Ratings based on 81 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler
Posted Oct 8, 2015
Location not very convenient. Small room with steep staircase and not lift.
by A verified traveler from London
UnimpressedPosted Jul 22, 2015
Cons: Quality and cleanliness of rooms. Rooms being correctly described / photographed. Upgrades when rooms are available. Value for money.
Although the pictures look good, this place did not live up to expectations. The reception and main hallway do look smart and have some charm. We booked a "superior" room, but the room was anything but superior! We had to go outside and up a steep, outdoor staircase to access the room. The room was small, tired and had a horrible musty smell, and did not feel clean. Door knobs missing from the cupboards, the fridge didn't work and was incredibly noisy. We asked to be moved, but despite the hotel having space, we were not offered an upgrade and the staff didn't seem fussed. The location isn't great. It's on a pretty busy road and is a good 15 minute walk from Georgetown. There are plenty of hotels in better locations in Georgetown. The restaurant is expensive - but this is probably to be expected, as there are no other restaurants available nearby. The food was fine, and the waiting staff were really good and very polite. Despite the Expedia booking saying all fees were included in the total we paid on booking, once there we were required to pay an additional 6% in local taxes, plus a daily tax fee. Not impressed. For what we got, this wasn't good value at all.
for Getaway With Friendsby Göran from Stockholm
Fint hotellPosted Jun 24, 2015 on Hotels
Bra hotell med jättebra service. Rummet lite litet och ett pyttelitet fönster. Det finns spa och en bra bar i anslutning till hotellet. Litet och mysigt beläget i ett ganska tråkigt område.
for Familiesby A verified traveler
Posted Jun 22, 2015 on Hotels
it was a great stay with my family however there were issues with the wi-fi. we were not able to access the wifi from our room as our room was all the way at the back.
by A verified traveler from lebanon
Not really nicePosted May 25, 2015
The room is small. Full of insects and ants. The stairs are terrible and full of lezards. The smell in the road is very bad. Not worthing the money
for Business Travelersby Dr Johnny H M from Kuala Lumpur
Nightmare Experience with the servicePosted May 14, 2015 on Hotels
Was asked to pay Rm 26.20 being GST. Given key to Room 217. Attic room. The staircase was narrow and steep. Room did not have desk. Went back to ask why. She said, 'we were asked to reserve the cheapest room'. Told hotel I would pay for upgrade. Gave me room 218. This had desk & looked reasonable BUT mosquitoes were everywhere. Window though shut do not close properly & had a gaping hole. There were 2 cans of repellent in room. Go to reception again & were handed 2 repellent but adding more was not helpful. They volunteered to spray room. I declined & wanted change of room. Was shown room 106 - no desk & no window (pitch dark). Then shown 107 - has desk but no window (pitch dark) but cigarette smoke reeked out of room. They volunteered to spray room, 'ready in 10 minutes'. We actually looked into room without going into the smoke. I went dinner as it was past 7pm. When I returned, the room smelt just as foul. So I said that I would check out. They then offered room 110, just opposite reception. The room had basic requirements. Upgrade cost Rm 50 per night. Was told to settle next morning. Asked for an iron & ironing board BUT condition were deplorable. Another long wait for next iron, which was stained.The bottled drinks they provided reflects their standard.
for Familiesby Partthiban from penang
PleasantPosted May 10, 2015 on Hotels
It was a pleasant and comfortable stay for my family.
for Familiesby A verified traveler
Worth for moneyPosted Apr 28, 2015 on Hotels
Overall is clean and comfortable. Limited parking for guests.
for Familiesby Ing
Posted Apr 25, 2015 on Hotels
for Couplesby A verified traveler
good valuePosted Feb 26, 2015 on Hotels
Overall satisfied with the stay and location is great.