Hotel Rooms need improvement
Posted Feb 13, 2017
Hotel is surrounded with many facilities. Hotel rooms are not clean, Wifi is very slow, chokage of toilet bowl. The worst scenario was we were locked out on 9 Feb. We booked the rooms for 3 nights, 8 Feb, 9 Feb and 10 Feb. On 9 Feb, we left the hotel in the morning to the temple for Thaipusam. We came back at 4.45pm to change to go for a show at 5.40pm. We could not use our card to gain entry. One of our family member went down to the reception, we were given another set. The new set was not able to open the door. Called the reception, the staff came up and told me that our group is suppose to check out on 9 Feb. I have to highlight to them that we booked 3 nights. All staff should be careful and informed of all bookings.