Ratings based on 327 Verified Reviews

4.1 out of 5
87% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Lovely hotel and staff - beautiful grounds

Posted Feb 20, 2017
Really great holiday - mainly because of the hotel resort! It's quite a big hotel but doesn't feel crowded as so well planned and lots of attentive staff. It's really good for families with a great kids pool/area, really well run kids club and "the best breakfast in the world" according to one of ours!
Comment from Hotel Management
Feb 20, 2017 by GSH , Hotel Management
Dear Marie, Thank you for taking the time to share this review with us on Expedia. We are delighted to hear that you enjoyed your stay in the Golden Sands Resort by Shangri-La and appreciate your kind compliments about the hotel and the service. We look forward to welcoming you back again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Feb 17, 2017
The location was very good. The rooms definitely need refurbishing especially the bath tub and shower. We reached at 2 pm but our room was not ready till 6 pm..... Our room was not made till 8 pm next day and when I rang to enquire i was told that we normally clean rooms around 7.30 pm and no one said sorry for the delay. The only good thing was a breakfast with a very wide selection......the access to the beach was very good.... Now you can make up your own mind about how good or bad a 5 star resort should be???
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good location.

Posted Feb 2, 2017
Pros: Access to beach and water sports.
Cons: The food at the beach front restaurant
More a family resort. Get a room with beach view. Eat meals and drink cocktails etc. in the main building, particularly breakfast. The beach bar and restaurant lags sadly behind (except if you just want a beer).
Comment from Hotel Management
Feb 4, 2017 by GSH, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. Your comment about the food at beach front restaurant has been highlighted to our team and improvement is in the process. We hope to see you again on your next visit to Penang. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
4 out of 5
Recommended
for Everyone
by A verified traveler from Doha-Qatar

Great hotel to stay in.

Posted Feb 2, 2017
Great hotel Great staff Great facilities Great location I recommend it big time for all
Comment from Hotel Management
Feb 4, 2017 by GSH , Hotel Management
Dear Bo Faisal, It has been our great delight to have you stay with us during your vacation in Penang. Thank you for sharing your beautiful photos with other travellers on Expedia.com. We look forward to welcoming you back for another excellent holiday at Golden Sands Resort by Shangri-La. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great for families

Posted Feb 1, 2017
A lovely hotel in a great location: beach on one side, shops, restaurants and local market on the other. Several pools in beautiful surroundings. The staff are friendly and helpful. Amazing kids club running activities from 10am until 9pm. Get a room with a balcony - it's worth the extra. Could do with a travel desk to help book excursions. We loved our stay.
Comment from Hotel Management
Feb 4, 2017 by GSH , Hotel Management
Dear MissE, What a privilege it has been having you stay with us during your vacation in Penang! Thank you so much for your comments. We are absolutely pleased to hear that you had a wonderful stay with us. We look forward to welcoming you back to our resort again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
Short stay, given connecting rooms without prompting. No upgrade despite being Jade member. Extra amenities including sparkling water and beer for the room much appreciated. Staff in general friendly Nice pool area and large garden space facing the sea. Busy hotel but plenty chairs to go around. Breakfast has a decent spread, self serve coffee machines rather than table service. Able to walk across to the grander sister hotel Rasa Sayang which is where I would try next visit!
Comment from Hotel Management
Jan 26, 2017 by GSH, Hotel Management
Dear Guest, Thank you for choosing to stay with us and thank you for reviewing of our resort. We are happy to learn that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Beautiful relaxing hotel

Posted Jan 23, 2017
Beautiful relaxing hotel. Great location. Great food. Rooms on the road side are noisy.
Comment from Hotel Management
Jan 31, 2017 by GSH, Hotel Management
Dear Tina, Thank you so much for your fabulous "Beautiful relaxing hotel" review. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort again in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

great rooms for a great price

Posted Jan 19, 2017
Pros: the rooms provided, and slightly later room check out
Cons: one of the kettles was leaking from the bottom, but was promptly looked into and changed when we informed the reception.
Location: next to the beach, with water sports like parasailing, and walking down the road brings u alot of shopping and food options.
we requested for rooms with sea views, and though the rooms were on the 1st floor (1 floor above ground floor), we had a pleasant view of the pools. the rooms were really pleasing, plus the beds were very comfortable. bathroom facilities was good, though we didn't use the bathtub. overall it was a pretty relaxing stay for us.
Comment from Hotel Management
Jan 31, 2017 by GSH, Hotel Management
Dear gerrad, Thank you for staying with us and thank you for the review. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort again in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
NICE ROOM WITH A BEAUTIFUL SEA VIEW, COMFORT BED AND PILLOW, BREAKFAST IS NICE, SWIMMING POOL IS AWESOME DEFINITELY WILL CHOOSE THIS HOTEL WHEN I VISIT PENANG
Comment from Hotel Management
Feb 17, 2017 by GSH, Hotel Management
Dear Guest, Thank you for taking the time review our resort. We are glad to hear that you enjoyed the service and facilities and had a wonderful stay with us. We certainly look forward to your return. Best regards Suleiman Tunku Abdul Rahman Director of Communications
2 out of 5
by A verified traveler

Beachfront hotel only suitable for families

Posted Jan 11, 2017
Pros: Location and bed
Cons: Less children oriented. Needs desperate updating.
Hotel was a great location but tired and in need of renovation. Whilst I understood the hotel was family/child friendly I didn't realise it was totally focused on children and kids activities and as a single traveler was unsuitable for me because the hotel and pool area was totally full of children and no real area for adults only. Felt slightly tacky and a downmarket version of Disney/Centre Parks. This should be made clearer.