I said can I just stay 5 minutes and check in first and leave my bag in the room and she said no go and pay for parking elsewhere! I stay in up to 50 hotels a year and also own a hotel, this was one of the most disgusting receptions I have ever encountered at any hotel anywhere in the world and ended Ed up parking almost 2km away! Room was fine, terrible WiFi speeds however this is common in Malaysia. I stayed 2 times in 3 days as part of a business trip and left my car where I parked on the first night, when I returned 2 days later she laughed at me saying where is your car?
Stayed 1 night in Nov 2018

8/10 Good

Jackson, Penang

Liked: Staff & service, room comfort
Share toilet
Stayed 1 night in Nov 2018

8/10 Good

Lee, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Walking distance to Little India, Penang road and beach.
Stayed 1 night in Nov 2018

8/10 Good

Siow, Seremban

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bedsheets dirty
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

Jimmy, PHUKET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Position is fabulous if you like local restaurants and bars. All very reasonably priced and in centre of walking area in Georgetown. Good fridge in room. Nearby small supermarket for supplies if staying a few days
Stayed 4 nights in Nov 2018

4/10 Poor

Jane, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It isn't as good as it looks on the pictures
Rooms are not sound proof, we could hear everyone in the middle of the night. Receptionist was noisy and laughing even past 12 am in the night. Rooms had no pillowcases in the beginning. Toilets had flies and not the best service. I wouldn't come back here.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Sultan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Amos Lim

Liked: Cleanliness, room comfort
Location is perfect but lack of communication with
There should emphasize on the voice that is too loud at the hallway that it's disturbing our sleep and when the customer walks too and fro while talking on his or her mobile phone that I think you should fix the wifi at the ground floor or lobby only can gets the wifi
Stayed 3 nights in Sep 2018

10/10 Excellent

Jenny, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free parking, walking distance to most eateries and komtar
Stayed 1 night in Aug 2018

6/10 Okay

Peter

Not that value for money...
Furniture and furnishing are very ordinary. Location is great but it's too expensive for what you get.
Stayed 1 night in May 2018

8/10 Good

Yiing Yiing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
More maintenance required
The pillow covers were uncleaned due to the presence of stains and the toilet seat was also stained which probably suggests that it was washed not thoroughly. More could be done to the cleanliness of the room. Also the door can be better maintained. I was slightly disappointed to see the state of the room because my friend recommended this hotel years ago. On hindsight, probably because it was new back then.
Stayed 1 night in Aug 2018

8/10 Good

Lee Chee

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

6/10 Okay

John, Singapore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom too cramped.
The bathroom was so cramped that the shower head had to be located on top of the WC. After a shower, everything was all wet. Seems like the hotel is moving towards the "dormitory" type offering with shared bathrooms. I stayed here before and it wasn't like this previously.
Stayed 1 night in Jun 2018

10/10 Excellent

Yee Siang, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3C Hotel - Comfort, Clean and Convenient
3rd time staying in this hotel. My preferred hotel as its comfort, clean and convenient. Front desk personnel very friendly.
Stayed 1 night in Jun 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were comfortable. The staff all very friendly an efficient
Stayed 1 night in May 2018

6/10 Okay

Jenny, malaysia

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel need renovation
The photo shown in the website is totally different with the actual room. The floor and the wardrobe are all wear and tear. The bed sheet is smelly and greyish. It will be more comfortable is the hotel is sound proof. It’s 2am in the midnight and we can still hear a lot of sounds. However, the toilet is clean.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Nice hotel for low budget. friendly staff. good location.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Budget hotel but noisy environment
the room is good for the price but the environment is totally not as the staff are yelling for communication. Noise from outside can be clearly heard inside the room.
Stayed 2 nights in Apr 2018

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION & BUDGET
OVERALL OK

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is too small and the toilet just able to fit 1 person. bed is uncomfortable and the very hard to sleep. The TV channel is good but the remote control need to 1 hand hold the battery and 1 hand press the button. Basically what you can do is just chills out at the Chullia Street/love lane have dozen of drink then get drunk and go back sleep.
Stayed 1 night in Mar 2018

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay would highly recommend
Stayed 3 nights in Mar 2018